Tell HN: Doing a chargeback against Google will get your account banned
1–10 of 288 posts
Re: Tell HN: Doing a chargeback against Google will get your account banned
#2Losing my google account has to be a worst nightmare scenario. I've started disentangling slowly, starting with mail, but Google Photos is just so convenient.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#3Before this happens to you too: rclone[0] can be used to sync (or pull) data from Google's services to a local machine. It's pretty slow, but it "just works"^TM
[0] https://rclone.org, https://rclone.org/drive/, https://rclone.org/googlephotos/
Re: Tell HN: Doing a chargeback against Google will get your account banned
#4Losing my google account has to be a worst nightmare scenario. I've started disentangling slowly, starting with mail, but Google Photos is just so convenient.
I ordered a Chromecast on the Google store a couple years back and the item never came. Google wouldn’t refund or reship and I was so close to doing a chargeback, but 20 wasn’t worth the trouble. I’m so glad I didn’t. Now I know to buy Google products from elsewhere and slowly migrate away from Gmail.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#5I thought all companies are doing that by default?
Re: Tell HN: Doing a chargeback against Google will get your account banned
#6I did a chargeback against Google as they wouldn’t refund fraudulent Adsense charges. My account didn’t get banned.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#7Losing my google account has to be a worst nightmare scenario. I've started disentangling slowly, starting with mail, but Google Photos is just so convenient.
I ordered a Chromecast on the Google store a couple years back and the item never came. Google wouldn’t refund or reship and I was so close to doing a chargeback, but 20 wasn’t worth the trouble. I’m so glad I didn’t. Now I know to buy Google products from elsewhere and slowly migrate away from Gmail.
This feels like a huge gap in consumer protections. Retaliatory account bans seem like they should not be legal when a retailer fails to deliver. Of course this is all exacerbated by how large the entities in question are and how the same account may govern access to multiple services.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#8I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#9Earlier quoted context omitted.
I ordered a Chromecast on the Google store a couple years back and the item never came. Google wouldn’t refund or reship and I was so close to doing a chargeback, but 20 wasn’t worth the trouble. I’m so glad I didn’t. Now I know to buy Google products from elsewhere and slowly migrate away from Gmail.
This feels like a huge gap in consumer protections. Retaliatory account bans seem like they should not be legal when a retailer fails to deliver. Of course this is all exacerbated by how large the entities in question are and how the same account may govern access to multiple services.
Especially ejecting someone from e.g. their email if the payment isn't email related.
Re: Tell HN: Doing a chargeback against Google will get your account banned
#10I thought all companies are doing that by default?
I haven't heard that. I can see two perspectives:
1. If a chargeback is issued, that means the company messed up massively and they should investigate, not ban the user
2. Some people fraudulently issue chargebacks and we assume our support would solve all legitimate issues, therefore it's a ban.
Probably the answer is to use risk signals about users to inform an investigation.