81–90 of 197 posts
Why is this forum becoming a stripe help desk? It hasn't been long since the last "help needed" ticket here.
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So does this mean that any of your customers complained that they have not received what they paid for?
My bank provider chose to terminate my business's account for a BS reason. No interest in resolving or discussing the situation in any way. Enjoy uprooting everything: find new banking services, change your accounting, all integrations, card payments, invoicing, account history, backups etc. etc. Ultimately I figured it out and it's nothing close to your scale, but for an independent contractor this would threaten their entire livelihood.
Financial institutions want to steer clear of all regulation and be extra cautious with KYC and fraud. They will always take their own side over their customers. There's inevitably a segment of false positives to be flagged as liabilities.
These companies can ultimately ruin your businesses and your product, due to malice (rare) or incompetence (less rare). Always have redundancies, where possible.
Why the Stripe have be to the good guy and regulate everything consumer do? can't Stripe be a payment processor only?
Dear posters of these HN support threads, would you please also provide links to your stores/websites? At least hundreds of thousands people reading these threads every other day would know that the businesses are in fact legitimate, and Stripe is wrong. All these anonymous posts might as well be competitor's marketing strategy. I know that maybe in Stripe's case it might be all true, but where are we going with all…
Companies in distress due to mistreatment by a financial services provider should be able to get the support they need without having to face the additional problems of a permanent stain on their public reputation that may not be their fault at all.
Out of curiosity, can you be more specific about what you sell? Consumer electronics like vapes or consumer electronics like Alibaba hoverboards or consumer electronics like a quality, entry level set of computer speakers? Stripe seems to be pretty sensitive towards certain industries and I'd like to see if this holds true here.
I cannot be super specific due to the nature of business strategy. If I share accurate info about what and how we sell things, It's very easy for opportunists and competitors to undertake us in this specific project while our processing solution is down temporarily. What I will say though, is that we're not speaking vapes or anything borderline, more like kitchen and household appliances, and so on.
This is nonsense, sorry. It really sounds like you're selling something Stripe would understandably want nothing to do with.
Earlier quoted context omitted.
We've sent out products to all the customers that have paid. Stripe is now "considering" refunding all these customers, while holding 150k of our generated revenue. Due to the products being bought and shipped, (and not even factoring in marketing costs) this easily equates to a total net loss of 250k for our business.
That's not how you count a loss. Your loss is the product you bought (not sold) and the time and effort spent on sending it, as well as possible marketing expense to get it sold. You don't recognize the revenue until the money is in the bank, especially not if you have a dispute with your payment service provider otherwise you are creating yet another problem for yourself, the taxman will want his due even though you…
Out of curiosity, can you be more specific about what you sell? Consumer electronics like vapes or consumer electronics like Alibaba hoverboards or consumer electronics like a quality, entry level set of computer speakers? Stripe seems to be pretty sensitive towards certain industries and I'd like to see if this holds true here.
I cannot be super specific due to the nature of business strategy. If I share accurate info about what and how we sell things, It's very easy for opportunists and competitors to undertake us in this specific project while our processing solution is down temporarily. What I will say though, is that we're not speaking vapes or anything borderline, more like kitchen and household appliances, and so on.