Earlier quoted context omitted.
I never pick a real answer to my security questions. It just seems pointlessly dangerous.
i use diceware. my mothers maiden name is sternness-ardently, and i am a proud graduate of blade-purge-satin-dash elementary! …apparently.
could not login into the customer portal because he lost/forgot the password
could not perform the password recovery procedure because his answer for the security question is some nonsense like 'blade-purge-satin-dash'
*shrug_emoji*