Update: Stripe is holding over $400k of mine with no explanation [resolved] • Hacker News Board

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#121

Post by hackbinary » Tue, Jan 03, 2023, 5:47 PM UTC

teraflop wrote: post #109

butlerm wrote: post #100

Earlier quoted context omitted.

$400,000 in withheld funds is not the sort of thing you should just place on the back burner and ignore while your client fumes. It is business malpractice, the sort of thing you could get sued over and be penalized heavily for, if not merely lose your customers and blacken your reputation everywhere. Businesses that do not resolve problems like this in less than twenty four hours deserve to go out of business.

The great thing about holding $400,000 of your customer's money is that that's $400,000 they can't spend on suing you.

Absolutely not true. There are many lawyers that will take cases on a "no win, no fee" basis.

Clearly Stripe was in breach in this circumstance, and courts look dimly on that kind of behaviour.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#122

Post by ceejayoz » Tue, Jan 03, 2023, 5:47 PM UTC

hex4def6 wrote: post #105

neilv wrote: post #91

Earlier quoted context omitted.

If this extortion practice isn't a common curse of Etsy stores with her scale of revenue, I wonder whether it might actually be a competitor (who gets the sales and customers whenever her store is down).

That seems unlikely. The legal risk you put yourself in doing that would be easy higher than any gains you could hope to make. This is likely some callcenter-adjacent scam. They're probably doing this to hundreds of shops, and occasionally get one cave in and pay.

What legal risk? You're a fly-by-night vendor outside Etsy's jurisdiction who can close up shop and have twelve new corporate entities by tomorrow morning.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#123

Post by lostlogin » Tue, Jan 03, 2023, 5:52 PM UTC

jaredsohn wrote: post #119

james_pm wrote: post #97

Earlier quoted context omitted.

Twitter Blue Plus - boosts your @ messages sent to verified companies to shame them more effectively.

Based on what you replied to, I thought you were going to say that Twitter Blue Plus allows you to suppress posts written about your company

That’s next weeks plan.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#124

Post by wpietri » Tue, Jan 03, 2023, 5:52 PM UTC

DevX101 wrote: post #5

I'm glad your issues were sorted, but I'm uncomfortable with the idea that you need to make a social media post to get a customer service issue resolved. This isn't just stripe. I see this with many other companies on social media. I don't post on Twitter, and I'd rather not put my account details for some service I use in a public forum. It's starting to seem like for too many companies, resolving public complaints…

One of the things I think about is the difference between shame and guilt. I've heard the difference described as shame being about failing other people's standards, while guilt is about failing your own.

I think many companies don't have much in the way of internal standards. As long as the revenue graph goes up and to the right, few will question anything. But they do have PR teams that recognize the brand as valuable. So unfortunately what we have left is shaming them via social media.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#125

Post by yifanl » Tue, Jan 03, 2023, 5:52 PM UTC

jaredsohn wrote: post #119

james_pm wrote: post #97

Earlier quoted context omitted.

Twitter Blue Plus - boosts your @ messages sent to verified companies to shame them more effectively.

Based on what you replied to, I thought you were going to say that Twitter Blue Plus allows you to suppress posts written about your company

That's coming out with Twitter Gold Plus Plus

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#126

Post by cdeangel » Tue, Jan 03, 2023, 5:53 PM UTC

eole666 wrote: post #96

haliskerbas wrote: post #50

Earlier quoted context omitted.

I'm not sure who would be willing to build a PCI, AML, KYC, compliant payment service that can accept credit and debit cards from most countries, for $11k USD.

Well you're right, if you create it from scratch. I was rather thinking about creating a simple payment handling module centralizing your bank's own pro platform and other things like paypal, apple pay ... etc

Most of those processing fees get paid out to the card issuer. Square has a good breakdown here: https://squareup.com/payments/our-fees

You're not getting away from those fees, no matter what backend system you're using to process cards. How do you think credit cards make money on those reward programs?

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#127

Post by richardw » Tue, Jan 03, 2023, 5:54 PM UTC

DevX101 wrote: post #5

I'm glad your issues were sorted, but I'm uncomfortable with the idea that you need to make a social media post to get a customer service issue resolved. This isn't just stripe. I see this with many other companies on social media. I don't post on Twitter, and I'd rather not put my account details for some service I use in a public forum. It's starting to seem like for too many companies, resolving public complaints…

The company I’ve spent the last 5 years at (just resigned to emigrate) has a rule. If you come across an unhappy customer and don’t do anything, you should be fired. 10k employees, insurance, banking. Nobody moaned because we understand the reasons for it. I embraced it and have escalated many calls.

In a world of indifference, that’s a solid stake in the ground.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#128

Post by komadori » Tue, Jan 03, 2023, 5:58 PM UTC

jaredsohn wrote: post #119

james_pm wrote: post #97

Earlier quoted context omitted.

Twitter Blue Plus - boosts your @ messages sent to verified companies to shame them more effectively.

Based on what you replied to, I thought you were going to say that Twitter Blue Plus allows you to suppress posts written about your company

Twitter Business Pro customers can suppress tweets from Free, Blue, and Blue Plus accounts for a small fee per tweet. However, if you want to suppress tweets from Gold, Platinum, or Platinum Plus accounts then you'll need to reach out to Twitter Enterprise Sales to discuss your needs further.

/s

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#129

Post by FredPret » Tue, Jan 03, 2023, 5:58 PM UTC

cj wrote: post #111

bread90 wrote: post #106

Earlier quoted context omitted.

What does she sell on her store?

Laser cut wooden signs. She has a big warehouse in florida with commercial grade laser cutting machines (they started on a Glowforge!) The products are all custom, e.g. your family's last name laser cut onto wood.

I want one, care to share a link?

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#130

Post by adamsmith143 » Tue, Jan 03, 2023, 5:59 PM UTC

>I’m lucky because I know about HN and know that Stripe employees frequent the site, but I don’t think HN wants to become the Stripe support forum.

Lost count of the number of threads like this. What a terrible experience it must be for other Stripe users who can't catch a Collison brother's attention on HN.