As a 6 Pro user, even if you could get ahold of 911 your signal may just drop out entirely in the middle of your call. I've never had a phone that drops signal so often. It's insane. I used the Black Friday sales to get a new phone to replace this one for that reason specifically.
Issue dialing 911 on Google Pixel 6 cell phones
171–180 of 265 posts
Re: Issue dialing 911 on Google Pixel 6 cell phones
#172As an end user today with a Pixel 6, what am I supposed to do if I can't rely on them to get this right? I NEED 999 to work. If not for me, then the people around me. Am I supposed to go and ring 999 to test it after every major update until Google gives an actual statement on the condition of their shitty product that has failed the most important use-case? That doesn't scale and if nothing else, Google should under…
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Re: Issue dialing 911 on Google Pixel 6 cell phones
#173Quoted post unavailable.
It's not a network problem. It's a side effect of that Android version letting apps register to take over calling functions (for, e.g., VOIP purposes), when then makes emergency calls fail if any of the apps that have registered that functionality don't handle it properly.
Thanks for the clarification. I had no idea Android apps could intercept calling functions like that. I can see the benefits, but I’m amazed devices are allowed to be that open
Re: Issue dialing 911 on Google Pixel 6 cell phones
#174Earlier quoted context omitted.
Oh come on. "No comment" is always what a company says in a situation like this, where saying anything else might hurt them in a future lawsuit. It doesn't mean they don't care, it means they have lawyers with the bare minimum level of competency.
I've seen statements that at least pretend like the company cares and the steps they are taking to deal with the issue. Something along the lines of "the safety of our users is our highest priority and we are investigating these reports", no admissions, no legal risk, but they couldn't even do that much.
> "the safety of our users is our highest priority and we are investigating these reports", no admissions, no legal risk
That statement contains both admissions and legal risk! If they aren't actually investigating the reports (entirely possible), it's a lie. If they don't actually mark "safety" bugs p1 (almost certainly possible), it's a lie.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#175Earlier quoted context omitted.
When it’s a matter of life and death, like in this case, bugs shouldn’t just happen. If your sw product gets too complex so that you’re not able to control anymore of life-threatening bugs then you should make sure that said product gets rid of its complexity so that the engineers can have a better grasp of it. If that still doesn’t happen then it’s a job for the regulators to step again because, again, this is a lif…
How could the regulators possibly improve this situation?
You can't do much about the stuff out there now, but you can make punishments so painful companies simply regulate themselves. It's all math to them - if the punishment is more expensive than doing it right the first time, it gets done right the first time, usually.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#176This article, dating back to January, lays it out pretty clearly: https://arstechnica.com/gadgets/2022/01/google-fixes-nightma... > If you're logged out, launching Microsoft Teams 10 times will result in 10 duplicate PhoneAccounts from Teams clogging your phone. Teams shouldn't do this, and Microsoft's update stopped Teams from doing this, but a bunch of duplicate PhoneAccounts also shouldn't be enough to bring Andro…
> If the OP article is correct, then apparently this still hasn't actually been fixed yet.
Or there are two completely different 911-related issues.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#177Earlier quoted context omitted.
When it’s a matter of life and death, like in this case, bugs shouldn’t just happen. If your sw product gets too complex so that you’re not able to control anymore of life-threatening bugs then you should make sure that said product gets rid of its complexity so that the engineers can have a better grasp of it. If that still doesn’t happen then it’s a job for the regulators to step again because, again, this is a lif…
How could the regulators possibly improve this situation?
Suppose that the penalty for this was that you were forced to halt sales and offer a full refund to all purchasers the original price until your phones’ emergency function worked. I’d bet that Google would magically be able to repurpose some of their billions in profits to hiring some QA testers.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#178On my pixel 4 it failed to call 911 when i needed it once. The phone literally crashed and hung up. But here you know what worked really well? Google tracking me all over the Internet… that never once failed!
Google tracking fails me all the time. I check my timeline on Google maps, and it's wrong more often than it's right.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#179This article, dating back to January, lays it out pretty clearly: https://arstechnica.com/gadgets/2022/01/google-fixes-nightma... > If you're logged out, launching Microsoft Teams 10 times will result in 10 duplicate PhoneAccounts from Teams clogging your phone. Teams shouldn't do this, and Microsoft's update stopped Teams from doing this, but a bunch of duplicate PhoneAccounts also shouldn't be enough to bring Andro…
If I get this right, we have a $1+ trillion company not being able to build a basic functionality into their phones? (like "phone calls don't work" and the whole calling 911 issue). And, apparently, that was happening because of a shitty app built by another $1+ trillion company? In terms of innovation the US tech scene is toast with these dinosaurs.
Normally failures like this would be addressed through legislation. Perhaps a $10,000 fine per 911 call failure incident. With regulatory capture and half the voting population against regulation, this is unlikely to happen though.
Short of that, boycotts could be organized. Maybe a senior executive at T-Mobile loses their kid in a car accident because the 911 call didn't go through. So they decide to drop Google for 2 years or something.
Soon this sort of B2B boycott could be illegal:
https://www.theguardian.com/us-news/2022/nov/11/alec-anti-po...
More and more avenues that help common working people stand up to monopoly/duopoly, wealth inequality and other forms of power imbalance are being deemed political.
Re: Issue dialing 911 on Google Pixel 6 cell phones
#180This article, dating back to January, lays it out pretty clearly: https://arstechnica.com/gadgets/2022/01/google-fixes-nightma... > If you're logged out, launching Microsoft Teams 10 times will result in 10 duplicate PhoneAccounts from Teams clogging your phone. Teams shouldn't do this, and Microsoft's update stopped Teams from doing this, but a bunch of duplicate PhoneAccounts also shouldn't be enough to bring Andro…
If I get this right, we have a $1+ trillion company not being able to build a basic functionality into their phones? (like "phone calls don't work" and the whole calling 911 issue). And, apparently, that was happening because of a shitty app built by another $1+ trillion company? In terms of innovation the US tech scene is toast with these dinosaurs.
Not sure why you're getting downvoted - I think your comment is fair. As said in the OP article "911 is not a favor to us. It’s required".