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We suck at B2B sales, any advice?

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We suck at B2B sales, any advice?

#1
Hi guys!

I come here to the almighty HN looking for answers!

We are a Canadian Startup called Enginehire. We provide a Saas to help childcare agencies manage their day-by-day operations and to better connect their customers with their final childcare providers (nannies, babysitters, etc).

By doing this, "accidentally" we created a network of more than 200 childcare agencies across the US, which are totally integrated into our software. Now we are trying to sell this network to companies that want to support their team members with childcare, by summiting in-home childcare booking requests through our platform and sending those to our network of agencies (if some of you would like to try our platform in one of your Startups it would be great! In this link you can find more info: corporate.enginehire.io).

Everything sounds great except that we are the worst at B2B sales! We have been reading that the best way to start is by tapping into our personal network, but we are not originally from the US (I'm from a small but beautiful country in South America, and my co-founder from a huge country in North America with a small population).

Any advice on where to start?

Re: We suck at B2B sales, any advice?

#3
Interesting concept. There's lots of opertunities to inject technology into "legacy" businesses.

Are the current "childcare agencies" for arranging a childcare provider to come to the home and watch over the children? Can you elaborate a little more on the "childcare agencies"? How long are the engagements, how many days a week and how many hours per day, etc.?

Think about the benefits for employers. Campanies who allow WFH probably would appreciate it if their employees can focus on work and not the kids.

Don't think about how to scale this yet, concentrate on signing up just a few businesses. I'd start in a locale that has an intersection of the following: 1. Existing customers who'd be willing to champion this with their own employers. 2. A "childcare agency" that is reliable and you trust. Considering they are taking care of kids, hopefully this won't be too hard to find. 3. Large employers known for allowing WFH.

Re: We suck at B2B sales, any advice?

#6
Okay, I think I understand your core biz -- software to connect/manage providers and service seekers, correct?

And now you've realized you might have another line of business, and you'd like to monetize that, right? From other comments, I think this piece is where things are fuzzy for me and others. If you could give an example of what you envision here, there might be some advice we could give.

Re: We suck at B2B sales, any advice?

#7
I think you've encountered a very hard problem. In the US, childcare is not something you just "point and click" on, but something you try to choose the best for and spend months/years on a waiting list.

The crux of your problem: people without kids are unlikely to even fully comprehend what you're offering and people with kids are likely to feel like you're commoditizing child-care. So your marketing materials and pitch needs to both convey the benefits to people without kids and make it feel like there's a personal touch for the people with kids (def including something like "the BEST childcare").

You also probably want to do a bit of research and find out when company events are. If you could notify them far enough in advance so that they can "provide childcare services during their event," that would be huge, especially if it won't impact the event's budget severely. But my 2 cents would be to focus on providing care during events, which are often after-hours. Any company can see the value of that immediately as they want their employees to attend and not worry about their home-life, especially for events where the SO is invited.

That would get you "in the door" to discuss more permanent contracts.

Re: We suck at B2B sales, any advice?

#8
post #2

I still don't understand what you are asking for, that is the root of the problem. You have an asset, you want to know how to leverage it into more money.

The problem is that we are having a hard time reaching out to companies that could offer childcare services as a benefit for their employees. We see companies as a customer acquisition channel: The final user are the families who need help taking care of their children at home, but it's in the companies' best interest to keep their employees' families happy, and what better way than supporting them with childcare?

Re: We suck at B2B sales, any advice?

#9
post #4

I’d look for businesses or industries that provide childcare and try to find conferences that their HR people attend. Figure out how and why they do it, and use that to figure out how to market:

Great idea! Thanks for the advice!

Do you know of any famous HR conferences in the US?

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