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Stripe is wrongly suspending accounts

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31–40 of 146 posts

Re: Stripe is wrongly suspending accounts

#31
post #27

Earlier quoted context omitted.

Hey, @gizmo thank you for your reply, I indeed checked. As I said the account affected here is a local business, they make like 1.1K MRR from the same people forever. I've checked personally the disputes and they are all due to these "insufficient funds", also one issue that happened like 3 weeks ago on the same account was that Stripe was incorrectly crafting the SEPA Mandate and for the reason the bank rejected it.…

Are these insufficient funds on long-standing accounts, or relatively new accounts? It seems like it would be pretty easy for a competitor to target a small gym by signing up several new accounts, paying for a month or two, then emptying all the bank accounts at once, causing transactions to fail. If the gym has 1.1K MRR and charges $100/mo per subscriber (that's what my private gym charges for open gym w/o personal…

To put this into context, we are talking about a small local gym, with 33 active memberships.

This is exactly my thinking process tho. The other account blocked was just starting, had like 8 payments and one dispute and got blocked.

I'm really afraid for our other accounts now, seems like is just a matter of time until they get blocked.

Re: Stripe is wrongly suspending accounts

#32
post #30

Can you email me (smca@stripe.com) with more detail? I'll look into this. We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to know that we take every single case like this seriously. It looks like what happened here was an edge case involving SEPA payments that resulted in a dispute rate that’s far in excess of what’s generally permitted by financial partners. Whe…

[deleted]

Re: Stripe is wrongly suspending accounts

#34

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Are there any integrators that shim out multi payment processors?

EDIT: Did I just leak a b dollar idea? Have fun :)

Re: Stripe is wrongly suspending accounts

#35
post #29
post #19

Earlier quoted context omitted.

Admirable, but neither of these are light lifts. Most startups are potentially better off just gambling they won't be in the %0.1 that get shut down due to big company shenanigans.

Why? Can’t you have a dormant or lightly used gumroad account integrated into your site/app. It’s not trivial, but could be worth it. Most frameworks have these services already integrated.

How would Gumroad prevent this? Hell Gumroad has an entire FAQ devoted to account suspensions so it's clearly an issue for them too.

Re: Stripe is wrongly suspending accounts

#36
post #7

Monthly HN Stripe customer support thread

Maybe this is a good place to ask the question: 1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )? edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely…

One reason might be that the founders and some key employees are active on hn. Also, they have services like Atlas that may help the typical HN crowd.

Re: Stripe is wrongly suspending accounts

#37
post #7

Monthly HN Stripe customer support thread

Maybe this is a good place to ask the question: 1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )? edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely…

[deleted]

Re: Stripe is wrongly suspending accounts

#38
post #29

Earlier quoted context omitted.

Why? Can’t you have a dormant or lightly used gumroad account integrated into your site/app. It’s not trivial, but could be worth it. Most frameworks have these services already integrated.

How would Gumroad prevent this? Hell Gumroad has an entire FAQ devoted to account suspensions so it's clearly an issue for them too.

Isn’t Gumroad runs on top of Stripe itself?

Re: Stripe is wrongly suspending accounts

#39
post #7

Monthly HN Stripe customer support thread

Maybe this is a good place to ask the question: 1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )? edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely…

[deleted]

Re: Stripe is wrongly suspending accounts

#40
post #34

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Are there any integrators that shim out multi payment processors? EDIT: Did I just leak a b dollar idea? Have fun :)

What's the actual "idea" here?

I mean, the answer is obviously yes, depending on what you consider integrators.

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