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Estonia saved its citizens 820 years by moving public services online

karlsnotes.com

111–120 of 230 posts

Re: Estonia saved its citizens 820 years by moving public services online

#112

Earlier quoted context omitted.

An hour or two each year? That's a lot of wasted time. Especially if you add it all up across the country.

0.02% (i.e. 0.0002) of your waking hours wasted doing taxes every year? That really seems like a lot?

Yes, because I spend 10 minutes a year.

Re: Estonia saved its citizens 820 years by moving public services online

#113
post #68

Time wasted filling in forms and talking to service staff should really be tracked and associated with the business or government agency, then it's possible to actually assign a "bureaucracy/red-tape tax" based on the hours they waste for people using the service. Without externalizing the cost of all the time wasted, it's just too easy to push time-costs on to the consumers/citizens. It's already a huge problem, and…

A major loss of productivity? I think maybe i've spent an hour at the DMV in the past 10 years. I spend maybe an hour or two each year doing my taxes. I struggle to think of a single other case where my time is consumed with dealing with any kind of bureaucracy. I'm not convinced it's a major problem.

Come to here in SoCAl. It's a few hours to get anything done.

Re: Estonia saved its citizens 820 years by moving public services online

#114
Estonia using KSI Blockchain for government networks seems relevant here. I would love to get more info on the nitty gritty of how it's being used specifically though. None the less it does seem like a good use case of Blockchain tech.

[1] https://e-estonia.com/solutions/cyber-security/ksi-blockchai...

Re: Estonia saved its citizens 820 years by moving public services online

#115

Earlier quoted context omitted.

> Maybe a digital system that is periodically (say once a year) transferred to tape and stored in a secure facility This has been standard procedure (not at Svalbard, obviously, but at one or more secure offsite facilities) for every critical data system I’ve ever personally encountered in regulated industry, though rotations are usually weekly/monthly rather than yearly.

> This has been standard procedure Are they testing the backups and restoring from them regularly, because if they aren't there isn't any backup happening.

For this kind of system, probably very yes.

But I don't blame you for asking, when there are stories of irreplaceable nuclear test data being stuffed on some RAIDs and then nobody replacing the disk failures for years and years...

Re: Estonia saved its citizens 820 years by moving public services online

#116

Earlier quoted context omitted.

Even with the same amount of work or service provided, under-staffing absolutely consumes and destroys peoples productivity. What an awful waste it is to take the morning off work to go somewhere like the DMV, wait forever in line and see half the service counters empty. Sure, the government saved on some staff salary but society lost more in productivity.

I bet you USAA's Insurance run DMV would be a lot more efficient and have good customer service, but hey, we don't want any Ayn Rands around here

Why do you think that? Businesses cut staffing just as much as governments do. They already got your money, why would they care about spending more money on you when they know it's a pain in the ass to switch to another "provider"?

Re: Estonia saved its citizens 820 years by moving public services online

#117
post #68

Time wasted filling in forms and talking to service staff should really be tracked and associated with the business or government agency, then it's possible to actually assign a "bureaucracy/red-tape tax" based on the hours they waste for people using the service. Without externalizing the cost of all the time wasted, it's just too easy to push time-costs on to the consumers/citizens. It's already a huge problem, and…

Where I live private businesses can act as agents of BMV. IT creates an economic incentive for productivity and pleasantness because the customers are not captive to this business and since they are in competition and profit from each license, they try to make the process as efficient as possible. Meanwhile go to an actual BMV and no fucks are given because there is literally no economic incentive to move along nor be nice to you.

Re: Estonia saved its citizens 820 years by moving public services online

#118
post #13

I wonder how many years the US could save its citizens by modernizing and digitizing the IRS, DMV, etc. Tens of thousands? Hundreds of thousands?

I recently discovered that the U.S. Social Security Administration has business hours ... for their website. They operate a website that is closed at night and on weekends. One is hard-pressed to imagine the level of IT dysfunction necessary to reach this point.

IRS is same way: have to get EIN through form during business hours.

Long ago, the Best Buy website also closed then opened during business hours.

Re: Estonia saved its citizens 820 years by moving public services online

#119

Earlier quoted context omitted.

Even with the same amount of work or service provided, under-staffing absolutely consumes and destroys peoples productivity. What an awful waste it is to take the morning off work to go somewhere like the DMV, wait forever in line and see half the service counters empty. Sure, the government saved on some staff salary but society lost more in productivity.

I bet you USAA's Insurance run DMV would be a lot more efficient and have good customer service, but hey, we don't want any Ayn Rands around here

AAA does run some DMVs and the service is considerably better in my experience.

Re: Estonia saved its citizens 820 years by moving public services online

#120
post #68

Time wasted filling in forms and talking to service staff should really be tracked and associated with the business or government agency, then it's possible to actually assign a "bureaucracy/red-tape tax" based on the hours they waste for people using the service. Without externalizing the cost of all the time wasted, it's just too easy to push time-costs on to the consumers/citizens. It's already a huge problem, and…

A major loss of productivity? I think maybe i've spent an hour at the DMV in the past 10 years. I spend maybe an hour or two each year doing my taxes. I struggle to think of a single other case where my time is consumed with dealing with any kind of bureaucracy. I'm not convinced it's a major problem.

IRS stated the average American spends 13 hours every year dealing with tax filing:

https://www.washingtonpost.com/blogs/fact-checker/post/claim...

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