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Salesforce will lay off 10% of staff as part of restructuring

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Re: Salesforce will lay off 10% of staff as part of restructuring

#111

Last time they did this, it was _right_ after the window that they had grandstanded and asked other companies to pledge no pandemic layoffs. Benioff did a whole media tour talking about how Salesforce would do no pandemic layoffs to set some kind of example, and said that they didn't expect other companies to follow their example, but asked them to just pledge no layoffs for 90 days, even though Salesforce was going…

The post pandemic layoff was nowhere near 10%

Re: Salesforce will lay off 10% of staff as part of restructuring

#112

Earlier quoted context omitted.

When this collapse in workforce population occurs perhaps firms will learn that they can survive and even thrive with much less "fluff staff" who mostly sit idle or contribute very little to the overall success of any given project. I continuously see a decent amount of what I consider staffing excess in a large fraction of the companies I've worked with. (My personal philosophy here is that companies/projects/etc ar…

Companies without slack can’t respond effectively to emergencies. see: Southwest.

Do you have any further news around SW collapse? From what I read (the news) slack would not have helped at all. #air issues > hey guys my luggage software crashed

With 50 same emojis attached.

SW was a systemic failure

Re: Salesforce will lay off 10% of staff as part of restructuring

#113

Earlier quoted context omitted.

> Co-heads is always a subtext for executive disfunction It's actually worked quite well at Oracle over the decades. Benioff, who is former Oracle, hasn't perfected it like Larry has.

Every rule has an exception, and maybe Larry has perfected something there or has a very well managed ego. Most Co-head situations I see are either higher-ups setting up a power struggle between 2 newly appointed co-heads, or an existing head pretending to step back by appointing someone as their co-head who they can sabotage in real-time.

I wonder if the dynamic is simply ownership.

Larry is still the largest single stockholder of Oracle (~27%). So everyone knows he still runs the company at the end of the day.

Benioff only owns ~2% of Salesforce. There's institutional investors who own more of Salesforce than even Marc.

Re: Salesforce will lay off 10% of staff as part of restructuring

#114

I propose the title should be changed to “Salesforce decimates staff as part of restructuring”. :)

Absolutely, in Roman times 'decimatio' was the punishment for a poor result in battle. The soldiers were obliged to choose one of ten, and kill him.

Re: Salesforce will lay off 10% of staff as part of restructuring

#116

Whenever I look at client’s Salesforce setups, I always wonder in the back of my mind what they will do if Salesforce has a significant down-turn? The lock-in to the platform appears to be very fierce. Are there viable routes to exit Salesforce if anyone ever needed to? (Note: I’m not saying Salesforce is doomed or anything, just the layoffs got me thinking in that direction theorically).

For data in Salesforce my company (GRAX) offers a backup product that will write data to your data lake in standard formats like Parquet. This offers a strategy to read old SFDC data BI tools or in parallel with using a new CRM. However the real SFDC lock-in is around business process. If your global Sales or Support team lives in SFDC it’s not easy to retrain them to another system.

Out of curiosity, what do SFDC data export costs currently look like?

Not my area, but I was under the impression Salesforce was trying to pinch continual-export by jacking up prices on bulk data exports.

Re: Salesforce will lay off 10% of staff as part of restructuring

#117

Earlier quoted context omitted.

What I like about Hubspot is it doesn't try to eat half your org. Salesforce is the ERP of the product world.

I agree, but Salesforce didn't start out that way, and I'm willing to bet that Hubspot wants to be like Salesforce when they grow up.

I'm Co-founder/CTO of HubSpot.

There are many things I admire about Salesforce.

But, we decidedly don't want to become like Salesforce when we grow up. We have been committed to SMBs for 16+ years now, and not planning to change that anytime soon.

They have grown through a lot of M&A, we built our platform from the ground-up for SMBs.

There is room in the market for both Salesforce and HubSpot to succeed. Salesforce for large enterprises (the Fortune 1000) and HubSpot for SMBs.

Re: Salesforce will lay off 10% of staff as part of restructuring

#118

How about their future prospects? From the 4 implementations I've seen all are desperately trying to leave the platform. One succeeded so far. Is the enterprise Salesforce craze over?

They have hundreds of thousands of customers and been growing for more than a decade, I don't think you can imply a lot from the 4 implementations you've seen.

Re: Salesforce will lay off 10% of staff as part of restructuring

#119

Whenever I look at client’s Salesforce setups, I always wonder in the back of my mind what they will do if Salesforce has a significant down-turn? The lock-in to the platform appears to be very fierce. Are there viable routes to exit Salesforce if anyone ever needed to? (Note: I’m not saying Salesforce is doomed or anything, just the layoffs got me thinking in that direction theorically).

Just like with anything else, exit route is a function of time and budget and the migration cost is always proportional to the previous customization effort. If you pay 100k per year in license costs and spent 200-300k in 2-3 years to build current setup, you may need another 0.5-1M to get off this hook and jump to another one (which will be hard to pick). I doubt anyone seriously considers this scenario, because risks are too low and rewards are too high (it is a really good product, for which in many scenarios it is hard to find cost-efficient alternative).

Re: Salesforce will lay off 10% of staff as part of restructuring

#120
post #10

I forget which podcast I heard it on (so forgive me if my memory is sloppy), but after their latest quarterly report didn't CAC payback go from 24 months to something wild like 10 years? Meaning their new ARR add rapidly fell off so quickly, before they adjusted their Sales and Marketing salaries and spending, that it immediately put their unit economics way way way way underwater. So I'd expect at least a big chunk…

Many many software companies end up spending more money to acquire a customer than a customer will ever pay them. I tend to think this is because the demand and need for many tools is not significant enough to justify the amount of capital allocated to promote them. Finance spreadsheet alchemists last 10 years saw big gross margins in software (overinflated by not taking into account cost to acquire user), bought int…

The general attitude I've encountered is that you do this as a whale hunting strategy, developing a reputation for passionate overinvestment in your customers because the kind of people who sign eight or nine digit contracts demand it. I don't have the right data to know whether it always works, but multiple times I've seen it produce big deals that would never have come together otherwise.
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