The quote below is from a 1995 interview with Steve Jobs. Forgive the length, but the whole thing is quite poignant and there wasn’t much to be trimmed. This particular interview confirmed my own experiences with esoteric processes that people do just because that’s how it’s always been done, and the opportunities that exist because of it.
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You know, throughout my years in business I discovered something. I would always ask why you do things. The answers that I would invariably get are: “Oh, that’s just the way things are done around here.” Nobody knows why they do what they do. Nobody thinks very deeply about things in business. That’s what I found.
I’ll give you an example. When we were building our Apple computers in a garage, we knew exactly what they cost. When we got into a factory in the Apple II days, the accountants had this notion of a standard cost, where you kind of set a standard cost and at the end of the quarter, you would adjust it with a variance. I kept asking: why do we do this? The answer was, “That’s just the way it’s done.”
After about six months of digging into this, I realized that the reason they did this is that they didn’t have good enough controls to know how much it’s going to cost. So you guess. And then you fix your guess at the end of the quarter. And the reason you don’t know how much it costs is because your information systems aren’t good enough. But nobody said it that way.
So later on, when we designed this automated factory for the Macintosh, we were able to get rid of a lot of these antiquated concepts and know exactly what something cost.
So in business a lot of things are folklore. They are done because they were done yesterday. And the day before. What it means is, if you are willing to ask a lot of questions and think about things and work really hard, you can learn business pretty fast. It’s not the hardest thing in the world. It’s not rocket science.