71–80 of 288 posts
Every service does this. If you chargeback usually you will get banned. You should always get a refund by talking to support. Chargebacks cost the company extra fees and can lead to problems if they get too many.
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
No it is entirely reasonable. Even with a decline this quarter, Alphabet is sitting on ~$116 Billion cash on hand. Spending $1B on customer service would be trivial.
They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service.
Earlier quoted context omitted.
Which cannot be automated, AFAICT. I'm syncing pictures of 4 GooglePhoto accounts twice a week each on a machine at home. Fire and forget. But yeah, Google takeout can be done once a month if you have time to spare for that task.
rclone's documentation warns you that you can't actually get the original resolution photos back out via the Photos API. Better than nothing, obviously, but...
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
That would be the fair consequence of wanting to dominate the whole internet, no?
If any company providing a product would refuse to have a human that is reachable, they would never get to a dominating position.
And IMHO, google should be forced to provide that human service given its dimension, or scale down until it does.
Earlier quoted context omitted.
It's normal if you're a store someone can go elsewhere to do business. It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to. The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.
How is google a monopoly? I get by just fine without it.
In my university, professors and old T.A. have a mix of gmail, hotmail and yahoo, let's say 1/3, 1/3 and 1/3. But students have almost 100% emails from gmail.
I't not a monopoly, but it's getting very close.
Good, and as expected. This is completely normal for companies to do this and there is a 99% chance that doing a chargeback will get your account immediately terminated. You cannot have it both ways with chargebacks and keeping your account as I have said before [0] as it is rife with abuse and friendly fraud and the merchant reserves the right to suspend, terminate and ban your account if you do so as per their ToS.…
Okay but if you contact Google support and they say “initiate a chargeback” and you do so, should you get banned?
I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
The plumber has a wife answering the phone who can be reasoned with and who can reason with you and you can arrive at some compromise or understanding or other deal before getting to a chargeback. And that's just for a noncritical service. What compromise or understanding does google offer? For their service which they have actively made as critical as possible?
This sob story about how bad chargebacks are falls flat.
A more-measured approach would be to just disable your ability to purchase/engage with purchased services/products. Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem". On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you ha…
Normally I would agree, but a representative from google told OP to do a chargeback!
Earlier quoted context omitted.
It's normal if you're a store someone can go elsewhere to do business. It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to. The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.
How is google a monopoly? I get by just fine without it.
(Having said that, I more-or-less never log into my google account, and also don't intentionally use any of their services.)
Many people (including me) raised this issue internally at Google more than a decade ago now during the Google+ era. Vic Gundotra decided that not using your "real name" was a bannable offense despite the many legitimate concerns people brought up [1]. This was of course an automatic process and there were (completely predictably) false positives. This would kill your entire Google account, Gmail included. I was one…
Google pretty much forces you to do so.