Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
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Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#2RIP Rackspace
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#3One thing I’ve never enjoyed about systems administration: trying to recover from catastrophic failure with money on the line and users breathing down your neck. I don’t envy anyone involved with this.
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#4The first small startup I worked for used Rackspace and I really liked their service, but I thought they died off over a decade ago.
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#5One thing I’ve never enjoyed about systems administration: trying to recover from catastrophic failure with money on the line and users breathing down your neck. I don’t envy anyone involved with this.
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Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#6Wowzers, this whole thing is just filled with "oh, fuck you then:"
The bitly link shorter in their tweet redirects to: https://status.apps.rackspace.com/index/viewincidents?group=...
And therein is this:
> Please note that your account administrator will need to manually set up each individual user on your account. Once your users have been set up and all appropriate DNS records are configured, their email access will be reactivated, and they will start receiving emails and can send emails. Please note, that DNS changes take approximately 30 minutes to provision and in rare cases can take up to 24 hours
My sympathies to anyone involved in this tire fire, and on a Friday no less :-(
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#7One thing I’ve never enjoyed about systems administration: trying to recover from catastrophic failure with money on the line and users breathing down your neck. I don’t envy anyone involved with this.
Agreed. Not a job I would ever take. If "roll back to the last backup" isn't good enough, I want no part of it.
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#8The first small startup I worked for used Rackspace and I really liked their service, but I thought they died off over a decade ago.
Got bought by private equity Apollo in 2016, usual squeeze story, ceo replaced by someone pure finance 2 months ago. Dying cow being milked by its owner.
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#9Huh. I use Rackspace for email, not Hosted Exchange, just email. Haven't had a burp. Been using it for well over a decade with no problem.
I didn't know that the CEO got replaced a couple of months ago. Given the way they're handling this particular problem I may just go looking for someone else, just in case.
Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365
#10The first small startup I worked for used Rackspace and I really liked their service, but I thought they died off over a decade ago.
Got bought by private equity Apollo in 2016, usual squeeze story, ceo replaced by someone pure finance 2 months ago. Dying cow being milked by its owner.
Sources:
https://www.crn.com/news/cloud/rackspace-again-a-public-comp...
https://www.marketwatch.com/story/apollo-backed-rackspace-pr...
Under the prior CEO they were also considering selling off parts of their business: https://www.computerweekly.com/news/252518110/Rackspace-mull...