My experience with AWS support is that they ask you if your issue has been resolved, and then let you close the ticket. But it sounds like GCP just closes the ticket for you if the support guy think it's not an issue, even if you disagree, there's no conversation to be had?
TIL google had support tickets, I thought they largely didn't communicate with their client base
Tell HN: Google Cloud lets anyone add you to a project without your permission
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Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#42My experience with AWS support is that they ask you if your issue has been resolved, and then let you close the ticket. But it sounds like GCP just closes the ticket for you if the support guy think it's not an issue, even if you disagree, there's no conversation to be had?
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#43I never had a good time with google Support ( not just gcp) One time I sent a trade in device which usps confirmed as delivered to google , google store said that it was just an empty box and no phone was inside … After fighting tooth and nail , I lost the case with google support because I didn’t film Myself putting the phone inside the box , only to notice few months later that the phone did reach in and they credi…
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#44Does this apply with https://cloud.google.com/resource-manager/docs/organization-... enabled?
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#45I am not even sure what all the fuss is about. AWS IAM has the exact same “issue” where an IAM principal can be allowed to access a resource without asking the party in question. This model is used because otherwise providing permissions becomes extremely difficult, and users are more likely to throw away the entire concept and settle for one common set of credentials for all users across the project (in the form of…
> AWS IAM has the exact same “issue” where an IAM principal can be allowed to access a resource without asking the party in question. This is not correct. This would only work if the resource is in the same AWS account. For cross account access, both the principal and the resource need to allow each other. See: https://aws.amazon.com/premiumsupport/knowledge-center/cross...
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#46A company without customer support is incentivizing everyone to blare every single problem to the largest possible audience. The overall impression is that the company's products are unpleasant and dysfunctional. It's the opposite of advertising. Is not having support really worth the damage this causes to a brand? That said, many people treat support so badly that offering it may be worth avoiding on principle.
Once you reach a certain size the reputation of your brand is almost meaningless. Some of the largest and most successful companies around are almost universally hated and have terrible reputations. Those companies don't care and they continue to make unpopular decisions and actively screw over their customers and their employees all while pulling in record profits.
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#47If a GCP project hosted child porn. And the project admin added you as a co-owner to said project. Would you be legally be at fault or implicated?
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#48I never had a good time with google Support ( not just gcp) One time I sent a trade in device which usps confirmed as delivered to google , google store said that it was just an empty box and no phone was inside … After fighting tooth and nail , I lost the case with google support because I didn’t film Myself putting the phone inside the box , only to notice few months later that the phone did reach in and they credi…
Next time just charge them back with your credit card
(Googler, opinions are my own. I work on payments.)
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#49Idea: (never used Google Cloud, no idea of possible impediments) 1. Create throwaway account 2. Create throwaway project using throwaway account 3. Find emails of possible Googlers using public bug tracker 4. Add Googlers' emails to throwaway project 5. Post messages to throwaway project describing the problem 6. Hopefully Googlers understand the issue and can forward the issue to get it resolved
Re: Tell HN: Google Cloud lets anyone add you to a project without your permission
#50There's risk, though, whenever you do something that looks malicious: your account might get suspended. Also not sure if you could be legally liable for anything bad you do.