SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

Post by rx_bandit » Sat, Dec 31, 2022, 1:41 AM UTC

phpisthebest wrote: post #72

8bitsrule wrote: post #33

>The waiter hasn’t been replaced by an iPad, they’ve been replaced by you. I've noticed as well that in grocery-store lines. Where customers are being conditioned to patiently wait in long lines to be next at the checkout machines. To wave their purchases over lasers, then pack them into each and every bag they'll pay for. Be careful what you put in the bagging area! the machines' metallic voices shriek at the custom…

>>I've noticed as well that in grocery-store lines. Where customers are being conditioned to patiently wait in long lines to be next at the checkout machines Man I just realized I have not been inside of a grocery store in over 3 years... Thank god for curb side pickup

Post by phpisthebest » Sat, Dec 31, 2022, 1:42 AM UTC

stemlord wrote: post #101

phpisthebest wrote: post #49

Earlier quoted context omitted.

The problem here is that workers now want to be "paid properly" (what ever that means) and still get tips. There have been restaurants have tried non-tipping models, consumers and staff both hate it. First the highly productive staff often make less under that model (where poor performers make more), consumers hate it because the menu prices increase, and you end up with McD's level customer service where drinks are…

>There have been restaurants have tried non-tipping models, You mean like most restaurants in europe? Yes the service there is on average worse than in American restaurants because of tips, but in my opinion not by enough of a margin to cost me 20% every time. The times that you would tip at a eu restaurant, its something reasonable well below the ridiculous 20% average that American businesses have swindled into exi…

Post by jghn » Sat, Dec 31, 2022, 1:43 AM UTC

gearsandbeers wrote: post #77

jmugan wrote: post #60

Earlier quoted context omitted.

I don't know, I've had pretty bad service recently at places where you tip. I still top 20% out of guilt, but it might be that service in general is poorer now.

When did tipping 20% become standard in the US? I was talking to a colleague about this recently and they mentioned it but I could’ve sworn it used to be 15%

Post by kova12 » Sat, Dec 31, 2022, 1:45 AM UTC

woodruffw wrote: post #65

phpisthebest wrote: post #49

Earlier quoted context omitted.

The problem here is that workers now want to be "paid properly" (what ever that means) and still get tips. There have been restaurants have tried non-tipping models, consumers and staff both hate it. First the highly productive staff often make less under that model (where poor performers make more), consumers hate it because the menu prices increase, and you end up with McD's level customer service where drinks are…

> The problem here is that workers now want to be "paid properly" (what ever that means) and still get tips. One sensible metric is that you should be able to support yourself while living in the area you work (or an area nearby such that it isn't a significant financial hardship or timesink to commute to work). Service jobs largely fail on that metric, effectively using government money and family support structures…

Post by barbariangrunge » Sat, Dec 31, 2022, 1:46 AM UTC

gearsandbeers wrote: post #77

jmugan wrote: post #60

Earlier quoted context omitted.

I don't know, I've had pretty bad service recently at places where you tip. I still top 20% out of guilt, but it might be that service in general is poorer now.

When did tipping 20% become standard in the US? I was talking to a colleague about this recently and they mentioned it but I could’ve sworn it used to be 15%