Certainly makes me want to look for ways to get away from Google.
Tell HN: Doing a chargeback against Google will get your account banned
31–40 of 288 posts
Re: Tell HN: Doing a chargeback against Google will get your account banned
#32I thought all companies are doing that by default?
I haven't heard that. I can see two perspectives: 1. If a chargeback is issued, that means the company messed up massively and they should investigate, not ban the user 2. Some people fraudulently issue chargebacks and we assume our support would solve all legitimate issues, therefore it's a ban. Probably the answer is to use risk signals about users to inform an investigation.
in this case google support recomended the writer issue a chargeback when their policy was to ban all accounts who issue chargebacks
yeah i'm going avoid buying anything directly from google
Re: Tell HN: Doing a chargeback against Google will get your account banned
#33I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
That's not really the problem. The problem is that *customer support* suggested to do so.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#34A more-measured approach would be to just disable your ability to purchase/engage with purchased services/products. Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem". On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you ha…
Agreed. This is rather shitty thing for them to do, since most people don't use Google for ecommerce, but for just about everything else.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#35Before this happens to you too: rclone[0] can be used to sync (or pull) data from Google's services to a local machine. It's pretty slow, but it "just works"^TM [0] https://rclone.org , https://rclone.org/drive/ , https://rclone.org/googlephotos/
Google takeout is a much much better option.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#36TIL never to buy physical products directly from Google!
Or for that matter to never use Google Pay, even if the c/c charge isn't run by them. You could go from "credit card buyer protection" to Google Doomsday with a single disputed charge.
I wonder how they handle "bank reversals", where a report of a stolen card (but not specifically a customer-generated chargeback) results in a reversal of the charge by the bank and issuance of a new c/c?
The difference being that a customer-generated chargeback for "goods or services not delivered" is handled differently by the bank than a "my card was stolen, reverse these charges" issue.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#37[deleted]
Re: Tell HN: Doing a chargeback against Google will get your account banned
#38I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
It's normal if you're a store someone can go elsewhere to do business. It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to. The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.
How is google a monopoly? I get by just fine without it.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#39I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.
I was told by experienced web developer to do exactly this: every time I need something for Google I must create new address and new identity. If something goes wrong only project related identity gets destroyed and I can access other accounts.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#40I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
Isn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.
There are often a variety of ways that duplicate accounts are detected, device ID, ip addresses, phone numbers, fingerprints, physical addresses, etc.
IIRC google requires a non-voip phone, so you’ll need a burner phone too if you want to go that route.