Live data from Hacker News

Issue dialing 911 on Google Pixel 6 cell phones

actionnewsjax.com

111–120 of 265 posts

Re: Issue dialing 911 on Google Pixel 6 cell phones

#111

Earlier quoted context omitted.

So users who join Teams calls but refuse to login cannot call 911, and die. Seems in line with the general Teams ethos to be honest.

Teams is the app whose main proposition is "it's free with our O365 subscription". Feature-wise it's a pain in the ass every day.

For the past several weeks it has frequently been failing to register mouse clicks.

Thank goodness our team mostly uses Slack instead. What a shitshow.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#112

Ah yes... the yearly pixel/nexus emergency call bug. I would say it's a total shame for Google that they really have repeating probably life threatening bugs in their phones but they don't seem to care at all.

They've had this problem for at least a few years, dating all the way back to the OG Pixel 1. I filed an FCC complaint about it four years ago. Not much has changed.

https://www.reddit.com/r/ProjectFi/comments/9ijq9p/911_probl...

Re: Issue dialing 911 on Google Pixel 6 cell phones

#113
post #106

Are there reports of similar problems outside of the US, e.g. dialling 999 in the UK from a pixel phone?

FYI memorizing 112 is probably a better idea. It's baked into GSM spec and gets redirected to the right country end-point (like 999 for UK) in most of the world. Same difference while in UK, but good habit for travelling.

For my experience, when possible it's better to use the more direct number – that extra layer of redirection takes only a minute or two, but in an emergency that can be a lot.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#114
post #89
post #70

Earlier quoted context omitted.

If I get this right, we have a $1+ trillion company not being able to build a basic functionality into their phones? (like "phone calls don't work" and the whole calling 911 issue). And, apparently, that was happening because of a shitty app built by another $1+ trillion company? In terms of innovation the US tech scene is toast with these dinosaurs.

Why people keep saying 1B+, 1T+ compagny, if you don't want bugs don't use software, the size of the compagny does not matter.

Of course it matters, why such a black and white statement? The assumption is that a well funded company should be able to finance a quality assurance team which fixes bugs the developers create

Re: Issue dialing 911 on Google Pixel 6 cell phones

#115
post #3
post #2

Here is the associated Google Pixel subreddit thread: https://www.reddit.com/r/GooglePixel/comments/z3knqv/action_...

I don't think this is newsworthy at this point. My Pixel 6 and Pixel 7 both are unreliable when trying to call 911, calling with an over the top app or dialing the PSAP's number directly are the only workarounds. Google doesn't give a fuck about this issue. I have filed repeated support cases over the past year with Google about this when using T-Mobile or Verizon.

I would say a life or death years old bug still present in the newest model (on which I'm writing this) is newsworthy.

Although I'm not sure how there's no legal repercussion here?

Re: Issue dialing 911 on Google Pixel 6 cell phones

#116

Earlier quoted context omitted.

"911 doesn't ring sometimes" in this context means that there's good signal and can call non-emergency numbers using ordinary phone networks, but for some reason can't handle emergency calls correctly (and yes, you could call the GSM-wise non-emergency but legally-wise long emergency number for your area normally, it's just you're more likely to not know it in an actual emergency). That's not just "scary", it's a lif…

Thanks for reinforcing my point. Indeed, the phone has a life-threatening defect and I would never own one. "Failure to dial 911" is a scary defect for a phone. Where the title makes a logical mistake and is misleading in order to be sensational is that, assuming "dialing 911" as given context, "phone doesn't ring sometimes" is probably the least scary issue possible. In fact, it's the most common way dialing a numbe…

First, this article is targeted to the general population, not to anal-retentive HN commenters. You're nitpicking on technicalities which while tolerated on posts by HN users (although heavily discouraged unless it's of a technical nature) is definitely out for general articles. Even the guidelines are clear about this: "Please respond to the strongest plausible interpretation of what someone says, not a weaker one that's easier to criticize. Assume good faith."

Second, the Note 7 exploding is also scary, but to the average population (in the US anyway) a phone that bulges and physically explodes is as dangerous as not being to reliably summon emergency services.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#117
post #9

Is it a Google issue or a Qualcomm issue ? (e.g. does it occur when using Calyxos/GrapheneOS/LineageOS instead of the raw Google Android OS ?)

I have a Pixel 6 running GrapheneOS, and the one time I called 112 in the Netherlands it worked. Hard to extrapolate from that one data point though. It's a bit of a bother that this is not something you can test at any reasonable scale. “Just testing if my call gets through” is not something you want to see inundating emergency call centres.

AFAIK this only occurs when you have Microsoft Teams installed.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#118

Earlier quoted context omitted.

When it’s a matter of life and death, like in this case, bugs shouldn’t just happen. If your sw product gets too complex so that you’re not able to control anymore of life-threatening bugs then you should make sure that said product gets rid of its complexity so that the engineers can have a better grasp of it. If that still doesn’t happen then it’s a job for the regulators to step again because, again, this is a lif…

How could the regulators possibly improve this situation?

Banning the product and forcing the manufacturer to pay damages to every single person they sold that garbage to, for example.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#119

Earlier quoted context omitted.

I've recently accidentally pocket dialled Emergency Services with a recent Nokia running latest Android. Somehow I manage to swipe the screen up and press the relatively small 'Emergency' button, all without touching the phone. It's really weird.

I’ve accidentally dialed 911 via the side buttons on my iPhone (I put it into the drink holder in a chair, and it was just tight enough to depress the buttons) and at least twice via the buttons on my Watch (trying to swap out the watch bands). Oh, and once my Watch was wet, and it registered my slide motion in the wrong spot. Admittedly this is roughly once every 2 years, but still I’m about at the point where I’d l…

My Pixel 5 had an issue with its power button a few weeks back where it would self-press the button. (I believe some rain had gotten in somehow and was shorting the button).

This resulted in the phone doing various things, such as opening the camera (double press of power), trying to turn itself off, and, worse: activating the "I'm in danger mode" (5 power presses in succession) and counting down to calling 911.

I caught it and cancelled before it dialed, then turned off the phone. However, as you might guess, the phone turned itself back on!

Fortunately I was able to (with much aggravation and accidental swaps to the camera app), eventually get to settings and disable the feature.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#120
post #45

Earlier quoted context omitted.

Most people buy their phone from a network provider / carrier. And when someone goes wrong, customers complain to the network - not the manufacturer. That's why networks test firmware. Because they face the complaints and chargebacks when the phone breaks. Mobile networks are, in effect, private networks. Your employer may prohibit certain devices from connecting to their in-office LAN. Or they may insist on specific…

Perhaps staying inside the network is more common in the US, but from a European perspective it's unlikely for a device to stay at one provider at all times. Half the time you're roaming at another network due to missing towers or if you drive 100km and end up in a different country you won't see your original provider at all until you return. As such, all networks must support all devices for the system to retain so…

Or you switch to a better plan of another carrier (done,) or you own a dual SIM phone with SIMs of two different carriers (I do.)
Post reply on HN