11–20 of 23 posts
We used TD Bank, based on my earlier personal banking relationship with Commerce Bank, but boy was that a mistake. Fees out the wazoo, bureaucratic service, and a creeping indifference to all but their biggest customers. They've been skating on the old Commerce Bank reputation for some time now.
M&T is much smaller, but they've been willing to bend over backwards for us, and treat me like a major customer, even when our balances are low.
Bank of America. Sure they are huge, evil and have horrible telephone service, but their web interface/bill pay is pretty decent.
BoA sucks so bad that LaSalle Bank was awesome in comparison. if there were one US bank i could make collapse it would be BoA: it has awful customer service, crappy online interface and is run like a giant turd.
nothing quite like waiting 45 minutes to make a fucking wire transfer at a branch. employees turn over at their chicago branches more often than any other bank i've ever been to.
the responders here must be mainly west coasters based on the Wells Fargo vote count :)
PNC - they were the only ones to listen to me (a small startup) and give me a chance. Their online tools could be better but I'm fairly happy with them.
every single form she presented to us that was needed to close out the account had errors in it to the point it was funny: she mismatched names and SSNs, printed stuff on incorrect lines, etc. took an hour to escape
A local credit union!
They have a pretty okay automatic bill pay thing; but mostly I'm still there because wellsfargo was nearby, it is still nearby; when I have a problem I can walk in and it gets solved fairly quickly, and twenty dollars here and there isn't worth the pain of dealing with moving banks to another bank that is probably just as bad.
Really, I don't mind paying a couple bucks a month for a banking service; most of my equity is in servers; I don't keep a whole lot in cash, and heck, interest rates right now are super low, so yeah, I'm okay paying a few bucks for the service. I'm kinda irritated by how they advertise the service as free, then make you put effort into going through hoops to keep it free. It seems deceptive.
- They answer right away, (rarely on hold) and on several occasions they've - Every six months when we ask to have our credit limit increased they do it