Paid by creditcard? Compile your efforts to get in touch with them (needed to proof you did everything to get them to live up to their promise) and file charge back.
Not by creditcard, no. Yes, I now recommend doing this.
Ask HN: Starlink Signup failed, no recourse
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Re: Ask HN: Starlink Signup failed, no recourse
#12r/Starlink on reddit may be able to help, at least with more information.
I guess I'll have to make an account.
Re: Ask HN: Starlink Signup failed, no recourse
#13Paid by creditcard? Compile your efforts to get in touch with them (needed to proof you did everything to get them to live up to their promise) and file charge back.
Paying with a credit card is so massively convenient for this reason. Keep your debit cards far far away from the internet.
Re: Ask HN: Starlink Signup failed, no recourse
#14You might have made a typo in your email adres. Open https://auth.starlink.com/forgot-password and click on "phone" to reset by phone number.
True. AFAIK that would have been the first time, but it's possible, given it didn't ask for confirmation.
Strangely I don't get a response through both the password or phone resets. Neither was the payment returned.
Re: Ask HN: Starlink Signup failed, no recourse
#15No post body was provided.
Re: Ask HN: Starlink Signup failed, no recourse
#16Paid by creditcard? Compile your efforts to get in touch with them (needed to proof you did everything to get them to live up to their promise) and file charge back.
Paying with a credit card is so massively convenient for this reason. Keep your debit cards far far away from the internet.
Still it does not always work. On faux webshops you can be tricked into making a fund transfer, while you think you are paying for goods. This is a common scam as chargebacks do not work on fund transfers!
Actually following the papertrail and disconnecting the fund transfer shops for helping the scammers is not done, so they can go on with impunity.
Re: Ask HN: Starlink Signup failed, no recourse
#17Forgive me if this doesn’t help - I have absolutely no experience with Starlink, but did some digging, found some Reddit threads and have an idea: 1.) To start, open up: https://auth.starlink.com/ 2.) Click “locked out”. 3.) There’s a chance you entered your email incorrectly, but this screen gives you the option to recover by either email or phone.
Forgiven, as you are correct to check this off, as I forgot to mention I had done this already. Nevertheless I've filled in both my phone and email again. Didn't detect a response.
Are you sure you were using the real site when doing the initial signup, and didn’t actually use a scam site?
Re: Ask HN: Starlink Signup failed, no recourse
#18Quoted post unavailable.
They are in the UK, and per their post used direct bank transfer. No CC involved.
Re: Ask HN: Starlink Signup failed, no recourse
#19[deleted]
Re: Ask HN: Starlink Signup failed, no recourse
#20Earlier quoted context omitted.
Forgiven, as you are correct to check this off, as I forgot to mention I had done this already. Nevertheless I've filled in both my phone and email again. Didn't detect a response.
Are you sure you were using the real site when doing the initial signup, and didn’t actually use a scam site?
In another thread, OP said they did not pay by credit card.
I just tried to sign up and in Canada, my only options are Apple Pay or a credit card.
Anyways OP, this is a good thing to start thinking through. I’m not sure where you’re from but I only have the option to pay via card.