Live data from Hacker News

Software horror show: SAP Concur

blog.plover.com

151–160 of 204 posts

Re: Software horror show: SAP Concur

#151
I used to work for SAP Concur, not by choice but after Hipmunk got acquired by them.

Concur talked to us to use our autocomplete DB in their "new" UI because we had better results. We were using the population size of the location to sort bigger place first.

In the end it never went beyond that one call. I think they already had multiple team working on this, not necessary together (there was a big rewrite going full force with micro-service going on).

Re: Software horror show: SAP Concur

#153
post #94

We actually joke around the area where SAP is located (Walldorf, Germany). In surrounding cities devs joke about the fact that there are literally dozens if not hundreds of web agencies doing nothing more than mobile/tablet ready SAP user interfaces. That's their only business model. I'm not kidding you, there's an entire ecosystem around the fact that SAP UI5 is so crap that people cannot use it on their smartphones…

> I don't even know how to rationalize this anymore. Enterprise IT is like that because the buyer never uses it and often assumes anyone complaining is just whiny/lazy. A previous employer had a massive outage with an expensive ’Orrible reporting application: down for weeks, developers expecting them to repair corrupted data, etc. They paid many millions of dollars to license that app and millions more for “support”,…

Google uses it. My fiction is someone got a kickback and/or owns stock

Re: Software horror show: SAP Concur

#154

No software is perfect. Not even the one which flew Boeing 747, thats why they had 3 services coded by 3 different teams running on 3 different brand processors and the system takes the 2 matching entries as the truth. Even micro processors are not immune to long running bugs. Picking one small thing and demonising a whole team is unfair for them and the company. Sounds like much ado about nothing.

Can you post some reference to the Boeing software system that you are mentioning - thanks!

Is there some open source software system that does similar things?

Re: Software horror show: SAP Concur

#155
We can't have nice things if it requires a little extra, compared to absolute horror all the way down, that's free somehow.

I'm the one who raises flags that are neatly placed in the furthest down regions of backlogs nice to have sections.

Re: Software horror show: SAP Concur

#156
post #87

Earlier quoted context omitted.

I thought SAP was extremely expensive.

That’s for the golf course. Same as IBM: The business model is they mostly sell golf courses, and software is a side-effect so they have to save on that.

Are you just making stuff up?

Re: Software horror show: SAP Concur

#157

Earlier quoted context omitted.

That’s for the golf course. Same as IBM: The business model is they mostly sell golf courses, and software is a side-effect so they have to save on that.

Are you just making stuff up?

I was sysadmin for IBM software in a 50k-people company, there is no way they paid 12m$ for ClearQuest, ClearCase or RequisitePro when Git and Jira were already out. They clearly played golf to win this market.

Re: Software horror show: SAP Concur

#158

We actually joke around the area where SAP is located (Walldorf, Germany). In surrounding cities devs joke about the fact that there are literally dozens if not hundreds of web agencies doing nothing more than mobile/tablet ready SAP user interfaces. That's their only business model. I'm not kidding you, there's an entire ecosystem around the fact that SAP UI5 is so crap that people cannot use it on their smartphones…

> I don't even know how to rationalize this anymore. Bad UI doesn't matter, while the company's exec is golfing with the sales rep from SAP. And after the deal is done the exec has an assistant responsible for filing expenses etc. What then counts for the exec are the reporting features, where somebody can send them a nice report on all the expense bookings, accounted for tax and all those complicated things, and agr…

>nice reporting and usability both are within reach and we should not give up the fight

Re: Software horror show: SAP Concur

#159

So the near universal consensus from the technical community is that SAP makes crap software. Yet here we are obsessing over monads while they laugh all the way to the bank. So what’s the lesson? Maybe good software is a waste of time and smart money just focuses on the marketing. Unfortunately that’s what I’ve seen over many years.

Opinion: SAP focused on the buyer, not the user. I see this in technical software sales all the time: vendors have an X, so they target the team that might X or currently use the inferior Y when they could be using X. But in reality, those people are rarely if ever the buyer, as in, the person who has the budget and the authority to actually issue a PO. In the size of company that uses an ERP, that person is not goin…

Why can't leadership in a company just do the right thing in making decisions that make the company better?

Re: Software horror show: SAP Concur

#160

I am a bit disappointed, was expecting something way worse for "horror". Maybe the horrors are on the bugs he hasn't mentioned but had to put up with. One possible excuse for SAP Concur here, and I am just guessing, is that the sorting is in some kind of customer-specific config setting that the admin needs to setup. I.e. they made it configurable for each client's needs. If you don't set it up it defaults to this "u…

I don't think so, I vaguely remember Concur was a big monolith with a huge MSSQL server in the back. I highly doubt they can just rip it out and replace it with HANA and "forget" the sorting. There's a good reason Concur is in Bellevue right next to MSFT, it's a really big .NET shop. They wanted to go to micro services eventually, but not sure how that ended up.

This sorting by country and city never worked, it didn't work during my time at Microsoft in 2014 (they replaced it with their own mstravel tool thankfully), nor did it work at SAP in 2018. I frequently travelled from Berlin to Walldorf (in Germany obviously) and it always picked Berlin in Arizona (IIRC?) first. Walldorf it eventually got right, but I do strongly believe somebody just hacked this into first place in the frontend.

Post reply on HN