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Software horror show: SAP Concur

blog.plover.com

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Re: Software horror show: SAP Concur

#2

Post by ghaff »

In my experience, the far bigger complaints with corporate expense management software is the audit process which kicks back expenses often for random and trivial reasons rather than the software itself--which may not be magical but generally isn't the main source of pain.

Re: Software horror show: SAP Concur

#5

Post by zachrose »

ghaff wrote: post #2

In my experience, the far bigger complaints with corporate expense management software is the audit process which kicks back expenses often for random and trivial reasons rather than the software itself--which may not be magical but generally isn't the main source of pain.

Sometimes they work together! I submitted an email receipt and it kept getting rejected because Concur only shows the first page of a multi-page PDF unless you go through some very non-obvious navigation to see the whole thing.

Re: Software horror show: SAP Concur

#6

Post by thefourthchime »

As the author mentions. This was a failure on and down the chain, from QA to PMs.

When I see software like this, it reeks to me of contractor work. We hire them to handle something that we don’t have time for our core team, and or something not very important.

The result is the devs do a minimal job to get paid. QA doesn’t care and the PMs either didn’t see it, or have bigger fish to fry.

Re: Software horror show: SAP Concur

#8

Post by pflenker »

This is common for software where the people who take the decision which software to buy are far removed from the people who are going to use it. No product manager cared about this, because this feature needs to work only well enough for a sales pitch, if even that.
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