Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Hetzner continues its growth in the US with a new location

hetzner.com

Post reply on HN
Print view View original

21–30 of 345 posts

Re: Hetzner continues its growth in the US with a new location

#21

Post by berkes »

andyp-kw wrote: post #4

The prices seem cheaper than Digital Ocean and AWS Lightsail. What's the catch ?

In my experience there's no real "catch". Just trade-offs.

Hetzner offers "managed bare metal", for extremely competitive prices. But, in my experience, exactly what I'd expects: "pay peanuts, get peanuts". I love, and chose them for some proof of concepts, early phase and hobby projects. But would not choose them for anything that requires serious stability and availability.

Not because they have flakey or even unpredictable service, but because the trade-off is that "bare metal" requires more work done by me, more responsibility for me, less options for quick failover and so on.

Just like for some situations, a server in your attic is the perfect fit, yet for others a managed cloud infra is the perfect fit, hetzner has some sweet spots.

Re: Hetzner continues its growth in the US with a new location

#23

Post by holoduke »

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support team they moved some of the servers to a different host system. Apparently there was a resource issue in their virtualization layer. It fixed all the issues for a week, but then it started again. I contacted support again and received an arrogant email that the issue is related to my software and that they couldnt help me further. I was perplexed. I solved the issue by creating servers in a different zone. Exact copies of the so called faulty ones. The whole stack is now running without issues for about 2 months. But still i am a bit worried.

Re: Hetzner continues its growth in the US with a new location

#24

Post by ducktective »

Hetzner_OL wrote: post #14
ducktective wrote: post #8

Earlier quoted context omitted.

You can't easily increase the balance of your account! I kid you not, the advocated method of paying is clearing the invoice at the end of the month.

We are, indeed, very careful about new customers and limits, but we do this not to be mean, but to prevent abuse. Preventing abuse also means improving the overall performance for all of our customers. So by being careful about limits, we are also trying to make your experience -- in the end -- a much more positive one. --Katie, Hetzner

I mean, is there a feature in the UI to charge the account by like 20$ for old customers? Last time I checked the FAQ, you can only do so by direct wire transfer of your bank not Hetzner UI.

Re: Hetzner continues its growth in the US with a new location

#25

Post by Hetzner_OL »

jhoelzel wrote: post #18

Go get them tiger. I want multi node, multi AZ hetzner k8s clusters ;)

Have you already checked out what is posted here? Maybe there is something there to whet your appetite. https://github.com/hetznercloud/awesome-hcloud --Katie

Re: Hetzner continues its growth in the US with a new location

#26

Post by dhdgrygev »

Hetzner_OL wrote: post #20
chocolatkey wrote: post #12

Very happy about this as a long-time Hetzner dedicated and cloud customer. The only "issue" I've had with cloud is the lack of video memory due to the virtualized environment they run in, but that's a special case because I'm running a custom Windows server install due to Adobe products, which is not officially supported. I await the day they add object storage to the mix, then my (hosting) life will be complete.

Object storage is, indeed, very high up on the list of hoped-for items on our customer wish list for cloud products. I can add a +1 to that for you and send it onto the dev team. As always, we don't announce roadmaps of upcoming features and when they will be ready. We prefer to announce things when they go live -- just like today! --Katie

You've been saying this for several years, and yet there is still no object storage. It's getting to the point where it seems more realistic to believe that it will never happen.

Very happy with both the cloud and dedicated servers, but it's weird how bad the communication is on the object storage thing. If it's not going to happen, why not say so?

Re: Hetzner continues its growth in the US with a new location

#27

Post by e61133e3 »

zelphirkalt wrote: post #15

I hope they created an offspring company with no access to the Hetzner main infrastructure. It would be very inconvenient to lose the "hosted in Germany" - a.k.a. "not accessible data for the US" - aspect in terms of GDPR.

Same... hope to see a response from Hetzner on this!

Re: Hetzner continues its growth in the US with a new location

#28

Post by Hetzner_OL »

@ducktective -- You asked about being able to charge your account €20 or soomething similar. Yes, this is possible with bank transfer. You can find our bank details at the bottom of every invoice. Please enter your invoice or client number as a reference to your bank transfer. You can add more than €20 if you would prefer. And then later, if you decide to close your account, we will transfer the money back to you within 14 business days. You can find the answer this this question and others here: https://docs.hetzner.com/accounts-panel/accounts/payment-faq... --Katie

Re: Hetzner continues its growth in the US with a new location

#29

Post by Hetzner_OL »

holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

Perhaps you could give me a ticket number (or the latest ticket number) about this issue, and I can ask a team member to review it for you. Or, you can send the ticket number directly to marketing@hetzner.com with a link to this page, and I can do the same thing. --Katie

Re: Hetzner continues its growth in the US with a new location

#30

Post by q-base »

zelphirkalt wrote: post #15

I hope they created an offspring company with no access to the Hetzner main infrastructure. It would be very inconvenient to lose the "hosted in Germany" - a.k.a. "not accessible data for the US" - aspect in terms of GDPR.

To the best of my knowledge, this is already too late. I remember reading through their FAQ and seeing that hence they now have a US-based owner, they are then within reach of US 3-letter agencies.
Post reply on HN