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Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

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Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#361

Earlier quoted context omitted.

> Maybe there is an actual shortage. Then any single hotel can solve the shortage by paying more, but hotels in general can't. Sure they can - by drawing workers from other, non-hotel sectors; and other locations. You think all those people delivering for uber eats and making 1-hour amazon deliveries couldn't learn to make a bed? And if your hotel's in the expensive city centre and your workers have to travel from th…

Those people driving for those gig apps often value the flexibility of not having a set schedule. I don't think that style of work is very compatible with hotel housekeeping.

Some do, some don't. On the margin, higher pay incentivizes people to compromise their preferences.

As a silly example, imagine if all hotels started paying $200 an hour to their cleaning staff. I think we can probably all agree that they would be flooded with workers and have no shortage at all.

Given that there is a shortage now, we can infer that there's a pay point between the current prevailing wages and $200/hr that would cause enough people to want to work in hotels to solve the staffing issues regardless of people's preferences.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#362
post #266

Earlier quoted context omitted.

Pre 9/11 to now for air travel is the difference between day and night. It's not even close. This pretend, fake security we have today imposes so many burdens and costs on people who wish to travel. The least suspicious would easily think that the changes were meant to federalize a big portion of many people's lives.

Plus they’re not banning mobile phones or computers, and the best way to get something on fire is to shortcut a Li-ion battery - how much energy does a macbook contain.

How many laptops or phones have exploded on planes?

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#364

Again, it’s not a staffing shortage, it’s an entire population fleeing an industry due to a pay shortage

Fleeing to where? Are other industries paying better? Except for niches like tech, wages are stagnant across the board.

Amazon warehouses, mostly. It’s also a worker treatment shortage. They leave for somewhere with equally low wages but less nonsense to put up with.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#365

Again, it’s not a staffing shortage, it’s an entire population fleeing an industry due to a pay shortage

Yep.

How many customers of the hospitality industry prioritize either cleaning staff pay, or how perfectly the room was cleaned, when they are looking at their options for a hotel and deciding who'll get their money?

Reasonable Assumption: Hotel management knows the answer, and makes their decisions accordingly.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#366

Again, it’s not a staffing shortage, it’s an entire population fleeing an industry due to a pay shortage

Exactly. What's disappointing is that they quote this hotel owner saying the old "nobody wants to work" trope when it's 100% false. They even bring up a conflicting quote a few paragraphs later, but I really doubt when she said that the person interviewing her said "no, you're wrong, and here's why." And it's not immediately and forcefully disproven in the article. It's not a difference of opinion, it's just wrong. It's disappointing it was even printed, honestly.

But this family will go on continuing to pay poverty-level wages for a brutal and thankless job convinced that other people are just lazy.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#367
I have a cousin who... lots of reasons... but life hasn't gone her way.

She had a kid way too early with the wrong guy. She never had much of an education.

Her main job has been working at hotels as a cleaner, and makes something like $8 / hour.

The work was "on demand" -- the hotels wouldn't even give her regular hours. If they didn't have people staying, they wouldn't call her to show up. But, for $8 / hour, they expected her to be on-call -- even though she only got paid if they called.

It was just so cringe-worthy hearing her talk about what was expected of her to make $8 / hour.

She was only allowed like 15 minutes per room. She was never to talk to guests in the halls, unless they spoke to her first. She was told, "Never make eye contact with guests." One supervisor told her, "Better to just shrug and pretend like you don't speak English if a guest talks to you." My cousin has blonde hair and blue eyes.

The cleaners all got cut loose the moment the pandemic hit. No severance pay or Covid bonuses -- pissed me off knowing these companies were claiming pandemic hardships, and getting bailed out, but not passing assistance on to the employees most in need.

My family had to come together to help my cousin during that time -- and that's what family is for, but her employer sure wasn't there for her the way my employer was there for me.

She's never one to complain, or ask for help, but I know from how excited she got when I gave her a handful of $5-50 gift cards that she's never gotten more than $20 as a Christmas bonus.

The highlight of the job for her was when someone would leave a tip, forget something trivial in the room (a phone charging cable or something they wouldn't call lost and found over), or throw something out and she'd get to keep something she found in the trash. But she said they weren't allowed to keep anything from the rooms any more, even if it had been put in the trash. And they were supposed to report if someone left cash in the room, even if it was clearly a $5 tip. Pretty shitty.

Oh, and the kicker... she worked a lot, she was always on call for a few of the different hotels in her area. But if she made "too much" money she would lose her food stamps. There was an "un-sweet" spot, where if she worked too much it would cost her.

Anyway, I don't know what the moral of the story was. It all seemed shitty. Probably best to have robots do more of it.

I spent 7 years in my 20s and early 30s basically living in hotels for work. I have a "lifetime" status with one prominent chain.

I didn't put a lot of thought into the lives of the people who worked these jobs back then. But I probably should have. Anything that seems to good to be true, probably is. Pretty much any time someone walks away feeling, "What good service!" I'm sure there's an army of people being exploited.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#368

Again, it’s not a staffing shortage, it’s an entire population fleeing an industry due to a pay shortage

Fleeing to where? Are other industries paying better? Except for niches like tech, wages are stagnant across the board.

Housekeeping/cleaning is pretty low wage regardless, and the pandemic gave a lot of people an opportunity to get new skills. Not saying they went into tech but almost any industry pays better.

A lot probably also went into industry that pay comparatively the same but offer more flexibility in scheduling.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#369

Earlier quoted context omitted.

> But how is it better to sit at home making $0 than working and having an income? I had that very discussion with a co-worker leaving. They told me working wasn't worth their time, and they'd better care for their home, family, themselves etc. instead. And it wasn't that they were rich or their partner had a high paying job, more that the cost of daycare, private teacher, eating outside every day, work related stuff…

Ok, but this is still missing a very important element - where the hell are they getting finances to live? The point OP is making us these people probably need ~$2000 a month to live at an absolute minimum. No luxury, no gadgets, just getting by. How does one decide “working isn’t worth it” but still magically has these funds?

They budget for the whole family, with one “bread winner” remaining.

I’d still expect them to get back to a stable job after their kid grow, but as it was a year or two ago, they just weren’t pulling their weight in the balance.

> ~$2000 a month to live at an absolute minimum. No luxury, no gadgets, just getting by.

Assuming 2000 is what you need as a standard working person, you need less than that in average when you’re in a couple, and the calculus is yet different with kids. When one of the adults stops working, a lot costs shift and it balances out. Gov aids, taxes and other benefits also change depending on your situation.

Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages

#370
post #233

Earlier quoted context omitted.

This is really the heart of the issue with all these new "disruptive" industries. They're cheaper because they avoid a lot of the regulation, but all that regulation exists for a reason. Whether you're replacing taxis with Uber or hotels with airbnb, you're saving money by allowing room for all the problems that made the regulation necessary in the first place.

There’s always a trade off between “cost” and everything else. If you’re wealthy enough they cost doesn’t really matter to you, regulation is fine because it leads to higher quality experiences in general. But if you’re not as wealthy, saving money might be more valuable to you than having a room cleaned daily, or having a really nice tv, or a great mattress, etc. Regulation involves a group of people picking one poi…

There are many different levels of hotel rooms. But, as with many things, service worker labor has gotten more expensive relative to other things (Baumol cost disease basically). So it makes sense for hotels and other industries to automate or simply eliminate things like daily room cleanings that most customers don't actually value a lot.
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