Overall it is a good provider. Performance/cost ratio is better than linode/DO/Scaleway by a huge margin. That being said, its anti-abuse is super strict. Any heavy p2p networking usually triggers their anti-ban e.g. IPFS. They have a 0 crypto policy that includes making a HTTP(s) call to any external crypto API. I find this a very weird TOS enforcement tbh. Not an issue, but a general observation is that their block ranges are more aggressively scanned by bots.
Hetzner continues its growth in the US with a new location
241–250 of 345 posts
Re: Hetzner continues its growth in the US with a new location
#242Earlier quoted context omitted.
High visibility customer support via hacker news is not a feature, it‘s a failure. And those failed communications between provider and customer are why everyone is frustrated with the big corpos (google, cloudflare, stripe, etc.) which Hetzner is apparently bound to become.
Isn't it great that they recognize this failure and are attempting to fix it?
It's not the first time I read a feedback about unprofessional customer support from Hetzner. Here or on Reddit. I admit that nearly every time someone from Hetzner shows up, says it might me a language/cultural issue or something of this kind and offer direct help to look into it.
Hetzner is on my radar for a long time as an alternative to simpler deployments on AWS. It's great they are monitoring internet forums and try to be helpful, but also very frustrating to read such problems apparently still occur.
Re: Hetzner continues its growth in the US with a new location
#243They have extremely impressive prices, but I've always been hesitant to use them for anything important because they've historically been known for very aggressively shutting down your service if their automated systems detect e.g. suspicious traffic. The most recent and egregious example would be banning users who run cryptocurrency-related nodes, even if not mining, despite only mining and similar activities being…
The concern with cryptocurrency-related services is probably more around scamming and illegal business operations than mining as -- as you say -- mining should be relatively easy to detect. I'd say if you want to run gray area services like crypto, porn or gambling, you should probably ensure in advance that the provider is okay with you running your service, not just that they don't explicitly list your use case in…
A few years back, I used a hosting company that was pretty lenient with the stuff they allowed. It was used by a lot of gray area or slightly shady websites. I didn't really care about that, but they suffered frequent outages because some of the shady sites were constantly being attacked. So I switched to a different hosting company that was stricter and did not constantly suffer from outages.
Re: Hetzner continues its growth in the US with a new location
#244When I was moving my server to a new hoster Hetzner was on the top of the list, but they refused me as a customer. As it was going to host (among other things) my mail server, I could not use my primary (self-hosted) email address - because that's asking for trouble if I ever run into issues. It seems using Protonmail triggered something on their side. They asked me for a copy of my ID card, which I happily provided.…
hi there, I am very sorry that we could not approve your account. We also do not publish a list of things that may or may not make your account accidentally appear fake. So I can't confirm whether or not it was the Protonmail or something else that may have triggered a review of your account. I am very sorry for the lack of transparency on this. I understand that it is frustrating and disappointing to be rejected as…
This level of account paranoia (which is infamous at this point; it's one of the primary things mentioned every time Hetzner comes up) is one of several reasons why Hetzner is doomed to be a second-rate provider. If you have a credit card, you can get an AWS account. I've never provided any kind of ID to any American hosting provider. They wait until after you've done something bad to ban you.
Re: Hetzner continues its growth in the US with a new location
#245Earlier quoted context omitted.
Thanks so much for the detailed recommendation! We're thrilled that you're with us, that you appreciate our low prices, that you find our Cloud Console pleasant to use, and that our rescale feature helps you grow so easily! --Katie
Please do a managed Kubernetes next. I couldn't convince any of our customers to switch to Hetzner because they'd need to do "everything themselves". A managed Kubernetes instance would instantly make Hetzner an alternative for at least 75% of our customers. And honestly it's quite a cheap way to earn a bonus on your server instances. Edit: And if you do manged Kubernetes and managed Kafka Instances the number would…
For Kubernetes, maybe give kOps a try. It's quite close to managed. The Hetzner integration is quite good (I spent about 6 months getting it ready for my company). The community support is great also. It still needs autoscaling added though.
Re: Hetzner continues its growth in the US with a new location
#246We were using Hetzner in one of the companies and we had pretty good performance per price. After acquisition the parent corporate decided to switch to AWS because "procedures". Imagine the shock when my manager saw how much it would cost per month, not to mention that corporate had their own special IT department for which we also had to pay because of "procedures". Changes needed on Hetzner took less than a day, li…
Their server auction is great if you find one you like.
