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The first minute of every phone call is torture now

theatlantic.com

431–440 of 450 posts

Re: The first minute of every phone call is torture now

#431

Earlier quoted context omitted.

That's funny - my experience is digital is much clearer than an old analog line.

Clarity and latency are at odds here. Digital can, with enough bitrate, encode more clarity than your ear can hear. Radio stations use two-channel ISDN for remote studio links so it sounds like the interviewer and interviewee are in the same room, sometimes you'd never know they aren't unless they announce it. But ISDN is all but gone, and all other digital voice systems are packetized and suffer awful, terrible, exc…

> ISDN-BRI never gained popularity as a general use telephone access technology in Canada and the US, and remains a niche product. The service was seen as "a solution in search of a problem", and the extensive array of options and features were difficult for customers to understand and use. ISDN has long been known by derogatory backronyms highlighting these issues, such as It Still Does Nothing, Innovations Subscribers Don't Need, and I Still Don't kNow, or, from the supposed standpoint of telephone companies, I Smell Dollars Now.

Wow, that explains everything why Americans insist that analog is the way. I will always miss ISDN, but the march of technology insist on IP I guess.

Re: The first minute of every phone call is torture now

#432

Earlier quoted context omitted.

Was penetration of phone services the same back then?

There wasn't a comparable 1:1 mapping/surveillance of device to human, but phones and public payphones were widely available in Western countries.

But not in the 2nd/3rd world or in rural areas or poorer areas in the first. I would suggest that the ubiquity was in the wealthiest sections of the 1st world, not the western world.

Re: The first minute of every phone call is torture now

#433

My golden rules to make videoconferencing more reliable : - Use ethernet. Wi-Fi isn't reliable, your neighbor's microwave can ruin everything. - Use wired headphones. 0 latency. 0 connection time. And disables the mic noise-cancelling algos. - Use classic phone calls when required. It's more robust and latency is even better.

Any tips on using ethernet when you're renting a house and unable to wire any infrastructure? My only hookup for internet is in a pretty poor spot for wireless connectivity to my office, but I don't have a good way to wire a cable instead since there's an entire living room, a staircase, a hallway, and multiple doors in the way.

Does the house have coax wiring for cable tv? If so, get a pair of MoCA Ethernet adapters. I have 2.5Gbps ones running across a large house and they are rocksolid reliable.

Re: The first minute of every phone call is torture now

#434

Earlier quoted context omitted.

I don't really know, but it seems like you could just short circuit all of that by just answering the fucking phone and not bothering with Bluetootha nd stuff.

I guess, but the whole rest of the way technology and galloping capitalism have transformed work makes that harder. For example, lots and lots of us have to take calls on the move (walking somewhere, driving somewhere, etc.) just because our schedules are so crammed. Try doing that without some kind of hands-free device.

Phone mounts for the car have been around for years and allow for hands free talking. And if you can't answer the phone and walk, I'd say that's a bigger problem than something technology can solve.

Re: The first minute of every phone call is torture now

#435

Article plays up the fumbling for effect, but is otherwise spot on. The PSTN was immensely overbuilt. Old Western Electric equipment is, literally, built of tempered steel, from the crossbar switches in the CO to the red telephone on the desk. The human artifice erected in between, electrically and mechanically connecting a microphone at one end to a speaker at the other, was staggering in its analog complexity, and…

Absolutely. Same with turning on a TV these days. People used to flip a switch, now it's a highly technical process that takes a few minutes.

How about gaming? Nintendo 64 > power on > play Mario Kart within 10 seconds. The experience as a kid was truly magical, and in a sense it still is.

Re: The first minute of every phone call is torture now

#436

Earlier quoted context omitted.

That's funny - my experience is digital is much clearer than an old analog line.

My observations, in order of decreasing quality: Analog Land Line local call > WiFi Calling through cellphone > Analog long distance call > 3G/4G/5G Cell > Home VOIP service > Zoom/Meet/etc. With the first two pretty close to identically high quality.

VoLTE is far superior to 3G calling and deserves its own category here imo. Night and day difference.

Re: The first minute of every phone call is torture now

#437

My golden rules to make videoconferencing more reliable : - Use ethernet. Wi-Fi isn't reliable, your neighbor's microwave can ruin everything. - Use wired headphones. 0 latency. 0 connection time. And disables the mic noise-cancelling algos. - Use classic phone calls when required. It's more robust and latency is even better.

First one doesn't really hold in my opinion, 5GHz WiFi has been available for over a decade and won't be interrupted by a microwave. Probably easier to upgrade to a relatively recent WiFi setup than connecting a cable in most cases.

Re: The first minute of every phone call is torture now

#438
post #31

This is about local connection problems, audio device with your phone: >Hello? … Wait, hello? Can you hear me? Okay, hold on. Ugh. Okay, okay, just a second. I have to get my earphones to connect. Damn it. Okay, never mind, I’ll just hold it up to my head. Hi, ugh, sorry about that. I can confirm this. However, there is another class of problems, too, which aren't mentioned. Network problems. It is the year 2022 and…

I spend a lot of time outdoors hiking and biking. Since 2019, I have noticed a serious stagnation -- and possibly degradation -- of phone reception. Used to be, I could send a text and call someone on even 1 bar of EDGE. Now I basically need >2 bars of LTE to do anything -- less than that and my phone isn't usable. Maybe I need to pick up a 5G device. I am still using an LTE phone from 2016, so there could be some ba…

On my first iPhone, I could get train information on my phone with a 1 bar EDGE connection in a few seconds. Totally impossible in 2022, you indeed need a relatively decent LTE connection. I suspect this has to do with increased congestion on the cell towers.

Re: The first minute of every phone call is torture now

#439
post #250

Honestly I'm fine with this as a consequence of modern convenience. The real torture for me in that first minute of a phone call is the usual: "Hi, how are you?" Then I have to pretend they care (they usually don't), give them a 0.02 second explanation of how I am, then to be nice I have to return the same useless question before we can actually talk about their reason for calling.

The only reason people do this is to verify that the connection is working, which it often isn't, as detailed in the article.

> Hello?

> Hi, this is Bob calling from Bob's car repair about your 1979 Ford F-350. It appears that..

> Hello?

> Hello, can you hear me?

One or two instances of that and suddenly everyone wants to have the "How are you" conversation every start.

Re: The first minute of every phone call is torture now

#440

Earlier quoted context omitted.

You may be correct that we made the right choice with the tradeoff, but saying that the old system worked better (for those who could use it) is not nostalgia. Audio quality (and communication ability) on zoom is objectively far worse than it was over analog copper lines.

And then there was (european) ISDN. That was peak voice.

Not really. Transmissions were perhaps reliable, clear and fixed, low latency, but the bandwidth was still quite limited (64kbps). I still remember first time I used the yahoo! voice chat (VoIP using DSL on my end) with a decent sound card and head-set. It sounded like my peer was in the same room (1v1, voice only then -- with multi-party the sound quality degenerated quickly).
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