Avenger controller company pisses off gaming community with bad customer support

Post by mkr-hn » Wed, Dec 28, 2011, 12:29 AM UTC

fjarlq wrote: post #64

mkr-hn wrote: post #57

Earlier quoted context omitted.

That was the right account, but it changed. Someone registered the old name and started tweeting stuff. The website was still pulling tweets from the original account a few minutes ago. The new account for the original is https://twitter.com/#!/oceanstratagy

Ocean Stratagy ? How could either of these misspelled Twitter accounts be legit?

Post by crag » Wed, Dec 28, 2011, 2:45 AM UTC

manuscreationis wrote: post #22

donw wrote: post #13

Earlier quoted context omitted.

I'm not sure. Admittedly, I genuinely try and avoid getting into pissing contents. Nobody wins, and you both get wet. In this case, though, the guy at Ocean seems to think that he's far more important than anybody else at the table, including his customers. As a business owner, this is not only a horrible attitude to take, but very dangerous. It's exactly like being the toughest kid in the neighborhood, which is grea…

I'm not letting the PR guy or the company itself off the hook, they're completely the losers in this case. I just can't excuse either side when it devolves into 2 children kicking sand on each other. Someone needs to be the bigger man, or else you both end up looking like fools; Even if one fool is the bigger fool.

Post by bherms » Wed, Dec 28, 2011, 3:04 AM UTC

mikeash wrote: post #76

rhizome wrote: post #61

Earlier quoted context omitted.

Choosing what to examine in the course of due diligence is often a function of experience. Should someone be lambasted for making a mistake their first time?

Well yes, otherwise what incentive do they have to get it right the first time? If and when the manufacturer dumps these guys and issues a public apology for their behavior, we certainly should forgive them. But it's still justifiable to place part of the responsibility on them for what happened.

Post by groby_b » Wed, Dec 28, 2011, 3:32 AM UTC

manuscreationis wrote: post #4

At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…

Post by Tloewald » Wed, Dec 28, 2011, 6:50 AM UTC

manuscreationis wrote: post #4

At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…