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Tell HN: Doing a chargeback against Google will get your account banned

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Re: Tell HN: Doing a chargeback against Google will get your account banned

#211

Post by Retric »

foobazgt wrote: post #197
glitchc wrote: post #72

Earlier quoted context omitted.

> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed. No it is entirely reasonable. Even with a d…

I think that's a sore underestimation of the support costs Google would have to cover. It looks like support costs average around $4/call. ( https://www.google.com/search?q=how+much+does+the+average+su... ). Google has approximately 4 billion users ( https://www.google.com/search?q=how+many+users+does+Google+h... ). So, if you allowed for one single support call per user per year, Google would be footing $16B annuall…

That’s at 98 cents per minute, I suspect at google’s scale they would have massive cost savings.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#212

Post by singleshot_ »

logicalmonster wrote: post #91
McDyver wrote: post #74

Earlier quoted context omitted.

> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed. That would be the fair consequence of wanti…

I said that because of my life experience. I run some small businesses in some quasi-technical fields. We've gotten phone calls asking for help with fixing peoples' Yahoo mail accounts, asking for returns to stores that were completely different than ours, trying to get refunds on products we don't even sell, and many other nonsensical and time-wasting calls from confused people. If we, at our extremely small scale,…

Maybe they could sell the space at the beginning of each call and run an ad there?

Re: Tell HN: Doing a chargeback against Google will get your account banned

#214

Post by mattdesl »

BoiledCabbage wrote: post #177
deweller wrote: post #138

Earlier quoted context omitted.

This is a use case that public blockchains could solve for us. Having a decentralized proof of digital rights ownership on a public blockchain could separate the content provider (Amazon / Google / EA) from the actual media they provide by storing it on IPFS or some other decentralized file store. There would need to be a lot of work done to make this happen and big companies would have to get on board. It doesn't se…

So time to play the same old game: does block chain provide any value here that a separate centralized DB doesn't? Let's see, can't you solve the exact same problem by simply having a centralized organization have a database of digital content ownership? Essentially a title record DB? Seems like it. And how does your blockchain solution solve the problem of someone is hacking the game and needs to be banned? Can the…

A centralized organization like EA, you mean? That is what parent is pointing out: you don’t own the assets under license.

If you want to see an example of decentralization in the context of a game, look at Dark Forest.

https://www.designboom.com/technology/dark-forest-one-of-a-k...

Re: Tell HN: Doing a chargeback against Google will get your account banned

#215

Post by jehb »

kevin_thibedeau wrote: post #206
patmcc wrote: post #200

Earlier quoted context omitted.

It's totally ridiculous. Imagine Walmart tried to do the same thing with physical goods; say any shoplifter Walmart catches immediately gets all their Walmart purchases taken back. We'd never allow it. Even if they were conflicted of theft, we wouldn't say "oh, sure, Walmart can come in and take your desk". Why have we allowed it with digital goods?

Walmart does do this with physical goods. They treat customers like criminals when they're exiting the store with their paid for property and expect to be able to inspect your belongings.

I highly encourage anyone who feels comfortable enough to not participate in this ruse. When I get asked to please see my receipt, I say "no thank you" and keep walking. I understand it comes from a place of privilege to feel safe in doing that, and I would never want someone who doesn't feel safe to do it, but we've got to put a stop to this idea that a business has any right to "inspect" your goods after a legitimate transaction is completed.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#216

Post by 0x457 »

Kranar wrote: post #46
toomanyrichies wrote: post #18

Earlier quoted context omitted.

Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.

My experience with those generated CC numbers has been poor. A lot of sites somehow recognize them and reject them.

First digits of the credit card tells you what card it is and who is the issuer. Detecting privacy.com is just a matter of knowing their ranges.

They also themselves will prevent you from using those cards to break ToS if they can detect it (i.e. multiple sign-ups for known service).

Re: Tell HN: Doing a chargeback against Google will get your account banned

#217

Post by selecsosi »

kevin_thibedeau wrote: post #206
patmcc wrote: post #200

Earlier quoted context omitted.

It's totally ridiculous. Imagine Walmart tried to do the same thing with physical goods; say any shoplifter Walmart catches immediately gets all their Walmart purchases taken back. We'd never allow it. Even if they were conflicted of theft, we wouldn't say "oh, sure, Walmart can come in and take your desk". Why have we allowed it with digital goods?

Walmart does do this with physical goods. They treat customers like criminals when they're exiting the store with their paid for property and expect to be able to inspect your belongings.

The comment here is addressing that, in this scenario, Wallmart would be able to come to your home and "claw back" physical goods like a table or couch that was paid for legitimately IN THE PAST due to THE LATER theft.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#218

Post by dang »

This title is breaking the HN guideline about titles: "Please use the original title, unless it is misleading or linkbait; don't editorialize." - https://news.ycombinator.com/newsguidelines.html

In fact it is doing all three things we ask people not to do: it's editorialized, it's linkbait (sensational/indignant), and it's arguably misleading because it's making a general claim while the linked article is the narration of (one side of) one example—and note that its title never claims to be otherwise. When a HN title is more linkbait, more misleading, and more editorialized than the corresponding title on Reddit, that's probably a bad sign.

More generally, I don't think a $BigCo horror story on Reddit is likely to be much of a basis for a substantive HN discussion. There just isn't enough information—all it will do is evoke people's pre-existing opinions and judgments (not to mention indignation). The comments will be generic and repetitive of previous discussions in the same bucket. This is mostly what we're trying to avoid on HN.

https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...

https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...

Re: Tell HN: Doing a chargeback against Google will get your account banned

#219

Post by nhod »

This also happens with Amazon, FWIW. We were doing a reconciliation on our credit card statements and saw some charges from Amazon that didn't correspond to anything in our order history, for like $30 or so. (Amazon charges as it ships, so in large orders where not all items ship together you can be charged random amounts). We ended up charging them back.

Amazon nuked my account. I've been an Amazon customer since the beginning, almost 30 years, and have spent hundreds of thousands of dollars with them. For this $30 chargeback, they yanked back all of my Kindle books, Amazon Prime movie purchases, etc.

I got shifted from the normally incredibly helpful and friendly Amazon Customer Support to one hosted in the Upside-Down and manned by an army of demogorgons. They were essentially debt collectors, and had the attitude to match. Zero understanding or empathy. Incredibly aggressive, unpleasant, and unhelpful. I ended up reversing the chargeback, which of course took two weeks, and it worked itself out in the end.

But wow, customer LTV the size of mine could have been blown up for such a small thing. Seems like someone isn't doing the math inside Amazon.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#220

Post by thatwasunusual »

> Bought two phones by accident, returned one of them, package was lost and a representative told me to do a chargeback if I wanted my money back. Did that, Google account got banned.

I don't believe|understand this.

Why would Google ban someone's account just because of this? A Google account is a personal thing, and this is about logistics.

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