The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It (Michael E. Gerber) What it taught me is that effective organizations invest heavily in training newcomers how to do their jobs / processes. I see this everywhere; when I walk into a business and something's "just off," it's almost always because management is dropping the ball on training newcomers how to do their jobs. In my specific…
I think the problem is that most people managing organizations don't see the value in processes.
> In my specific case, I was having trouble getting good bug reports,
I just had to avoid the word "process."
What I've also observed is that some people in the startup scene think processes are restrictive. That's usually a sign of a company / leader that's too immature to effectively manage through high growth. (You can't have exponential startup growth without processes.)