> Even if you are a formal spokesperson for a company, you don't have to engage. This is key! At a lower level, if you're modding a Discord server or whatever, you can ignore people, and if they become a real problem you can just ban them. You don't need to engage with their drama, you don't owe them anything.
In my experience this leads to accusations about "power tripping mods" who "silence different opinions". Ditto on subreddits. Not engaging in those cases means stepping down as a moderator or even quitting the community. It will be worse off - moderating aside, it will lose some institutional knowledge. But in the long run you will feel better. You're right that you don't owe them anything. It's the same in the open…
In my limited experience, it seems that people think that developers owe them. It is so very strange how they have come to this conclusion.