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Massive Southwest Airlines disruption leaves customers stranded

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101–110 of 115 posts

Re: Massive Southwest Airlines disruption leaves customers stranded

#101
post #92

Earlier quoted context omitted.

"So low margin" that they spent years doing major stock buybacks...

From the shareholders perspective that may be better than trying a modernization that they can’t pull off.

I think the shareholders' perspective has been vastly overprioritized in recent decades, and it needs to take a back seat to the company's long-term health perspective, customers' perspective, the workers' perspective, and the overall health of the society's perspective.

Re: Massive Southwest Airlines disruption leaves customers stranded

#102
post #30

Earlier quoted context omitted.

Yep, I'm never flying southwest again

Understandable but on the flip side, the backlash from this may result in them being one of the best airlines to fly in the near future.

Or you know fly the ones that pay their people well and don't have issues like this to start with (cough * delta * cough)

Re: Massive Southwest Airlines disruption leaves customers stranded

#103
post #97

Earlier quoted context omitted.

It's not a US law, it's a state law. And there are plenty of laws throughout the union that are "better" (more favorable to the employee) than in various places in the EU. California, for instance, has pretty strict employee/tenant protections; along with Oregon, New York, etc. There are also others that are substantially worse (Mississippi, Alabama, etc). You can't compare US Federal law to German Federal law (in th…

> It's not a US law, it's a state law. In my opinion (I am not attempting to state facts), the semantics of what is a “US law” and what is an “EU law” differ, because the US is a nation and the EU is not. Therefore it’s my opinion that in order for something to be a “US law”, it’s enough that it’s a law anywhere in the US. I think laws differing across the US is already implied which is why care is taken to label som…

I think what makes your definition confusing or misleading is the concept of dual sovereignty.

Under the concept of dual sovereignty in a federal system (such as the United States, Russia, Canada, or India), conduct can be legal or illegal under each of the sovereigns independently. At least post-Lochner era there are many laws that are in this scope.

An example that might test your definition would be recreational use of marijuana which is legal in some states but illegal federally. It would be at best misleading to say that "US law permits the recreational use of marijuana" even though it meets your definition.

Re: Massive Southwest Airlines disruption leaves customers stranded

#104
post #6

https://old.reddit.com/r/SouthwestAirlines/comments/zw32yt/p... (From another HN posting at https://news.ycombinator.com/item?id=34145303 )

Now deleted but here's the archive - https://archive.vn/xo5Da#selection-1521.0-1550.0

Re: Massive Southwest Airlines disruption leaves customers stranded

#105
post #26

Earlier quoted context omitted.

On what other occasion has their entire system fallen apart? Most every other passenger I encountered during this debacle said something to the effect of “this never happens on Southwest”. I do agree that they’ve been squeezing the system (especially labor) the last few years during their covid expansion, however. This weather was apparently the final straw.

The inc article I linked to above has several examples of other days where SWA cancelled hundreds to a thousand flights at one time. But today has clearly dwarfed even the worst of the previous incidents.

Yes, the scale is completely different. As the commenter after you noted, the events you're referring to happen all the time with other airlines as well.

Re: Massive Southwest Airlines disruption leaves customers stranded

#106

Earlier quoted context omitted.

That period also included a massive expansion of Southwest’s footprint— something like 18 cities. I fly a lot and never had much trouble with them until this last week. United and American have been far worse for me in terms of delays and cancellations, not to mention their disgruntled staffs.

>not to mention their disgruntled staffs. Isn't this just normal for all American customer-service people? I guess it's relative though.

No. Southwest staff is almost never disgruntled. They're hired and known for their positive attitudes. The company culture is very different from other airlines, which is why there are a lot of books written about it.

Re: Massive Southwest Airlines disruption leaves customers stranded

#107

Earlier quoted context omitted.

An expiring flight credit, which is perhaps less desirable than the cash you paid. A few months ago, they monkeyed with our departure time, and we correctly concluded that it would end up missing the connecting flight. The booking agent couldn't give us anything but time-bomb vouchers, but I got cash by emailing customer support. I used the federal wording for "elected not to travel" and "substantially different itin…

Not anymore! https://www.usatoday.com/story/travel/airline-news/2022/07/2...

Yup! Noticed that. Although I wish they had spent more time and resources on improving the staff scheduling system rather than adding a new fare class ("Wanna get away plus") and trying to milk the boarding system for extra cash.

Re: Massive Southwest Airlines disruption leaves customers stranded

#108
post #82

Earlier quoted context omitted.

Sounds like you assume Germany will be better for employee protections in all ways compared to America.

No, again, I simply hadn't heard of an example. I knew there was the chance, after all some states have legal abortion which Germany still does not (it's almost defacto legal, but only almost) to take another example.

You’re literally describing an assumption. You didn’t know of an exact example, so you believed something that isn’t necessarily true.

Re: Massive Southwest Airlines disruption leaves customers stranded

#109
post #97

Earlier quoted context omitted.

It's not a US law, it's a state law. And there are plenty of laws throughout the union that are "better" (more favorable to the employee) than in various places in the EU. California, for instance, has pretty strict employee/tenant protections; along with Oregon, New York, etc. There are also others that are substantially worse (Mississippi, Alabama, etc). You can't compare US Federal law to German Federal law (in th…

> It's not a US law, it's a state law. In my opinion (I am not attempting to state facts), the semantics of what is a “US law” and what is an “EU law” differ, because the US is a nation and the EU is not. Therefore it’s my opinion that in order for something to be a “US law”, it’s enough that it’s a law anywhere in the US. I think laws differing across the US is already implied which is why care is taken to label som…

I wasn't comparing US law to EU law. I said take a random labor law and state. Given that law, there are various EU nations the the US' would "surpass" (have more citizen/personal protections) and there are some it would "lose" against (more protections for corporations/big brother).

Take a liberal state like California or New York and the "surpass" count would be much higher (as in this case, this specific example "surpassing" Germany), especially in regards to labor and tenant protections. Take a state like Mississippi and there are very few EU nations it would "surpass". The counter being to the OP's assumption that the EU, in general, is "more liberal than the US"; ergo it's crazy that there's a state that's actually more protective.

Labor laws in Texas have no effect on the 12% of the population that lives in California. So it's disingenuous to compare these laws, something the Federal government specifically doesn't have much say over (due to the enumerated powers clause of the US' limited Federation), to a random nation. The only proper methodology is to compare the scope of where those laws are set. In this specific example, those contexts are: the State level, in the US; a mixture of Bundesrat and Bundesland legislation in Germany.

I never even mentioned the EU assembly or EU laws. It would seem you're creating a straw man to "win" an internet argument or reinforce your own worldview.

Re: Massive Southwest Airlines disruption leaves customers stranded

#110

Earlier quoted context omitted.

There was no doubt to the literality of your statement. I was simply highlighting your misplaced assumptions and how they can be addressed/corrected in the future.

There was no misplaced assumption.

> I just had never heard of a specific law regarding employee protection that actually was better for employees; ergo I assumed there wasn't, leading to my surprise at hearing otherwise.

Here is an expanded version of your quote that highlights the assumption.

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