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Ask HN: What Happened to Pinboard (Dec '22 edition)?

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Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#101

Post by tedunangst »

tptacek wrote: post #98
shubhamjain wrote: post #6

It's hard for me to fathom why people continue to pay for a service, whose founder time and time again shown that providing a good service is least of his priority. It took me four emails and two DMs just for him to acknowledge that there was a problem back in 2019. I understand virtue of simplicity, but how much can it hurt to just make the site responsive or just fix the fucking bookmarklet so it doesn't take multi…

I'm happy to keep paying for it, since it does exactly what I need, and I knew going in that I wasn't paying for a customer support team to genuflect every time I had a question or concern. If it's not working at all for you, don't pay for it. What's baffling to me is how this manages to generate a whole thread of drama twice a year. It's a bookmarking service.

Apparently a bunch of people used pinboard to bookmark the reorder form for their lifesaving medication, and now the site is down, and they're going to die. Or something equally dreadful, based on the reports of all the serious harm he's causing.

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#102

Post by toomanyrichies »

Tomte wrote: post #75
benrapscallion wrote: post #67

Earlier quoted context omitted.

As predicted, he responded with his usual snark implying what recourse do you (the customer) have? And last time I mentioned the website being in shambles, he contested that claim. He is not traveling in a place without internet: he reads every comment that is posted about him or pinboard here.

> what recourse do you (the customer) have? Credit card chargeback. If you were prudent enough to pay by credit card. That did the trick for me. After I proved to my bank's satisfaction the fraudulent behavior (what was promised on his web site: screen shot, refund offer on his web site: screen shot, several emails without reply: attachment, HN and Reddit threads: screenshot) and after my bank sent me a message that…

This is the solution. Too many chargebacks and his business will be classified as high-risk by credit card processing companies, and his ability to do business could be jeopardized.[1]

If other, lesser measures have failed to make him treat his customers with respect, affecting his livelihood might do the trick.

1. https://www.firstcardpayments.com/what-happens-to-your-busin...

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#104

Post by dareiff »

Maybe it’s impossible to say "I don’t care about this anymore and you should find something else" for a few different reasons: the recurring subs would dry up; he doesn’t want to admit it. OR: he’s been working on pinboard v2 for a couple years and wants to drive people WILD with a sudden drop.

I was an early adopter, though, and I bought in because I perceived the whole point to be "you can have a sustainable, better product than something that gets gobbled up by a megacorp."

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#105

Post by eitland »

syncbehind wrote: post #96
eitland wrote: post #89

Earlier quoted context omitted.

Signed up for raindrop now. Wondering what happens if the solo dev gets ill, but as long as I backup it has to be better than pinboard has become.

How is that different from pinboard's dev getting ill? Both are single-dev projects

Pinboards dev already has some kind of problem, whatever it is.

Raindrops dev doesn't, as far as I can see.

Also raindrop look nicer and hasn't scammed anyone that I am aware of.

Basically one is approximately 100% chance of not getting what I am paying for and the other one is an unknown percentage.

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#106

Post by Veen »

tptacek wrote: post #98
shubhamjain wrote: post #6

It's hard for me to fathom why people continue to pay for a service, whose founder time and time again shown that providing a good service is least of his priority. It took me four emails and two DMs just for him to acknowledge that there was a problem back in 2019. I understand virtue of simplicity, but how much can it hurt to just make the site responsive or just fix the fucking bookmarklet so it doesn't take multi…

I'm happy to keep paying for it, since it does exactly what I need, and I knew going in that I wasn't paying for a customer support team to genuflect every time I had a question or concern. If it's not working at all for you, don't pay for it. What's baffling to me is how this manages to generate a whole thread of drama twice a year. It's a bookmarking service.

It’s not just a bookmarking service. It’s also an archiving service. People are annoyed that the archiving part doesn’t work reliably.

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#108

Post by tptacek »

Veen wrote: post #106
tptacek wrote: post #98

Earlier quoted context omitted.

I'm happy to keep paying for it, since it does exactly what I need, and I knew going in that I wasn't paying for a customer support team to genuflect every time I had a question or concern. If it's not working at all for you, don't pay for it. What's baffling to me is how this manages to generate a whole thread of drama twice a year. It's a bookmarking service.

It’s not just a bookmarking service. It’s also an archiving service. People are annoyed that the archiving part doesn’t work reliably.

"It's an archiving service" doesn't make this drama any more interesting, and, again, it's weird that it keeps happening here. Just stop paying for it if it isn't working for you, and stop trying to use HN to take people own a peg.

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#109

Post by rsto »

tptacek wrote: post #108
Veen wrote: post #106

Earlier quoted context omitted.

It’s not just a bookmarking service. It’s also an archiving service. People are annoyed that the archiving part doesn’t work reliably.

"It's an archiving service" doesn't make this drama any more interesting, and, again, it's weird that it keeps happening here. Just stop paying for it if it isn't working for you, and stop trying to use HN to take people own a peg.

I paid 5 years in advance after I had zero problems with pinboard for a couple of years. When archiving started to detoriate I contacted support and got ignored. Now I try to take my archive with me and again: it does not work and I get no reply. Maciej has for years marketed pinboard as the sane, stable alternative to VC-money chasing competitors and now for quite some time the service now does not deliver to promise. What you call "drama" most likely are frustrated users who believed in his story.

Re: Ask HN: What Happened to Pinboard (Dec '22 edition)?

#110

Post by AlanYx »

syncbehind wrote: post #95
4ad wrote: post #94

Earlier quoted context omitted.

Because there's no alternative service to choose from.

How do you figure? Raindrop.io is aggressively priced for all that it provides (I have switched from pinboard to this, and it is a near 1:1 replacement). In fact, it provides features such as highlighting / annotation that Pinboard.in will never implement. Wallabag, Linkding, and Archivebox are three selfhosted options that come to mind, that serve similar purposes.

Highlighting is the killer feature in Raindrop for me -- it's such a quick way to help me remember why I bookmarked something.
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