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I fought the PayPal and I won

jessesingal.substack.com

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Re: I fought the PayPal and I won

#61

Post by kaetemi »

tluyben2 wrote: post #36

PayPal is such a weird company. I was a loyal customer for 20 years until I wanted to convert my account from business to personal (I closed the business) and the site refused to do so. after months of calls with support, it became clear that no one was able to do this (something locked the flow and no one was able to see what; I guess my account was so ancient, it has some db flags no longer used but still checked b…

I have a business account that now has a whole series of notification boxes, some empty, one saying the account is permanently closed, and one saying I need to update KYC to restore the account.

Filling in the KYC sometimes restores it, but then it gets locked again because the KYC changes account details, which triggers the KYC process and reverts the changes.

Re: I fought the PayPal and I won

#62

Post by dazc »

switch007 wrote: post #20
cute_boi wrote: post #8

Earlier quoted context omitted.

Well, we can use credit card charge back for such purpose?

In the UK my experience with chargebacks is that they’re very biased towards the company. It’s a drawn-out process during which you get harassed by the company’s anti-chargeback team in to accepting an ex gratia payment etc. you have to supply lots of evidence and when the company provides some poor quality evidence the bank goes “oh well that’s decided then” as if responding was sufficient.

This is true, you have to very persistent with the chargeback route, sometimes only a threat of legal action against the bank will move things forward.

Re: I fought the PayPal and I won

#65

Post by the_other »

tluyben2 wrote: post #36

PayPal is such a weird company. I was a loyal customer for 20 years until I wanted to convert my account from business to personal (I closed the business) and the site refused to do so. after months of calls with support, it became clear that no one was able to do this (something locked the flow and no one was able to see what; I guess my account was so ancient, it has some db flags no longer used but still checked b…

This story has pushed me over the line, finally triggering me to close my PayPal account. I can't describe the sum total of stimuli that brought me here, it's a gestalt, a gut feeling.

Thanks. I feel lighter.

Re: I fought the PayPal and I won

#66

Post by sofixa »

mro_name wrote: post #63

how would one do that from within the EU? Is it still sending a certified letter to Omaha?

PayPal probably have a legal entity in the EU, and different terms of service/privacy policy (to reflect EU regulations like GDPR), so probably not. You're free to read the double digits terms of service you agreed to to check the exact process :p

Re: I fought the PayPal and I won

#67

Post by dhruval »

tluyben2 wrote: post #36

PayPal is such a weird company. I was a loyal customer for 20 years until I wanted to convert my account from business to personal (I closed the business) and the site refused to do so. after months of calls with support, it became clear that no one was able to do this (something locked the flow and no one was able to see what; I guess my account was so ancient, it has some db flags no longer used but still checked b…

I have been trying to upload some information they asked to verify my business account. For a new business account I opened

I already have 1 business and 1 personal account which is their limit and got permission from PayPal to open this one.

I kept getting an error when I go through the official form. Possibly because I have a linked account already.

So I talked to customer support and after a huge timesink and getting passed around between several agents and contacting them multiple times they gave me an alternative place to upload.

Which worked but I think no one saw the documents as that alternate form.

I contacted customer support again and they said that alternate upload form was just for personal accounts.

In the end I just decided not to accept PayPal as means of payment for that business.

Luckily wasn’t a big deal for me in this case.

Re: I fought the PayPal and I won

#68

Post by patio11 »

throwaway290 wrote: post #26
notpushkin wrote: post #24

Earlier quoted context omitted.

I'm wondering wow difficult can it be to just set up Stripe in addition to PayPal. I've set one up without any legal entity at all, just as a plain old human being resident of Estonia, and it seems to just work for occasional payments. Should work in US, too.

Try doing it in Thailand for example. There're plenty of countries where neither Stripe nor Revolut are present...

News you may potentially be able to use: Stripe (which employs me) launched in Thailand about 2 weeks ago.

Re: I fought the PayPal and I won

#70

Post by b112 »

ryan-c wrote: post #64

Quoted post unavailable.

There's probably a lot of political stuff I am unaware of here, but a "sex realist" immediately made me understand what Colin's views probably area.

I don't get the "legitimatize" bit. If I acknowledge that some people believe the Earth is flat, and call them flat Earthers, how does this make their position legitimate?

Is the thought process here to pretend such people do not exist? I don't grok.

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