Much less than a day. I found new auction servers took only a few minutes to be up and running after selecting them. Same with default config new servers (no extra SSDs etc).
Re: Hetzner continues its growth in the US with a new location
#247Earlier quoted context omitted.
I'll add a +1 to managed database product. We've migrated all workloads except main application servers to Hetzner. Having a managed DB service (with backups, point-in-time recovery, etc) would have us quitting AWS in an instant.
I was considering something similar and then found this: https://gist.github.com/frozenice/fafb1565f8299a888f94d11137... (benchmarking Hetzner's cloud volumes, with unfavorable comments from people trying PG and MySQL deployments). I emphasize that I personally did not run any such tests, yet. But was wondering, since this is Hetzner thread, that maybe someone can share their experience, in particular comparing AWS's…
> I was considering something similar and then found this: https://gist.github.com/frozenice/fafb1565f8299a888f94d11137... (benchmarking Hetzner's cloud volumes, with unfavorable comments from people trying PG and MySQL deployments).
Network volumes always have lower iops than local disks. Thats expected, except when you pay a huge price.
> I emphasize that I personally did not run any such tests, yet. But was wondering, since this is Hetzner thread, that maybe someone can share their experience, in particular comparing AWS's gp2/gp3 based deployments vs Hetzner's volumes.
AWS GP3 has a baseline performance of 3000 iops, and from there on you have to pay for each iop/s. To reach the performance of hetzner volumes you have to add 20$/month. But with AWS you can get higher than the hetzner value. But the iops performance of the dedicated machine is not possible with gp3 (max. 16k, compared to hetzner 30-40k for local disks).
With io2 devices you can get higher than 16k iops, and higher than the hetzner local disk.
Re: Hetzner continues its growth in the US with a new location
#248Earlier quoted context omitted.
Thank you! You've got mail ;) Postgres (and later some exciting flavors like Neon) is actually the only database I plan to support, at least for right now -- MySQL and MongoDB are not even on the roadmap really. I might make an exception for RethinkDB since I loved it so dearly.
> I might make an exception for RethinkDB since I loved it so dearly. Don't get my hopes up... I haven't used RethinkDB in ages and have fully moved to Postgres though
You should definitely stick with Postgres -- you made the right call.
But also...
Don't know who is behind it -- a company named MostlyTyped (not sure if this has old RDB engineers in it), but warms my heart that the repo is still seeing commits and usage.
Re: Hetzner continues its growth in the US with a new location
#249Earlier quoted context omitted.
Please do a managed Kubernetes next. I couldn't convince any of our customers to switch to Hetzner because they'd need to do "everything themselves". A managed Kubernetes instance would instantly make Hetzner an alternative for at least 75% of our customers. And honestly it's quite a cheap way to earn a bonus on your server instances. Edit: And if you do manged Kubernetes and managed Kafka Instances the number would…
Managed k8s also requires stateful services like storage, database and ingress/LB which I recommended Hetzner to build like 8 years ago (community). Proof: https://forum.hetzner.com/index.php?thread/21421-docker-cont...
There are some other pieces missing.
The cluster-autoscaler implementation is quite basic. It doesn't have a way to managing multiple clusters inside the same project and no way to add custom tags. That makes it harder to track resources.
The permissions/security is quite simple. Read/write tokens with full permissions on the project is very wide. Adding S3 like service without more security would be interesting.
These are the most important ones, but I remember there were a few more nice to have feature (like server groups for scaling up an down and the ability to retrieve the userdata, image and ssh keys for a running server.
Re: Hetzner continues its growth in the US with a new location
#250When I was moving my server to a new hoster Hetzner was on the top of the list, but they refused me as a customer. As it was going to host (among other things) my mail server, I could not use my primary (self-hosted) email address - because that's asking for trouble if I ever run into issues. It seems using Protonmail triggered something on their side. They asked me for a copy of my ID card, which I happily provided.…
- "They asked me for a copy of my ID card," That's their courteous treatment. They asked me to consent to an AI scanning my face! edit: Specifically with this startup, https://www.idenfy.com/identity-verification-service/
I just tried signing up to instagram recently and they want a selfie with my name and hand in the picture. Yeah, ok there.