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Show HN: Anonymous Feedback Tool for Teams

runsignals.com

31–40 of 63 posts

Re: Show HN: Anonymous Feedback Tool for Teams

#31
All I see when I navigate to the page is this:

https://imgur.com/a/HmBC9fj

Just a blank page with "No Signals" in the center. Only when I allow stripe.com to load, do I see the webpage. I get it that stripe is required for subscription, but to prevent the site loading if stripe isn't enabled is not exactly nice I think.

Note: jquery.com, jsdeliver.net, and prismic.io allowed to load. licdn.com and stripe.com disallowed.

Re: Show HN: Anonymous Feedback Tool for Teams

#32
post #6
post #4

You lost me at SMS.

Ahaha! Fair call. We're looking to support WhatsApp but SMS is handy because it's not an org owned platform. I've previously been in large corporates where chat logs etc. are maintained and might present a risk to the end user that's beyond our control. Also, response rates are way, way higher through SMS than any other delivery method.

What about a dedicated site or app? For teams that use something like Slack, you could send an automated reminder to click a link and fill out the survey.

(Sorry if I missed that you had already tried or are planning those)

Re: Show HN: Anonymous Feedback Tool for Teams

#33
I’d like to chime in and say we’ve been using Signals for probably 4 months now. We have it setup to send every two weeks. My company is 20 people.

It’s been really good to get quick feedback on the happiness of our employees. It’s been interesting the ups and downs that come through. A lesson I’ve learned is you don’t want to be too reactive, as things change quickly depending on the week. But you can pick up trends over a few iterations (for us, it was people wanted more social events organized).

One thing we really wanted to solve was allowing people a chance to break out of management hierarchies and go direct to founders. Even in a small company like ours, we had some middle management that blocked feedback. This has allowed people to bypass that. It’s a modern “my door is always open” system that seems to work so far.

On the anonymity discussed here, I’d say it’s anonymous in terms of the platform hides everything from us. But when you’re small like us, you tend to be able to guess who said what based on tone or writing style. But I think the point about the kind of company that wants to use this is a good one. We are using it because we care about what our employees think, not as a way to trap people and use it against them.

Re: Show HN: Anonymous Feedback Tool for Teams

#34
post #30

Employee surveys are never anonymous, even if you say they are. If I get a link containing an ID, it can be traced to me. If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Of course, the survey would have to be reachable from outside of the corporate network for all this to work.

> If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity.

Actually a really great idea perhaps.

In the HR space there is definitely a place for pseudonomous feedback/issue raising. Not anonymous where a disgruntled employee can raise 10 separate issues and appear as 10 disgruntled employees.

Not sure how your idea would work in practice but letting the employee choose a "ticket" sounds like a nice concept.

Re: Show HN: Anonymous Feedback Tool for Teams

#35
post #34
post #30

Employee surveys are never anonymous, even if you say they are. If I get a link containing an ID, it can be traced to me. If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Of course, the survey would have to be reachable from outside of the corporate network for all this to work.

> If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Actually a really great idea perhaps. In the HR space there is definitely a place for pseudonomous feedback/issue raising. Not anonymous where a disgruntled employee can raise 10 separate issues and appear as 10 disgruntled employees. Not sure how your idea would work in practice but let…

We use OfficeVibe, and I have full employee access. There is absolutely no feature anywhere that shows me who submitted a comment. I could just about hack one together by putting each person into a one-person team, but the user would be able to see that themselves. Sure, we can imagine a conspiracy where my CEO has a special button, but I strongly doubt it.

That said, it's still frequently obvious due to people's writing styles, the nature of their complaints, timing.

Re: Show HN: Anonymous Feedback Tool for Teams

#36
I really don't understand the paranoia around employee surveys. In 20 years as both an IC and a manager I've never seen them used in a way other than described.

