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Distributor cancelled an order and we need to move 30k bags of coffee [updated]

modest.coffee

131–140 of 386 posts

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#131
post #111
post #21

It's 101 that wholesale buyers order by the case and for producers to specify the casecount and price, and for errors like this to be caught when the prices/etc don't line up. This is equivalent to not knowing that URLs can redirect, or that http:// and https:// aren't the same thing. Distributors work with 1000 brands each and don't have time (or margin) to babysit. Also, when a company gets a much larger and differ…

I work in wholesale, but a different industry (electrical) and this is 100% wrong from my experience. Varies from business to business but often times our POs go out for single units rather than cases. It's actually a huge headache for us as we can't get the team responsible to keep our ERP system up to date on which units to use for which lines.

It’s a lot more clear if you use EDI to transact with trading partners

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#132
post #21

It's 101 that wholesale buyers order by the case and for producers to specify the casecount and price, and for errors like this to be caught when the prices/etc don't line up. This is equivalent to not knowing that URLs can redirect, or that http:// and https:// aren't the same thing. Distributors work with 1000 brands each and don't have time (or margin) to babysit. Also, when a company gets a much larger and differ…

> when the prices/etc don't line up

Actually, that does have me confused as to how this could happen. Was the coffee quoted per case or per bag? And when the order came in per "unit", how did they not notice that price was 6x higher than it should have been?

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#133
post #24

One thing that irks me about dealing with big businesses, that the post touches on, is payment terms. If I buy an item, I pay for it immediately (or if it’s large enough, a creditor pays for me). Big companies pay with IOUs that say they’ll give you cash later, say 30-90 days from now or after criterion X is fulfilled. They do not care if you’re a small company with poor liquidity. I think it’s absolutely abusive beh…

I remember in a corporate finance class in college, we did a lot of calculations comparing prepayment to net 30, net 90 terms, etc. The game is to maximize cash flow, though in the end, it doesn't make a lot of difference except in very thin margin businesses. But the general wisdom is to always try to take maximum advantage. I always felt that it is a silly strategy considering that it strains your suppliers, provid…

> But the general wisdom is to always try to take maximum advantage.

While in Japan everything is paid up front because this is what is culturally appropriate.

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#134

One thing that irks me about dealing with big businesses, that the post touches on, is payment terms. If I buy an item, I pay for it immediately (or if it’s large enough, a creditor pays for me). Big companies pay with IOUs that say they’ll give you cash later, say 30-90 days from now or after criterion X is fulfilled. They do not care if you’re a small company with poor liquidity. I think it’s absolutely abusive beh…

> They do not care if you’re a small company with poor liquidity. This is a feature, not a bug. If you are in an inventory-rich industry, you do not want to deal with a supplier that has no working capital. Goods first - money later sucks if you are a small startup. But it's much easier to work with inventory and figure out the money later than vice-versa. Toyota does not want to stop the production line because thei…

It's the other way around I've found for a lot of the automotive industry. Most of the big automotive companies try to keep their suppliers a hop and a skip away from not being able to keep the lights on in borderline debt bondage to the auto manufacturer. Puts them in a much better negotiating position and makes sure that the profits go to the auto manufacturer rather than their suppliers.

That was half the reason for the chip shortage. Auto manufacturers collectively (and incorrectly) forecast a decline in demand in cars during the pandemic, cancelled a bunch of orders for chips and a bunch of the suppliers went under. Then started offering 10x-20x for replacement chips from their few remaining suppliers (that pretty much all went to buying out wafer slots that would have been non-automotive chips) to keep a $35k car not being able to be shipped for the lack of a $0.30 part.

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#135
post #24

Earlier quoted context omitted.

I remember in a corporate finance class in college, we did a lot of calculations comparing prepayment to net 30, net 90 terms, etc. The game is to maximize cash flow, though in the end, it doesn't make a lot of difference except in very thin margin businesses. But the general wisdom is to always try to take maximum advantage. I always felt that it is a silly strategy considering that it strains your suppliers, provid…

I would love it if the EU or government would enforce equal payment terms for whole company. Lets say a shop wants to have a net 30 terms with their suppliers, then they should also offer net 30 terms for their customers. This would equalize power dynamics. The large corp shouldn’t be allowed to demand immediate payment on one side and then just significantly delay payments on the other side.

So I’d sell products to my customers (say bags of coffee) and then 30 days later come by their house (charge their credit card) to collect?

This is a terrible idea. Half of the people wouldn’t have the money and your company would become a debt collection agency. You’d be forced to charge at least 3X for the product.

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#136

One thing that irks me about dealing with big businesses, that the post touches on, is payment terms. If I buy an item, I pay for it immediately (or if it’s large enough, a creditor pays for me). Big companies pay with IOUs that say they’ll give you cash later, say 30-90 days from now or after criterion X is fulfilled. They do not care if you’re a small company with poor liquidity. I think it’s absolutely abusive beh…

It's worse than that because they will drag out payment after the term has passed. My first job out of school was for a mom-and-pop manufacturing company. I got an inquiry one day from a very well known company, and mentioned it to the boss. He gave me a long lecture about why we didn't work with that industry. They were notorious for stringing their suppliers along and holding them in a sort of debt bondage. I remem…

> gave me a long lecture about why we didn't work with that industry.

Automotive? That has big automotive energy.

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#137
post #66
post #46

Earlier quoted context omitted.

The distributer said, "actually we don't need this much, so either take back this enormous amount of coffee that we know you can't handle or give it to us for free and you can "write it off on taxes," which leaves the coffee company screwed on their loans. When the coffee company says they want to take it back, the big company tries to make them pay an enormous fee. The grift, as I understand it, is in the distributo…

Those options were explicitly laid out in the contract they signed, they even say that in the blog post. It's not a grift if they tell you up front exactly what will happen.

I'm happy they were able to move their stock, but yeah. Something got signed with these terms in it. So you need to account for the possibility or have it renegotiated.

This sounds like the business equivalent of college advisors. They had an advisor who was probably well meaning but couldn't fully accommodate the young company because of ignorance/inability/whatever and now they're deep in a decision they never would have made.

$5-10k in a decent retainer would likely have prevented this.

Re: Distributor cancelled an order and we need to move 30k bags of coffee [updated]

#140
post #15

> Then, 3 weeks into the process, with the orders still coming, Marcus pointedly asked him about why they were ordering so much more than the 6,000 bags they had originally predicted. The food broker laughed and said “I wondered why you’ve been so upset and concerned. When they said ‘units’, that was cases. They’re right on target so far.” You can imagine how we felt in that moment, realizing that the person we hired…

One thing that I came back to time and time again while consulting is that most operational problems are, in whole or in part, language problems, in the Wittgenstein sense. I worked with a lot of clients to define and document “linguistic boundaries” in their organizations where terms could abruptly change their meanings, and then used that to help silos communicate more effectively with each other.

Can you provide good reading, books, etc on this skill? I'm a junior dev and I notice this everywhere in my org. I'm just dipping my toes into DDD by Evans but it's a bit opaque to me.
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