You don't need live chat on your website
timharek.no
You don't need live chat on your website
1–10 of 235 posts
Re: You don't need live chat on your website
#2> Can I help you with anything?
No.
> An agent will be with you shortly!
> Hi, what can I help you with?
> Agent ended the session.
Re: You don't need live chat on your website
#3Nice rant but, like those popups that ask for your email when you show signs of leaving the site , the proof is in the pudding - do these live chats increase conversions?
Re: You don't need live chat on your website
#4Zawinski's second law states that all software with messaging/chat eventually becomes a dating app.
Re: You don't need live chat on your website
#5Re: You don't need live chat on your website
#6It could be nice to use a gpt-3 chat trained with the info from the web to have something like an ai search system.
Re: You don't need live chat on your website
#7Eh. It's good for B2B. If you're ordering technical stuff and need something specific adjusted, can be helpful to chat to someone that can connect you to a specialist quickly.
Re: You don't need live chat on your website
#8Eh, in my experience, I generally disagree. Why wait for an email response when you can get an answer then and there? Also, outside of online retail shopping, I've found live chat very useful.
Sure, get rid of the intrusive popups and chatbots which don't help. But keep the live chat. It's valuable to the customer.
Re: You don't need live chat on your website
#9Eh, in my experience, I generally disagree. Why wait for an email response when you can get an answer then and there? Also, outside of online retail shopping, I've found live chat very useful. Sure, get rid of the intrusive popups and chatbots which don't help. But keep the live chat. It's valuable to the customer.
How can I tell whether it's a human I'll be talking to or a bot? I've had enough of my time wasted that I'm no longer prepared to bother.
Re: You don't need live chat on your website
#10Nice rant but, like those popups that ask for your email when you show signs of leaving the site , the proof is in the pudding - do these live chats increase conversions?
Agree. At one of my startups we hooked a $350k ARR enterprise customer over webchat. We also received some of the best early UX feedback through webchat.
Developers are somewhat different from the general population in that we like to read documentation rather than going to a person for help. But for almost everyone else having someone to answer a question immediately is the preferred experience.