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Software horror show: SAP Concur

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61–70 of 204 posts

Re: Software horror show: SAP Concur

#61
We used to use Concur, at my old job.

I hated it, but didn't use the mobile app. I always did my expenses by hand, on my workstation, after travel, and I took notes by hand.

It worked better than the old manual version, we had before it (It can be worse, because it was worse, and I have the scars to prove it).

Re: Software horror show: SAP Concur

#62
post #27

Earlier quoted context omitted.

That’s funny. I used to work for a high-end consulting company, and we always marveled at the level of dysfunction in our clients’ IT departments. They would call us in when their devs couldn’t/wouldn’t do the work. We were pretty expensive by comparison, but at least we got the job done. I guess it just depends on the kind of contractor you hire.

Typical consultant mindset. They cant fathom how big IT got into the situation they are in due to legacy software, mergers, and periods of no investment. They only do greenfield projects and have complete disregard for IT’s processes. What’s funny is the big consultancies are usually to blame for stupid IT or they make bean counter decisions to not invest in IT. Thus the reason we need chop shops to come in and and h…

I didn’t sense all of that from the comment, but you’re definitely anti-consultant.

Sometimes consultants are brought in specifically to bypass whatever internal processes are in place. Those internal processes are sometimes the very reason not enough is getting done and external resources are brought in.

Re: Software horror show: SAP Concur

#63
post #46

Even Google Calendar does this. If I'm adding an event an hour from now, why does the Location auto-complete list show locations that are impossible to reach in time at the top of the list? Is it not more likely that I would be booking an event near to my either my current location or my home?

My number one complaint about Goofle Calendar is that it'll let me schedule an event in the past, with a reminder and everything, and say nothing.

Re: Software horror show: SAP Concur

#65
I can see another issue in that list: for half of the entries, it displays the state but not the country, and for the other half, it displays the country but not the state (or its local equivalent). Given that there are things like cities with the same name but within different states in the same country (a quick web search tells me that, in my country, there are many cities like that), and even states named identically to an unrelated country, it's not hard to see how this could get confusing.

(Edit: here is a full list of homonym cities in my country: https://www.embrapa.br/manual-de-referenciacao/anexo-cidades...)

Re: Software horror show: SAP Concur

#66
post #58

I hate submitting expenses probably as much as the typical engineer, but Concur seems “no better, no worse” than the typical dumpster fire of these systems. I will say that it does have good integration between the company card transactions and the expense reporting feature. I am more mystified than the author at why my 75-mile range electric car offers a default sorted list by full street name, then by state , happi…

We used Excel based expense reporting for years, it takes me much less time to assemble my reports on concur, I rather like it, its the least of all evils.

Could it be that by using Excel you just move complexity of reporting to someone who have to extract these data from Excel and import it into some system or analyze it?

Re: Software horror show: SAP Concur

#67
post #27

Earlier quoted context omitted.

That’s funny. I used to work for a high-end consulting company, and we always marveled at the level of dysfunction in our clients’ IT departments. They would call us in when their devs couldn’t/wouldn’t do the work. We were pretty expensive by comparison, but at least we got the job done. I guess it just depends on the kind of contractor you hire.

Typical consultant mindset. They cant fathom how big IT got into the situation they are in due to legacy software, mergers, and periods of no investment. They only do greenfield projects and have complete disregard for IT’s processes. What’s funny is the big consultancies are usually to blame for stupid IT or they make bean counter decisions to not invest in IT. Thus the reason we need chop shops to come in and and h…

Wow. We were a small, private company. I’m sorry for whatever hurt you.

Re: Software horror show: SAP Concur

#68
post #41

Concur's backend is typical of a slow moving industry that works with old awkward systems like airlines. It's a shitshow of business logic and 20 year old legacy code that would be a long expensive nightmare to rewrite for little actual profit so no manager would ever approve of such an endeavor. I wouldn't be surprised if there was a mess of queries involved with this search such that trying to do a real sort of the…

It’s also very possible this list is configured by the IT department that purchased Concur. If this list is always set by purchaser configuration, not sorting kind of makes.

Re: Software horror show: SAP Concur

#69
post #45

I hate submitting expenses probably as much as the typical engineer, but Concur seems “no better, no worse” than the typical dumpster fire of these systems. I will say that it does have good integration between the company card transactions and the expense reporting feature. I am more mystified than the author at why my 75-mile range electric car offers a default sorted list by full street name, then by state , happi…

Used to use concur in a past life, now expensify. There's not even words for how much better expensify is. It wasn't _that_ bad for a lot of entry types, but for me what made it a constant problem were hotels. It wanted a daily rate and number of days. Yet our rates were different day by day, and it made you do a separate tax entry. So you're having to BS a close enough "daily rate" and adjust the tax field of a spec…

i had the opposite experience where i moved jobs from and the transition from concur to expensify was brutal. duplicate or blackholed entries and submissions. obfuscated mandatory policies. obtuse allocation methods, and per diem breakdowns felt as though they were being actively hostile to the user.

expensify felt like a jr. high coding project and i hated it to the point of putting a time tracking line item in for expense reports.

Re: Software horror show: SAP Concur

#70
post #27

Earlier quoted context omitted.

Typical consultant mindset. They cant fathom how big IT got into the situation they are in due to legacy software, mergers, and periods of no investment. They only do greenfield projects and have complete disregard for IT’s processes. What’s funny is the big consultancies are usually to blame for stupid IT or they make bean counter decisions to not invest in IT. Thus the reason we need chop shops to come in and and h…

I didn’t sense all of that from the comment, but you’re definitely anti-consultant. Sometimes consultants are brought in specifically to bypass whatever internal processes are in place. Those internal processes are sometimes the very reason not enough is getting done and external resources are brought in.

I would say that GP comment definitely has a “normal teams are useless until consultants come in” view, which the parent comment also seemed to pick up on. Specifically, this part bugged me:

> They would call us in when their devs couldn’t/wouldn’t do the work. We were pretty expensive by comparison, but at least we got the job done.

This makes it seem like the developers just didn’t want to do the work or it was harder than their skill level, which, realistically, isn’t the case.

FWIW I agree that consultants have their place, especially as a way to work outside of the typical system, but I’m not about to ignore that GP practically made it sound like consultants are better than regular developers.

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