The same could be said for mobile phones. Some things can be done quicker with physical buttons. That's why people thought phones with just a screen would never become popular: https://www.youtube.com/watch?v=eywi0h_Y5_U But with a screen you can do many more things.
A driver has only a few things they need to do while driving (beyond paying attention to the road) Menu diving to turn up the AC is just a fundamentally terrible idea, but car makers don't seem to care?
I saw a recent Marques Brownlee review of his $130k Tesla S and Every. Single. Control. in the interior is a capacitive button. Absolutely insane to offer no tactile feedback