Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Stripe issues

news.ycombinator.com

Post reply on HN
Print view View original

31–40 of 87 posts

Re: Stripe issues

#31

Post by sbarre »

Apreche wrote: post #24
sbarre wrote: post #13

Earlier quoted context omitted.

Not OP but username is pjyancey, some light googling brings us to: https://www.crunchbase.com/organization/storecycle And https://storecycle.io/ (which may be down due to the story above) Although the Linkedin description doesn't quite align? "Have an e-commerce brand built primarily on Shopify? Get a free, no-obligation cash offer for your business soon as 24 hours. " Maybe they pivoted?

You mean to tell me OP's business was actually shady and deserved to be shut down? surprised_pikachu.jpg

Hmm I'm not saying anything like that?

Re: Stripe issues

#32

Post by JimtheCoder »

valdiorn wrote: post #20
tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

What's funny is that 8 or so years ago, stripe was the knight in shining armour that came to free.us from the clutches of PayPal and company. They used to be the good guys, the ones who you could call and talk to. I wonder if every company is just doomed to end up like this :/ The only other business I know which is similarly "no, you are banished for life" are brokers (I work in the hedge fund industry). Someone at…

"They used to be the good guys, the ones who you could call and talk to."

Well, "do things that don't scale", etc is the mantra around here.

Customer service with high human touch is something that really doesn't scale. I really cannot think of any large company in any industry that has got this figured out...

Re: Stripe issues

#34

Post by balls187 »

batmaniam wrote: post #3

Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…

Stripe has to be far more sophisticated than that.

Clustering by request IP is a first order scoring for fraud detection.

Say then instead a bad actor is using a bot-net to run a purchase script to validate cc’s. Unusual purchase activity is also first order for fraud detection.

Re: Stripe issues

#35

Post by mbesto »

> why is payment processing the most uptight industry on this planet? I cannot imagine one other business model that would require a company to treat their customers with such disrespect. There is zero compassion. There is zero regard for humanity. Why? All we're doing here is processing an online payment.

I have a question every time these stories come up. What exactly is your business model and what are you selling? Doesn't surprise me that these business owners either neglect to mention this in their story or if they do are intentionally vague. I'll wait.

Re: Stripe issues

#37

Post by cyral »

PetahNZ wrote: post #16
gsich wrote: post #5

Earlier quoted context omitted.

>If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? Isn't the whole point of Stripe that you don't need to do this? How can I know if a card is valid?

Are you tracking declined payments, and using the fraud/risk metrics? Doing ZIP checks and 3D secure?

Stripe has options for that but pretty sure it defaults to some level of verification

Re: Stripe issues

#38

Post by TAForObvReasons »

Keyframe wrote: post #12
batmaniam wrote: post #3

Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…

What's the point in Stripe and services like that if they don't protect you and customers? Transfer money around? That's a low bar.

Stripe charges for protection https://stripe.com/radar/pricing

> Chargeback Protection

> Defend your business from the unpredictability of disputes. With Chargeback Protection, Stripe will cover both the disputed amount and any dispute fees—no evidence submission required. Chargeback Protection costs just 0.4% per transaction.

Re: Stripe issues

#39

Post by notmyuserlogin »

mbesto wrote: post #35

> why is payment processing the most uptight industry on this planet? I cannot imagine one other business model that would require a company to treat their customers with such disrespect. There is zero compassion. There is zero regard for humanity. Why? All we're doing here is processing an online payment. I have a question every time these stories come up. What exactly is your business model and what are you selling…

Interesting podcast episode looking at payment processing from the online porn side of things: https://www.pushkin.fm/podcasts/hot-money/episode-8-inside-p...

Re: Stripe issues

#40

Post by tptacek »

_fbza wrote: post #26
tptacek wrote: post #6

Is this is "StoreCycle"? "Instant cash payouts for Shopify sites"?

Yes me, but that's unrelated. Different biz.

Gotcha. What can you tell us about your business? For every story where someone has had a real problem with Stripe, there's another where, had you posted "can I reasonably build this business on Stripe" on HN, the whole thread would be people telling you "of course not". You say you ran a major marketing campaign, but I can't find evidence of any startup other than StoreCycle associated with you, so you'll need to cue us a bit here.
Post reply on HN