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I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
The issue is Google told them to issue a chargeback to get his money back. That was Google's representative saying this.
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Yeah there is no excuse for Google not to make an exception to the policy when Google told the poster to do the chargeback.
I think the chargeback here was a personal "go f yourself" move from the supervisor to a "troublesome" client, not Google.
But it’s different when it’s a company that provides your email, your browser, your phone, your entertainment, your car interface, your telecom, your operating systems, your office productivity suite, your online storage solution, and your method of communicating with your friends and family.
I’m not going to blame the victim, but encourage future victims to stop using Google products whenever possible.
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
I actively avoid getting involved in any business relationship with Google because of the mountain of evidence that it’s a bad idea. No Google suite. No Google cloud. No hardware.
Google is an advertising company. They make their money from advertising and the rest of the revenue is a pittance to them, so they have no incentive to provide any support or empathy.
Avoid doing non-advertising business with Google at all costs.
Earlier quoted context omitted.
Yeah there is no excuse for Google not to make an exception to the policy when Google told the poster to do the chargeback.
This is the inevitable result of automation. There is no negotiating with a piece of code.
Earlier quoted context omitted.
> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed. That would be the fair consequence of wanti…
I said that because of my life experience. I run some small businesses in some quasi-technical fields. We've gotten phone calls asking for help with fixing peoples' Yahoo mail accounts, asking for returns to stores that were completely different than ours, trying to get refunds on products we don't even sell, and many other nonsensical and time-wasting calls from confused people. If we, at our extremely small scale,…
People are how they are and will always find the path of least resistance to get their problems solved.
That doesn't exclude them or anyone from providing support to the services they offer, and that people pay for (one way or the other)
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
> o me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. I don't get this, I engage human Google support for paid Google products at least a few times a month. It's not great, but definitely on par with other tech giants. Are you expecting human support for ... free services ?
That's an interesting coincidence. I have been pondering whether to do a chargeback on a food order that Deliveroo failed to deliver. The support refused to refund until I told them I would do a chargeback. I was wondering what the consequences of doing the chargeback would be, but if even the threat of performing one changes their stance on a refund I guess it can't be that bad.
Earlier quoted context omitted.
Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.
I was told by experienced web developer to do exactly this: every time I need something for Google I must create new address and new identity. If something goes wrong only project related identity gets destroyed and I can access other accounts.