181–190 of 349 posts
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Almost nobody who reads this but doesn't already know who Jesse Singal is will bother to do the mountains of reading needed to figure out the reality, so I feel that I need to provide a counterpoint. I'm quite familiar with Singal, and my reading is that he's judicious, fair, scrupulous, compassionate, but willing to explore touchy issues in a way that triggers his critics. We need more like him, and I encourage peop…
Companies that scaled up quickly in earlier days of the internet tend to treat their customers like trash.
Today, as they reach the limits of their growth (hard to grow when nearly every person on the planet has had an account with you or has one with a competitor), they will find that poor customer service comes back to bite them. Everyone will remember the time PayPal closed their account without warning, or the time AirBnB refused to refund them for the rodent feces and other unlivable conditions in their rental, or the nonsensical response from Google's "support" that ignored everything you sent them.
Populist take:
I would really love for some regulation and standardization of service usage agreements. We already know basically nobody actually reads them, despite the checkbox or button confirming it. Give us a summary with some popular icons or simplified lists.
I'd also love for some regulation around forced arbitration clauses. It should not be legal to waive your rights to remedy by trial any more than it is to waive your right to minimum wage.
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I lost access to a PayPal account I had used for years, because one day they decided they needed to know the CVV of a long-expired credit card, and refused to let me log in without it. Surprisingly, customer support was very helpful and let me transfer out the (minimal) balance in the account to another, completely unconnected PayPal business account I happened to have. Which is even more disconcerting, because it me…
Transferring money out is far lower risk than unauthorised account access. If they transfer money out and it turns out it was fraud they can easily compensate the original account holder by putting the money back in their account and there's little harm done, especially if the sums are small. If they give unauthorised account access then there's far greater harm including risk they'll get penalised by regulators over…
Does it become acceptable to require the blood of my first-born because the risk levels are different?
Of course not. They're not even allowed to store that in the US (PCI-DSS), so the other poster must not be in the US.
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> IBAN and wait for a day. The delay can be skipped in many cases via the IBAN instant payment option. Requires both banks to be participating in the program and trust each other (the delay will happen if additional checks are needed, for example if the transction gets flagged for manual inspection, eg if you write "funny" purpose text, etc)
AFAIK banks here charge extra for that.
Earlier quoted context omitted.
I lost access to a PayPal account I had used for years, because one day they decided they needed to know the CVV of a long-expired credit card, and refused to let me log in without it. Surprisingly, customer support was very helpful and let me transfer out the (minimal) balance in the account to another, completely unconnected PayPal business account I happened to have. Which is even more disconcerting, because it me…
I closed my account when they discovered suspicious activity in my account, at least claimed so but apart from locking me out until I prove I am me with photo ID copy and independent sources about my address (bank statement, utility bill, ...), basically collecting more data on me, they did not make any steps tracking down this suspicious activity, not even explaining what it was, they did not report it to the author…
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In the interest of fairness, here is Singal's response to that page: https://jessesingal.substack.com/p/glaad-took-false-previous... For what it's worth, I'm 100% with Singal here.
Has he ever said anything like "trans rights" though? Why is a (seemingly) single, childless, straight and cis man involving himself so much in trans teenagers? He's got an Agenda and it isn't sitting right.
Correction: Shopify does not have an arbitration clause. Instead they specify the court of jurisdiction. Looks like it's Ontario court system for me.