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Show HN: Anonymous Feedback Tool for Teams

runsignals.com

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Re: Show HN: Anonymous Feedback Tool for Teams

#51

Post by techdiff »

abadger9 wrote: post #29

the problem I have with this is that I'm a lead in a team of 12 engineers + 1 manager + 2 pm. There's too much bloat and everyone knows it, but the moment I make a succinct argument to the effectiveness of our pm, the director of product will jump in and screw the engineering team. anonymous feedback normally isn't the problem when it matters, it's the structure of the org and powers at play.

There's so many troubles with org structures and models of operation. My day job is in this area, in an industry that is criminally inefficient. Any field that sells hours isn't incentivised to be quick about anything.

Signals can have an impact if it's run executive level to all staff. It gives people a voice who can see inefficiency but don't have a forum to talk about it, and move past layers that are trying to preserve their roles / status.

Re: Show HN: Anonymous Feedback Tool for Teams

#52

Post by techdiff »

throwaway75 wrote: post #31

All I see when I navigate to the page is this: https://imgur.com/a/HmBC9fj Just a blank page with "No Signals" in the center. Only when I allow stripe.com to load, do I see the webpage. I get it that stripe is required for subscription, but to prevent the site loading if stripe isn't enabled is not exactly nice I think. Note: jquery.com, jsdeliver.net, and prismic.io allowed to load. licdn.com and stripe.com disallow…

Agreed. Thanks for this one! Will look into it.

Re: Show HN: Anonymous Feedback Tool for Teams

#55

Post by joegahona »

> Unfortunately, we only support the US, Canada, Australia and the U.K. at the moment

Hi, techdiff! When you say "U.K.," do you mean strictly the United Kingdom of Great Britain and Northern Ireland, or does this include the Republic of Ireland also? I ask because a large number of our team is in Dublin, and I'm not sure if this would be viable.

Re: Show HN: Anonymous Feedback Tool for Teams

#56

Post by eof »

Operyl wrote: post #8
eof wrote: post #7

Earlier quoted context omitted.

integration with imessage would be the most valuable. where internet is strong, but cell signal is weak, SMS is really brutal. that's my life. any data that can't flow "over the internet" is just ridiculous at this point

Thankfully, in this regard, major carriers support VoWiFi, a way to do Voice and SMS over WiFi, which has improved this problem a ton.

I can do voice calls over WiFi, but SMS does not seem to ever go over Wi-Fi. Because I am rural and connection is so valuable, I carry two phones, one on Verizon, one on ATT+TMobile. Both are iPhones, but one of them is about 4 years old.

(If anyone has any hacks to get on FirstNet, I’d love to hear them)

Re: Show HN: Anonymous Feedback Tool for Teams

#57

Post by Operyl »

eof wrote: post #56
Operyl wrote: post #8

Earlier quoted context omitted.

Thankfully, in this regard, major carriers support VoWiFi, a way to do Voice and SMS over WiFi, which has improved this problem a ton.

I can do voice calls over WiFi, but SMS does not seem to ever go over Wi-Fi. Because I am rural and connection is so valuable, I carry two phones, one on Verizon, one on ATT+TMobile. Both are iPhones, but one of them is about 4 years old. (If anyone has any hacks to get on FirstNet, I’d love to hear them)

Incredibly weird, I have the same issue with bad cell reception in a lot of parks, so I tend to go into airplane mode and can send and receive SMS on T-Mobile‘s network with VoWiFi just fine. Have you tried reaching out to them?

Re: Show HN: Anonymous Feedback Tool for Teams

#58

Post by zxienin »

This is a very helpful use case, specially for leaders who really want to bypass oddness and get unfiltered feedback. Such a feedback is the only way to stay in reality.

I am not sure why you made it (or started with) SMS. Why not simply use web app?

Re: Show HN: Anonymous Feedback Tool for Teams

#60

Post by techdiff »

zxienin wrote: post #58

This is a very helpful use case, specially for leaders who really want to bypass oddness and get unfiltered feedback. Such a feedback is the only way to stay in reality. I am not sure why you made it (or started with) SMS. Why not simply use web app?

Thank you! We tested several ways of sending but the highest response rates and the most candid data came back via SMS.

On response rates, it's around 20% more responses via SMS than email or chat apps. This is the same for marketing delivered via SMS - the percentage is lower but compared to email, etc. it's relatively high.

In terms of the data quality - we think it's because SMS is not a "company owned" platform that could keep logs, etc. Maybe it feels safer for the end user so they're more honest.

Also, the interaction is fast and fun. We get responses initially via emoji and within the text comment you can hashtag and mention other staff. We're working on MMS support so people can send photos too. It's not globally supported but it works in the US at the moment.

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