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Avenger controller company pisses off gaming community with bad customer support

penny-arcade.com

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Re: Avenger controller company pisses off gaming community with bad customer support

#91

Post by Tloewald »

MichaelJW wrote: post #75

New update from Gabe: http://penny-arcade.com/2011/12/26/an-update1 "When these assholes threaten me or Penny Arcade I just laugh. I will personally burn everything I’ve made to the fucking ground if I think I can catch them in the flames."

"I think there is a big difference between being sorry and being sorry you got caught. I have a real problem with bullies. I spent my childhood moving from school to school and I got made fun of everyplace I landed. I feel like Paul is a bully and maybe that’s why I have no sympathy here. Someday every bully meets and even bigger bully and maybe that’s me in this case.  It’s the same thing that happened with Jack Thompson. It might not always make the most business sense and it is a policy that has caused us some legal problems, but I really don’t give a shit about that. When these assholes threaten me or Penny Arcade I just laugh. I will personally burn everything I’ve made to the fucking ground if I think I can catch them in the flames."

I think in context the quoted line is more about how Gabe feels about bullies.

Re: Avenger controller company pisses off gaming community with bad customer support

#92

Post by ryan-allen »

lparry wrote: post #71
ycomb wrote: post #60

I am not pissed off at Ocean Marketing. In fact I love the put downs in their emails. Of course it was awful customer support. But damn. Mike K of Penny Arcade tries to flex his muscle saying he runs Pax. The Ocean Marketing rep did not give a damn, and took the piss out of him too. LMAO!

I think you missed it. Mike said he ran PAX, the guy didn't recognize the name and started tying to name drop and claiming he'd get a booth if he wanted one. When the penny dropped that mike == gabe, and there's no way they'll be at PAX if he doesn't want them there, the penny drops and his tone changes

And may I add, like a complete coward in the follow up [1] to Gabe, pleads for him to make it all stop, whatever it is. I think this bloke gets what he deserves.

Thought it's mostly just another idiot on the internet, there are lots of those. The grandiose clams he made about his connections and sales are probably false. The shock value is in the fact that he _might_ be connected and powerful and is acting as such, though connected powerful people don't do such a thing (over email, at least).

[1] http://penny-arcade.com/resources/an-update1.html

Re: Avenger controller company pisses off gaming community with bad customer support

#93

Post by shabble »

morsch wrote: post #44
shearn89 wrote: post #24

I love the part where he tries to get back on Mike (Krahulik's) better side: "Did I feed into his emails a little bit too much yeah ok . But it’s one person dude for real. No disrespect intended for you , My name is good in this industry and I know a lot of people." But then goes off on one when Mike posts a slightly glib "take me off this mailing list"! I agree with FuzzyDunlop, definitely been watching waaay too mu…

His insistence on putting a space in front of punctuation marks alone makes me cringe.

I've noticed this is common amongst a number of dyslexics I've known.

Re: Avenger controller company pisses off gaming community with bad customer support

#94

Post by metachris »

dlss wrote: post #28

Sigh. This may actually be good PR :( I had never heard of this controller until this story. It looks really cool. How other many people is that true for? edit/update: this story is #2 on the vanilla reddit front page.

May be good PR for the product, but ruins the marketing company's name (at least in the long run).

Re: Avenger controller company pisses off gaming community with bad customer support

#95

Post by pmcginn »

DanBC wrote: post #39
BiosElement wrote: post #37

Earlier quoted context omitted.

As someone who works in support on a daily basis, I can vouch that being nice makes everything go a whole lot smoother.

The other tip I heard (which has worked for me) is to say something like "I need help to ask the right question, because I don't know how the process works. Here's what I want; what do I need to do to make that happen?". This is more for bureaucracy but also works for some customer service stuff.

As someone else who worked in customer service, this is very true. There is a lot of stuff we're not allowed to offer, but if you specifically ask for it we can give it to you. So please, ask questions, and be polite. No one calls customer service to say "everything I bought works perfectly and I'm happy with you and your company. Have an awesome day!"

I dealt with angry people just about every second of every day. The job has huge turnover for a reason. Please remember you're dealing with your fellow man, and even if you're angry, it's not (yet) his or her fault that you are.

Re: Avenger controller company pisses off gaming community with bad customer support

#96

Post by jonhendry »

manuscreationis wrote: post #4

At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…

The thing is, this isn't a case of a customer getting bent out of shape over some imagined flaw in the product they received, or because the product doesn't do something it never claimed to do ("this floor wax you sold me makes a terrible dessert topping! ONE STAR!"), or because the customer heard some rumor that the vendor is doing something incompatible with the customer's ideology ("Now that you serve panda meat in your cafeteria, my iPad is the worst product ever. Derp.").

You know, the usual internet complaints.

Instead, the customer made his order, was charged for the product, and then received nothing. The customer at this point is rightfully wondering if the vendor is legit, or if it's a criminal scam.

The marketer's responses are more characteristic of a criminal scam than a legit vendor, so it's not surprising that the customer gets bent out of shape. That kind of attitude is what I'd expect from a guy selling bootleg DVDs on the sidewalk, when a customer gets upset when their new DVD's case turns out to be devoid of any DVD.

Re: Avenger controller company pisses off gaming community with bad customer support

#97

Post by MichaelJW »

Tloewald wrote: post #91
MichaelJW wrote: post #75

New update from Gabe: http://penny-arcade.com/2011/12/26/an-update1 "When these assholes threaten me or Penny Arcade I just laugh. I will personally burn everything I’ve made to the fucking ground if I think I can catch them in the flames."

"I think there is a big difference between being sorry and being sorry you got caught. I have a real problem with bullies. I spent my childhood moving from school to school and I got made fun of everyplace I landed. I feel like Paul is a bully and maybe that’s why I have no sympathy here. Someday every bully meets and even bigger bully and maybe that’s me in this case. It’s the same thing that happened with Jack Thom…

Apologies, I did not mean to misrepresent him.
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