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Software horror show: SAP Concur

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Re: Software horror show: SAP Concur

#111
post #66
post #58

Earlier quoted context omitted.

We used Excel based expense reporting for years, it takes me much less time to assemble my reports on concur, I rather like it, its the least of all evils.

Could it be that by using Excel you just move complexity of reporting to someone who have to extract these data from Excel and import it into some system or analyze it?

No post body was provided.

Re: Software horror show: SAP Concur

#112
I would say that such relatively mature software companis carry such old products with dependencies to account for that they are overwheght and only address vunl/p0 bugs; no new features or improvement. I do use Concur where I work and it is bad, in this particular case maybe less effort was made from SAP on the front end, or your back-then-company's SAP departement did a poor job implementing it. either way such mess is also the result of poorly managed departement having 15+ years members that lost interest and that are maintainig very old products.

Re: Software horror show: SAP Concur

#113

Earlier quoted context omitted.

The people buying the software don't have to use it, would you buy your corporate underlings the comfortable, expensive shoes or just enough rags to painfully remind them who their masters are? SAP produce the lowest cost rags in town, and you will learn to love them.

There's nothing cheap about SAP. It is just the opposite. They sell the most expensive software ever for any given need. But they make sure to promise their victims that the software covers any possible business "need" under the sun, so the CTOs feel coerced to pay the hefty price.

Damn I can't imagine that given the software, I've never had to buy any SAP stuff so I figured it was only surviving by being the inexpensive option!

Re: Software horror show: SAP Concur

#114
post #45

I hate submitting expenses probably as much as the typical engineer, but Concur seems “no better, no worse” than the typical dumpster fire of these systems. I will say that it does have good integration between the company card transactions and the expense reporting feature. I am more mystified than the author at why my 75-mile range electric car offers a default sorted list by full street name, then by state , happi…

Used to use concur in a past life, now expensify. There's not even words for how much better expensify is. It wasn't _that_ bad for a lot of entry types, but for me what made it a constant problem were hotels. It wanted a daily rate and number of days. Yet our rates were different day by day, and it made you do a separate tax entry. So you're having to BS a close enough "daily rate" and adjust the tax field of a spec…

Disagree. I've used Expensify at a couple smaller companies and a couple versions of Concur at megacorp. The earlier versions of Concur (ca. 2015 – unsure how far behind the current version we were at the time) required you to fire up a VM and use an ancient version of IE to use it. The more modern version was a bit better in that regard.

Expensify though, that was like this interview I had where the CEO walked in at the end, introduced himself, and then explained he wanted me to make their web site "Web 2.0!!!" as they pivoted away from their core business. They hit all of the buzzwords. Ugh. Unfinished and buggy to the point where I fired off an angry email to Expensify for being so shit.

Re: Software horror show: SAP Concur

#115
post #101

Earlier quoted context omitted.

That’s funny. I used to work for a high-end consulting company, and we always marveled at the level of dysfunction in our clients’ IT departments. They would call us in when their devs couldn’t/wouldn’t do the work. We were pretty expensive by comparison, but at least we got the job done. I guess it just depends on the kind of contractor you hire.

If you work in consulting and you think you deliver good stuff, you are either incredibly lucky (lottery winner level), or you are so incompetent that you dont know you deliver utter crap. What is your definition of getting the job done? 50% of projects run by consultants fail. Seriously this level of smug shows how clueless you are.

What’s your source of the 50% fail rate?

Re: Software horror show: SAP Concur

#116

We actually joke around the area where SAP is located (Walldorf, Germany). In surrounding cities devs joke about the fact that there are literally dozens if not hundreds of web agencies doing nothing more than mobile/tablet ready SAP user interfaces. That's their only business model. I'm not kidding you, there's an entire ecosystem around the fact that SAP UI5 is so crap that people cannot use it on their smartphones…

I can't use SAP on my phone because it's rooted and they block that. I have literally no idea why. I'm not going to commit fraud, and if I was going to, having a phone I control would not help matters in the slightest compared to receipts or (more likely) a partner who gives me a kickback under the radar -- like booking.com does for people who say they travel for business, for example.

Re: Software horror show: SAP Concur

#117

I hate submitting expenses probably as much as the typical engineer, but Concur seems “no better, no worse” than the typical dumpster fire of these systems. I will say that it does have good integration between the company card transactions and the expense reporting feature. I am more mystified than the author at why my 75-mile range electric car offers a default sorted list by full street name, then by state , happi…

Automating policy always ends up manifesting all of the crufty, imprecisely implemented “people” and policy issues of an organization, just using computer UIs. This often restricts these kinds of systems from UI / user delight greatness.

Re: Software horror show: SAP Concur

#119
What gets me the most is this instance of SAP Concur to have timestamps on files of receipts being uploaded. I don't have access to the Concur app, so must use the web interface. That interface rejects smartphone photos from the company iPhone, because of unrecognized timestamps. Scanner or bust. Furthermore electronic receipts PDFs are also rejected for the same reason. So what I do is scan a blank piece of paper, Photoshop in a screenshot of said receipt and submit the Photoshopped PDF, which is recognized as having a valid time stamp.

Also, being at an international company, certain elements are in Japanese, certain elements in English and certain elements in German, no matter what the interface language is set to. Certain fields that do translate have opposite meanings after being translated. It required a company internal instruction to understand.

Never ending warnings you can't turn off and many other small things lead me to skipping small expenses and just eating them, because I can't be bothered to fight Concur.

Re: Software horror show: SAP Concur

#120

I hate submitting expenses probably as much as the typical engineer, but Concur seems “no better, no worse” than the typical dumpster fire of these systems. I will say that it does have good integration between the company card transactions and the expense reporting feature. I am more mystified than the author at why my 75-mile range electric car offers a default sorted list by full street name, then by state , happi…

I had designed a simple excel file and upload template with my piss poor accounting system years ago but, of course, head office wanted to use concur so now it's a bit of a mess and our compliance is far worse than it was...
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