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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#31

Post by leoff »

holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

Something similar happened to me. A server I have was very frequently randomly restarting, and I tried everything to solve it, i.e factory reset, reinstalling my services. I contacted customer support and they offered me to take it offline and perform some tests on it that could take more than 10 hours. After I insisted a lot, they offered me a one time server replacement, which magically fixed the restarting issue.

Re: Hetzner continues its growth in the US with a new location

#32

Post by jhoelzel »

Hetzner_OL wrote: post #25
jhoelzel wrote: post #18

Go get them tiger. I want multi node, multi AZ hetzner k8s clusters ;)

Have you already checked out what is posted here? Maybe there is something there to whet your appetite. https://github.com/hetznercloud/awesome-hcloud --Katie

Yes of course and am a big fan! thank you though ;)

I already run cluster in GER and US and what has happened in the last years has been amazing, but its not all the way there just yet!

Re: Hetzner continues its growth in the US with a new location

#33

Post by dhdgrygev »

Hetzner_OL wrote: post #14
ducktective wrote: post #8

Earlier quoted context omitted.

You can't easily increase the balance of your account! I kid you not, the advocated method of paying is clearing the invoice at the end of the month.

We are, indeed, very careful about new customers and limits, but we do this not to be mean, but to prevent abuse. Preventing abuse also means improving the overall performance for all of our customers. So by being careful about limits, we are also trying to make your experience -- in the end -- a much more positive one. --Katie, Hetzner

I've seen a lot of customers frustrated with the limits and how reluctant you are to raise them, I assume because people weren't paying their invoices.

Perhaps it could be an option to let people back up their words with money up front? I.e. put $10k in the account, proves you can probably afford more than 10 servers.

Re: Hetzner continues its growth in the US with a new location

#34

Post by christophilus »

i_am_proteus wrote: post #9
andyp-kw wrote: post #4

The prices seem cheaper than Digital Ocean and AWS Lightsail. What's the catch ?

It's slightly more work, in my experience, to set up and administrate a Hetzner VPS, than to do the same with DO or AWS. Slightly. Trivially slightly. I use Hetzner and I have been nothing but happy with their product and service.

Yeah. For me, the only thing I miss when using Hetzner is the lack of a good startup script. Hetzner has something like an Ansible YML file you can use, but then if you want to reimage your machine, it doesn't give you any choice (that I've found) except to reuse the original script.

What I'd like to have is something like Linode's start scripts feature which I've always found to be very nicely implemented.

Re: Hetzner continues its growth in the US with a new location

#35

Post by Hetzner_OL »

KingOfCoders wrote: post #13

Hetzner customer for 20 (?) years. Wish they would add managed databases to their cloud.

Wow! Twenty years in this industry is a lifetime! Thanks so much for supporting us all these years! I will pass on a +1 for you to the dev team about the managed databases. --Katie

Re: Hetzner continues its growth in the US with a new location

#36

Post by ukutaht »

zelphirkalt wrote: post #15

I hope they created an offspring company with no access to the Hetzner main infrastructure. It would be very inconvenient to lose the "hosted in Germany" - a.k.a. "not accessible data for the US" - aspect in terms of GDPR.

Yes, very important to understand the corporate structure and legal implications wrt to GDPR and the Schrems II decison.

Re: Hetzner continues its growth in the US with a new location

#37

Post by config_yml »

Hetzner_OL wrote: post #20
chocolatkey wrote: post #12

Very happy about this as a long-time Hetzner dedicated and cloud customer. The only "issue" I've had with cloud is the lack of video memory due to the virtualized environment they run in, but that's a special case because I'm running a custom Windows server install due to Adobe products, which is not officially supported. I await the day they add object storage to the mix, then my (hosting) life will be complete.

Object storage is, indeed, very high up on the list of hoped-for items on our customer wish list for cloud products. I can add a +1 to that for you and send it onto the dev team. As always, we don't announce roadmaps of upcoming features and when they will be ready. We prefer to announce things when they go live -- just like today! --Katie

I wouldn't hold your breath for this. I think Hetzner wants to stick to compute offerings, they don't have the manpower to run managed services like object storage or databases.

Re: Hetzner continues its growth in the US with a new location

#39

Post by Kiro »

holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

And why are you so sure it's not on your end?

Re: Hetzner continues its growth in the US with a new location

#40

Post by shafyy »

q-base wrote: post #30
zelphirkalt wrote: post #15

I hope they created an offspring company with no access to the Hetzner main infrastructure. It would be very inconvenient to lose the "hosted in Germany" - a.k.a. "not accessible data for the US" - aspect in terms of GDPR.

To the best of my knowledge, this is already too late. I remember reading through their FAQ and seeing that hence they now have a US-based owner, they are then within reach of US 3-letter agencies.

I can't find any info that they are owned by a US company. Can you link to a source?
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