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E-mail is the Universal Platform

blog.contactually.com

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Re: E-mail is the Universal Platform

#21

I love my inbox and I don't know what I would do without it. I use it as my primary interface to as many applications as possible. E-mail forever!

What kind of email service do you feel is lacking at the moment? What would you like to do over the email that you can't right now?

Re: E-mail is the Universal Platform

#22

Sooner or later, email will either die or get better. The problem with email for most of its life was that there was little competition. Certainly SMTP has never had a serious rival. IMAP came to challenge POP, and won: this made email better. And Exchange has certainly set a standard that IMAP and webmail providers have had to meet. But it's not much compared to the seething shark tank that the web has been for the…

Sooner or later I think a RESTful HTTP or SPDY API will replace IMAP, and (for client-server comms at least) SMTP.

"replace" is a strong word. IMAP (version 4 that most things use these days) has not replaced POP3, but is a much-improved alternative that is well supported on the server-side and client-side. the reason it was able to gain such popularity was that the spec (RFC 2060) came out in 1996. how many different POP3 clients were even around back then? (according to wikipedia, outlook express 1.0 came out in 1996.) a lot of people at that time were probably still reading mbox files in pine through a telnet session or never e-mailed anyone outside of AOL.

The problem with email for most of its life was that there was little competition.

and now e-mail is so prevalent that making changes to the core protocols like SMTP, POP3, and IMAP is nearly impossible. we've been living with SMTP since 1982.

every provider that supports IMAP still has to support POP3: google, yahoo, AOL, MSN, and probably every university and ISP. SPDY will never completely replace HTTP, so sites using it will always have to run both servers in parallel, just like IPv6 will have to run alongside IPv4 for many years to come.

for a new protocol to replace SMTP or even augment it, it would have to be designed, refined, turned into an RFC, then probably debated some more, and then support would have to be added to all of the major MTAs like sendmail, postfix, qmail, and exchange, along with many firewalls, spam filters, and other in-between devices. clients need to support it, so that's outlook express, thunderbird, iphone, android, blackberry, and every other little device and program that speaks it. getting the manufacturers or maintainers to implement support for new things is hard enough, but actually getting all of their customers to switch or upgrade is an even bigger problem (see IE6, DNSSEC, etc.).

maybe it's the rate of change in things like HTML and CSS over the past few years that gives the false impression of being so easy to do.

Re: E-mail is the Universal Platform

#23
post #22

Sooner or later, email will either die or get better. The problem with email for most of its life was that there was little competition. Certainly SMTP has never had a serious rival. IMAP came to challenge POP, and won: this made email better. And Exchange has certainly set a standard that IMAP and webmail providers have had to meet. But it's not much compared to the seething shark tank that the web has been for the…

Sooner or later I think a RESTful HTTP or SPDY API will replace IMAP, and (for client-server comms at least) SMTP. "replace" is a strong word. IMAP (version 4 that most things use these days) has not replaced POP3, but is a much-improved alternative that is well supported on the server-side and client-side. the reason it was able to gain such popularity was that the spec (RFC 2060) came out in 1996. how many differen…

"replace" is a strong word

exactly the word I intended to use: but "sooner or later" can be a long time coming. I know POP still exists, hell, gopher still exists but I'd say it's been replaced in all practical terms.

every provider that supports IMAP still has to support POP3

In what sense - do you mean practically, or in some technical way?

for a new protocol to replace SMTP or even augment it, it would have to be designed, refined...

Right, but I restricted this to client-server. Any protocol you like can replace SMTP for client-server, simply by taking messages from the client, then sending them on via SMTP. This is how Courier provides mail sending via IMAP connections.

maybe it's the rate of change in things like HTML and CSS over the past few years that gives the false impression of being so easy to do.

It's not easy, and it won't be quick. But I like many slow, difficult things, I expect it to happen at some point. In fact there's already a draft RFC to for RESTful HTTP mail retrieval: http://tools.ietf.org/html/draft-dusseault-httpmail-00

Re: E-mail is the Universal Platform

#25

E-mail is so broken fundamentally, that it's not even funny. I'm surprised more people aren't trying to replace it. E-mail's based on the idea that it is free to message me and bother me and take a few precious seconds of my stream of consciousness. If it's free to email people, then of course spammers will flood email channels with their deals and scams. Ideally, I want a communications platform where only my 200 or…

It sounds like you are asking for Facebook?

Re: E-mail is the Universal Platform

#27
post #22

Sooner or later, email will either die or get better. The problem with email for most of its life was that there was little competition. Certainly SMTP has never had a serious rival. IMAP came to challenge POP, and won: this made email better. And Exchange has certainly set a standard that IMAP and webmail providers have had to meet. But it's not much compared to the seething shark tank that the web has been for the…

Sooner or later I think a RESTful HTTP or SPDY API will replace IMAP, and (for client-server comms at least) SMTP. "replace" is a strong word. IMAP (version 4 that most things use these days) has not replaced POP3, but is a much-improved alternative that is well supported on the server-side and client-side. the reason it was able to gain such popularity was that the spec (RFC 2060) came out in 1996. how many differen…

> a lot of people at that time were probably still reading mbox files in pine through a telnet session

I'm still reading (some of) my mail in pine through a ssh session.

Re: E-mail is the Universal Platform

#28

E-mail is so broken fundamentally, that it's not even funny. I'm surprised more people aren't trying to replace it. E-mail's based on the idea that it is free to message me and bother me and take a few precious seconds of my stream of consciousness. If it's free to email people, then of course spammers will flood email channels with their deals and scams. Ideally, I want a communications platform where only my 200 or…

The only place I have seen where people are able to set a fee on "email" that is sent to them is in EVE Online, where I believe it was introduced to stop spam. I'd never thought of it in the real world before, but now that you mention it, I wonder how well it could work. Unfortunately, it may be a little bit too late to introduce it now.

Re: E-mail is the Universal Platform

#29
post #12

So, why would I trust you with 5 years of all my sent and received emails? Should I take your word for it that you'll just save the email addresses and the sent/received timestamp for each?

@blueplastic - we do regular security audits and will soon engage with a firm to provide that guarantee as well. In the interim, what would you like to see to alleviate that?

I have to think about the security of my business. The way to get me to stop running my own SMTP and IMAP is to provide a service which is: - auditable (our stored messages by us; the whole system by a third party) - reliable (99.9% uptime, that's not so awful) - resilient (if you lose a server or a data center, I shouldn't have to worry about it. Ideally I don't notice anything except perhaps a slowdown) - guaranteed (with a hefty bond against security issues and another one against prolonged downtime, not a pro-rated refund)

Those are the gotta-haves. If you provide a secure clearinghouse to talk to our clients and vendors, that would be a major selling point. It has the chicken-and-egg problem, of course, but also the network value effect.

Re: E-mail is the Universal Platform

#30

Sooner or later, email will either die or get better. The problem with email for most of its life was that there was little competition. Certainly SMTP has never had a serious rival. IMAP came to challenge POP, and won: this made email better. And Exchange has certainly set a standard that IMAP and webmail providers have had to meet. But it's not much compared to the seething shark tank that the web has been for the…

MIME could use a redesign too. It's a ridiculously complicated format that makes encoding e-mails that contain anything besides "plain text US-ASCII" far more difficult than it should be.
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