Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Tell HN: Doing a chargeback against Google will get your account banned

old.reddit.com

Post reply on HN
Print view View original

51–60 of 288 posts

Re: Tell HN: Doing a chargeback against Google will get your account banned

#51

Post by throw6383878 »

toomanyrichies wrote: post #18
Brystephor wrote: post #8

I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.

Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.

I can get unique CC number for every transaction. Normal service from my bank.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#52

Post by coddle-hark »

cletus wrote: post #17

Many people (including me) raised this issue internally at Google more than a decade ago now during the Google+ era. Vic Gundotra decided that not using your "real name" was a bannable offense despite the many legitimate concerns people brought up [1]. This was of course an automatic process and there were (completely predictably) false positives. This would kill your entire Google account, Gmail included. I was one…

Or just don’t use gmail. Email is way too important to me (and most people) to risk losing because an automated system thought I broke the TOS of an unrelated Google product. Even if you keep separate accounts, there’s nothing to stop them correlating those accounts and banning you anyway.

Don’t use gmail as your primary email provider.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#54

Post by dangrossman »

adastra22 wrote: post #38
ocdtrekkie wrote: post #19

Earlier quoted context omitted.

It's normal if you're a store someone can go elsewhere to do business. It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to. The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.

How is google a monopoly? I get by just fine without it.

You might be fine now, but what if you want to open a physical store/restaurant/etc next year? If you're banned from Google, you'd have no control over your business profile on Google, can't respond to reviews, can't update your store hours and other details, can't advertise on maps, etc.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#56

Post by logicalmonster »

To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues.

Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed.

The solution is to figure out some payment level for support that dissuades casual abuse of customer service, but is still reasonable for people to use in an emergency to save their business or communication accounts.

I'm convinced that at least some people have lost jobs and companies, had their lives ruined, or even committed suicide over being completely unable to salvage everything they've worked for all of their lives. This should be horrifying to every Google employee.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#57

Post by brutus1213 »

throw6383878 wrote: post #51
toomanyrichies wrote: post #18

Earlier quoted context omitted.

Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.

I can get unique CC number for every transaction. Normal service from my bank.

What country? What bank???

Re: Tell HN: Doing a chargeback against Google will get your account banned

#58

Post by charcircuit »

theturtletalks wrote: post #11
Brystephor wrote: post #8

I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.

Yes, this is true. I never knew doing a chargeback against the Google Store would get your email account banned. Google can do what it wants, I just wanted to let people know so they think twice before doing a chargeback against Google.

Your Google Store account IS the some account as your email account.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#59

Post by CogitoCogito »

mbauman wrote: post #33
Brystephor wrote: post #8

I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.

That's not really the problem. The problem is that *customer support* suggested to do so.

Yeah there is no excuse for Google not to make an exception to the policy when Google told the poster to do the chargeback.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#60

Post by smolder »

idontpost wrote: post #12
bcrosby95 wrote: post #9

Earlier quoted context omitted.

Especially ejecting someone from e.g. their email if the payment isn't email related.

It's ripe for anti-trust action.

Unfortunately, the political climate of the US is not ripe for anti-trust action, at least not with any teeth.
Post reply on HN