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Issue dialing 911 on Google Pixel 6 cell phones

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Re: Issue dialing 911 on Google Pixel 6 cell phones

#92

Earlier quoted context omitted.

Bugs happen everywhere, to everyone. The fact that it happened is not a surprise - the lack of an immediate fix is what is concerning

But you have to agree the state of MS Teams is an absolute shitshow. The quality is like it's put together by a bunch of guys coding on their spare time if they feel like it.

That would be a passion project. I find it hard to conceive of Teams as a passion project, except possibly by people who have a passion for hating the world.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#93
post #45

Earlier quoted context omitted.

Most people buy their phone from a network provider / carrier. And when someone goes wrong, customers complain to the network - not the manufacturer. That's why networks test firmware. Because they face the complaints and chargebacks when the phone breaks. Mobile networks are, in effect, private networks. Your employer may prohibit certain devices from connecting to their in-office LAN. Or they may insist on specific…

Perhaps staying inside the network is more common in the US, but from a European perspective it's unlikely for a device to stay at one provider at all times. Half the time you're roaming at another network due to missing towers or if you drive 100km and end up in a different country you won't see your original provider at all until you return. As such, all networks must support all devices for the system to retain so…

I'm fairly certain European networks can deny roaming at any time to any specific out-of network phone without giving a formal reason.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#95
post #81
post #72

Earlier quoted context omitted.

Wait, shouldn't be something like FCC certifying emission levels not some random mobile network operator ? Or at least company run by them as to not have to repeat test same thing over and over again ?

Emission levels are complicated. There isn't a particular threshold they have to be under. Rather, phones negotiate with the tower to use the minimum power needed to get their signal through, depending on their distance from the tower and other factors. Using lower power means less interference with other phones as well as increased battery life and less RF absorption by the user's head. This negotiation has a lot of…

> There isn't a particular threshold they have to be under.

This is a patently false thing to say.

https://www.fcc.gov/general/cell-phones-and-specific-absorpt...

Re: Issue dialing 911 on Google Pixel 6 cell phones

#96

Ah yes... the yearly pixel/nexus emergency call bug. I would say it's a total shame for Google that they really have repeating probably life threatening bugs in their phones but they don't seem to care at all.

Google's reply to the reporter in the story says it all: We don't have any comment to provide.

They do not care, people need to stop trusting their lives to this company.

Re: Issue dialing 911 on Google Pixel 6 cell phones

#97
post #2

Here is the associated Google Pixel subreddit thread: https://www.reddit.com/r/GooglePixel/comments/z3knqv/action_...

Most interesting is a user story[1] shared giving an idea of how often this happens: 3 times over 8 months, with ~5 calls a week. We could round it at around 1% error rate. It's both relatively low (as a chance it happens to you), and extremely high (I can't imagine how many people might have the issue and not be aware of it!).

I'm sure there are other conditions that aren't identified here, but this definitely warrants more regulatory scrutiny.

[1] https://www.reddit.com/r/GooglePixel/comments/z3knqv/comment...

Re: Issue dialing 911 on Google Pixel 6 cell phones

#98
post #9

Is it a Google issue or a Qualcomm issue ? (e.g. does it occur when using Calyxos/GrapheneOS/LineageOS instead of the raw Google Android OS ?)

I have a Pixel 6 running GrapheneOS, and the one time I called 112 in the Netherlands it worked. Hard to extrapolate from that one data point though. It's a bit of a bother that this is not something you can test at any reasonable scale. “Just testing if my call gets through” is not something you want to see inundating emergency call centres.

112 worked for me in France when i had to call, pixel 6 running stock firmware... It sure is hard to reproduce

Re: Issue dialing 911 on Google Pixel 6 cell phones

#99
post #48

I'm all over the place with pocket computing devices and remain confused. I once has an iphone. Beautifully crafted, both inside and out, but so frustratingly locked down that I was desperate to leave it behind. They have progressively opened up the platform, but it always lags behind (I remember I couldn't access the cloud storage from anything other than a mac). My favourite devices have been more alternative. E90…

I’m in a similar position. I used iPhone for years but after they started to remove important apps from AppStore I decided to move to pixel. UX is terrible and unpolished. Hardware is just bad. But I can sideload and that’s more important.

What app did they remove that you used?

Re: Issue dialing 911 on Google Pixel 6 cell phones

#100
post #18

Earlier quoted context omitted.

Yes. From memory we had a specific SIM which was registered with 999. We dialled up, gave a password of the day, and asked them what info they could see about the call. They could see IMSI, IMEI, Cell Location and other things like that. (A couple of decade ago now - my memory might be inaccurate.)

Not a lot has changed. You call the regional center (the 911, or in our case, 112 responders), you negotiate a timeframe for your tests (so that there's enough operators there), you tell them the phone number (and other data) that will be used for testing (because the responders get the approximate location of the caller, and might still send someone to check after a call, even if the voice doesn't get through), and…

My experience sitting in on 112 dispatchers as part of my EMS training was different. Multiple times per shift a caller would just start the conversation with something like “This is no emergency, I'm an employee of Vodafone/T-Mobile/etc and have to test 112”. Only network operators calling this way though, no phone manufacturers.
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