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A large network of fake Google Maps comments/reviews and fake businesses

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Re: A large network of fake Google Maps comments/reviews and fake businesses

#91

My time to shine as someone who's pretty deep in this game. There's an enormous and growing market of fake GBPs for the purpose of selling leads called Local SEO Lead Gen. (each entity can bring in thousands of dollars/month.) The thinking is why go through the headache of dealing with clients who can fire you the day after they begin ranking (Local SEO is heavily "front loaded" work wise), will always try undercutti…

So this is why when I called a locksmith last week, they took down my info and then 30 minutes later got a call from no less than 5 other locksmiths who were "on their way to my house". Nobody's phone number matched, nobody wanted to tell me who they worked for. Totally sketched out with Google Maps' suggestions, I switched to yelp. The first service I called on yelp was reasonably priced, was actually the person com…

Several years back I needed a plumber in a bit of a hurry. I used Angie’s List, now angi.com, with a little less hesitancy than using Google reviews or yelp.

The plumber I hired this way did a good job at a fair price. For less urgent work I hired this company for other work even after getting bids from others.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#92
post #91

Earlier quoted context omitted.

So this is why when I called a locksmith last week, they took down my info and then 30 minutes later got a call from no less than 5 other locksmiths who were "on their way to my house". Nobody's phone number matched, nobody wanted to tell me who they worked for. Totally sketched out with Google Maps' suggestions, I switched to yelp. The first service I called on yelp was reasonably priced, was actually the person com…

Several years back I needed a plumber in a bit of a hurry. I used Angie’s List, now angi.com, with a little less hesitancy than using Google reviews or yelp. The plumber I hired this way did a good job at a fair price. For less urgent work I hired this company for other work even after getting bids from others.

That’s basically the same business model. It’s just a funnel.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#93
post #91

Earlier quoted context omitted.

So this is why when I called a locksmith last week, they took down my info and then 30 minutes later got a call from no less than 5 other locksmiths who were "on their way to my house". Nobody's phone number matched, nobody wanted to tell me who they worked for. Totally sketched out with Google Maps' suggestions, I switched to yelp. The first service I called on yelp was reasonably priced, was actually the person com…

Several years back I needed a plumber in a bit of a hurry. I used Angie’s List, now angi.com, with a little less hesitancy than using Google reviews or yelp. The plumber I hired this way did a good job at a fair price. For less urgent work I hired this company for other work even after getting bids from others.

When I needed a plumber I reached out to a bunch of buddies to see who they use.

I got quotes from three of their recommendations and ended up using the one a buddy found on the back of a church bulletin. Guy was amazing - a one man shop - super professional, fair price, quality work and replacement parts. Done in less than 1 hour. It's great to have a trustworthy plumber.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#94

My time to shine as someone who's pretty deep in this game. There's an enormous and growing market of fake GBPs for the purpose of selling leads called Local SEO Lead Gen. (each entity can bring in thousands of dollars/month.) The thinking is why go through the headache of dealing with clients who can fire you the day after they begin ranking (Local SEO is heavily "front loaded" work wise), will always try undercutti…

What baffles me is how these networks flourish so easily yet Google can't tell a real business from a fake. The number of people calling me lately (I'm in the same business) about the Business Profile being removed by Google. Even active retail shops that have had their account for many years, with a clearly visibly business on Google maps. Their GBP simply vanishes and in a few cases, the only solution was to simply…

Can’t tell or doesn’t care?

Re: A large network of fake Google Maps comments/reviews and fake businesses

#95

Earlier quoted context omitted.

The video calls must be new. When I first made a Google My Business profile, there was no verification. Not even address verification. And then I couldn't get the listing delisted from Google either (my friend made a prank listing). At some point they added postcard by mail verification. Then they added having to upload documents (articles of organization, pictures of store). And then the last time my account got sus…

One thing I don't understand is why many or most of these fake businesses weren't thwarted by postcard verification. I could only come up with a couple possibilities: - Google stopped doing postcard verification, or a loophole in the creation process lets savvy scammers avoid it (like an alternate verification method or providing a different address for the postcard). - New business entries go live before the postcar…

To point 3, a friend of mine uses one of his client's addresses (with consent) as his GMB location. I'm assuming anyone who knows property owners would easily be able to convince most of them for a small monthly fee to use their address for this purpose.

That being said, it's very fragile. The above friend was very well reviewed (300+ >4.5 stars) and popular in his market. He told me recently Google suspended him and it destroyed his business for a bit. Not sure if he's back up but he seems to be doing better now.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#96

I got scammed by this exact type of thing when I needed a tow truck ASAP to jump my car. They had a fake business <1 mile away with lots of good reviews. After giving them my credit card info right away and after a long delay, I gave it more scrutiny and realized it was definitely a fake business. I called multiple times to figure out where the F$&@ my tow truck was, each time talking to a different person with a fil…

get AAA, and also credit card over the phone? I would have stopped there

AAA has been utterly useless. In the past 2 times I needed a tow, they couldn't arrange one in a timely manner, with lots of delays and miscommunications.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#97
post #27

chatGPT hallucinates, Google shows fakes, not very different. Nobody can solve this problem

Wikipedia may not be perfect but I trust what it shows me. Maybe a bit naive but I'm sure I'm not the only one.

Yeah, thanks, I forgot to add Wikipedia to the list. It is a great resource but there are many forces trying to change it to suit their needs.

And even scientific papers often contradict each other, they are also good quality but far from delivering truth. At least in some fields, papers are just throwing random ideas to the wall seeing what sticks. We don't even have proper theories to guide this process.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#99
post #33

My time to shine as someone who's pretty deep in this game. There's an enormous and growing market of fake GBPs for the purpose of selling leads called Local SEO Lead Gen. (each entity can bring in thousands of dollars/month.) The thinking is why go through the headache of dealing with clients who can fire you the day after they begin ranking (Local SEO is heavily "front loaded" work wise), will always try undercutti…

> GBP Google Business Profile. its common courtesy to use the full name with the first use, THEN abbreviate.

Thanks. Spent a while wondering what the British currency had to do with plumbing.

Re: A large network of fake Google Maps comments/reviews and fake businesses

#100
I researched duct cleaners recently and found a similar set of dubious businesses. There are several businesses named "American Air Duct Cleaning of [insert city name]". Google Maps has 70-120 5 star reviews. They all say things like “David and Oscar did a great job”…. from Florida to Texas to other states... always David and/or Oscar for each place! All the reviews are in the last 6 months or so. All the reviews are relatively unique and the reviewers are not new Google reviewers… there’s definitely some sort of weird Google Review scam going on here. All the websites say “Family/Locally Owned & Operated" yet they're identical web pages.

I'm surprised by how unsophisticated the approach appears. Interesting to see the problem is not limited to duct cleaning businesses.

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