If your manager wants to fire you they don't need to create a complicated ruse to get evidence that you're unhappy, or that you have opinions or think that they are a bad manager. None of which are anywhere near a justification for firing, anyway.

In fact, at most companies, telling your manager that you're unhappy and looking for work elsewhere is more likely to get you rewarded with a promo or bonus.

Re: Show HN: Anonymous Feedback Tool for Teams

#37
post #7

Earlier quoted context omitted.

integration with imessage would be the most valuable. where internet is strong, but cell signal is weak, SMS is really brutal. that's my life. any data that can't flow "over the internet" is just ridiculous at this point

This is a great idea. Thank you! We will look into it for sure. We're looking at WhatApp, WeChat, etc. too and trying to decide the best way for us to let the staff decide how they want to receive the message.

If you're looking to expand to continental Europe, I'd strongly suggest WhatsApp if you want to stick to the SMS-style interactions. The only SMS messages I get are one-time verification codes and roaming notifications. Everything else is usually spam.

Re: Show HN: Anonymous Feedback Tool for Teams

#38
post #34
post #30

Employee surveys are never anonymous, even if you say they are. If I get a link containing an ID, it can be traced to me. If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Of course, the survey would have to be reachable from outside of the corporate network for all this to work.

> If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Actually a really great idea perhaps. In the HR space there is definitely a place for pseudonomous feedback/issue raising. Not anonymous where a disgruntled employee can raise 10 separate issues and appear as 10 disgruntled employees. Not sure how your idea would work in practice but let…

I imagine it working like this:

1. A set of questions is created on which the employer would love to get answers to from employees.

2. If a company has 100 employees, 100 unique tickets are printed out on a piece of paper (it could contain a qr code which leads to the survey)

3. All paper tickets are placed in a bowl at the reception and employees are able to take a ticket each

4. Employee goes home, uses their phone to scan the QR code and fills out the survey, ensuring total anonymity. Each ticket has a unique ID, ensuring only one response per ticket. The empployer can not possibly know which ticket was taken from the bowl by which employee.

5. The results are in, and employers get 100% anonymous but 100% honest responses.

Re: Show HN: Anonymous Feedback Tool for Teams

#39
post #35
post #34

Earlier quoted context omitted.

> If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Actually a really great idea perhaps. In the HR space there is definitely a place for pseudonomous feedback/issue raising. Not anonymous where a disgruntled employee can raise 10 separate issues and appear as 10 disgruntled employees. Not sure how your idea would work in practice but let…

We use OfficeVibe, and I have full employee access. There is absolutely no feature anywhere that shows me who submitted a comment. I could just about hack one together by putting each person into a one-person team, but the user would be able to see that themselves. Sure, we can imagine a conspiracy where my CEO has a special button, but I strongly doubt it. That said, it's still frequently obvious due to people's wri…

If I get a link with a unique code to my work email, I (as a developer) know that it can be traced back to me, so I will not be totaly frank with my answers. Even if the link is not unique, it can be tracked to me as DNS is managed by the corp and they can know at what time which computer accessed the site.

Re: Show HN: Anonymous Feedback Tool for Teams

#40
post #38
post #34

Earlier quoted context omitted.

> If I had a bowl of tickets with these links, and was offered to select one (lottery style), only then would I trust in anonymity. Actually a really great idea perhaps. In the HR space there is definitely a place for pseudonomous feedback/issue raising. Not anonymous where a disgruntled employee can raise 10 separate issues and appear as 10 disgruntled employees. Not sure how your idea would work in practice but let…

I imagine it working like this: 1. A set of questions is created on which the employer would love to get answers to from employees. 2. If a company has 100 employees, 100 unique tickets are printed out on a piece of paper (it could contain a qr code which leads to the survey) 3. All paper tickets are placed in a bowl at the reception and employees are able to take a ticket each 4. Employee goes home, uses their phone…

What would prevent one person taking a handful of tickets home and answering the survey a dozen separate times, skewing the results dramatically?
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