I was advised to remove this post
Stripe issues
1–10 of 87 posts
Re: Stripe issues
#2[dead]
Re: Stripe issues
#3Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards?
But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to get a lawyer. Stripe has already inflicted very real monetary damages to you, and possibly reputational damage. I'm sure once you send a lawyer at them, you'll get a response quick. I would also contact your Attorney General in your state, and file an official complaint. AG may look into it eventually if complaints pile up against Stripe.
Re: Stripe issues
#4Like most technology nightmare stories on HN, there's so much subjectivity in this and so few specifics. It's not possible to respond rationally because you are telling an emotional story about a legal issue and there just isn't enough context. This is the equivalent of me grumbling that my wifi router is lying to me when it won't recognize a device on my network.
You need to talk to a lawyer. It's very possible that Stripe's customer service is deliberately awful because it's easier for them to communicate with attorneys than end users. Posting on HN might actually undermine your ability to resolve the issue pr preserve your legal interests.
Re: Stripe issues
#5Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…
>If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards?
Isn't the whole point of Stripe that you don't need to do this? How can I know if a card is valid?
Re: Stripe issues
#6Is this is "StoreCycle"? "Instant cash payouts for Shopify sites"?
Re: Stripe issues
#7I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem!
Are there any other developers out there that can weigh in on Stripe alternatives?
Re: Stripe issues
#8Is this is "StoreCycle"? "Instant cash payouts for Shopify sites"?
How did you come to that conclusion? Sounds restricted anyway.
Re: Stripe issues
#9Re: Stripe issues
#10> One question I have for the community: why is payment processing the most uptight industry on this planet?
I assume a combination of low margins, high risk (fraud of many types), and regulatory risk, and the nature of 'winner takes all' tech services lead to low willingness/ability to deal with small clients, of which some are trying to abuse your service.
Can you tell us more about the nature of your service? Normally these posts are trying to resolve their issues, but the fact you don't mention the service makes me wonder if you were in an area with a lot of fraud like crypto.