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The first minute of every phone call is torture now

theatlantic.com

381–390 of 450 posts

Re: The first minute of every phone call is torture now

#381
Technology promised a sort of communications revolution, but communications are now a fragmented mess.

50 years ago if you wanted a job, you looked at the news paper.

Today if you want a job, you need discord, indeed, craigslist, hackernews, and a countless amount of other sources.

It has become counter productive for the end user.

Re: The first minute of every phone call is torture now

#382

Article plays up the fumbling for effect, but is otherwise spot on. The PSTN was immensely overbuilt. Old Western Electric equipment is, literally, built of tempered steel, from the crossbar switches in the CO to the red telephone on the desk. The human artifice erected in between, electrically and mechanically connecting a microphone at one end to a speaker at the other, was staggering in its analog complexity, and…

Absolutely. Same with turning on a TV these days. People used to flip a switch, now it's a highly technical process that takes a few minutes.

Yes, this is the point I wanted to raise. It's not just phones. The first minute of everything is torture now. It takes minutes to turn on the TV and navigate menus and establish connections to sources and get to the point where everything is buffered and playing smoothly. I watch a lot less TV than I did when I was younger, despite the vastly expanded amount of content that is available, because it's just too much trouble.

Other appliances are similar. Playing music, you used to turn on the radio and maybe dial in a station. Or put a record on the turntable, or a cassette tape in the deck and press "Play".

Appliances much the same. You had power and maybe one or two analog dial controls. Controls in your car were the same. Everything was tactile. Feedback was both physical and immediate. Nothing needed accounts or logins or apps to use.

Re: The first minute of every phone call is torture now

#383

Earlier quoted context omitted.

This has reached new heights when calling USCIS for immigration issues. You have to avoid certain trigger words or the callbot will shunt you into a loop that can only terminate with it sending you an email on how to do something on the website, then hanging up. If you say "operator" it will go on a spiel about how helpful it is and you should ask it a question. If you say "operator" again it will hang up on you. The…

Quoted post unavailable.

You've unfortunately been breaking the site guidelines a lot lately. Would you please review https://news.ycombinator.com/newsguidelines.html and stick to the rules?

In particular, we don't want ideological or political battle (regardless of which flavor you favor) and we don't want flamewar tangents.

Re: The first minute of every phone call is torture now

#384

Earlier quoted context omitted.

That worked until my son was hit by a car, and my wife in her shock had no idea where her phone was. I’m still to this day guilty that I didn’t pick up the phone the first time it rang. The truth is that this problem will kill the telephone system and honestly if this is how the telcos treat it, it deserves to die.

What did you have to feel guilty about? You could have done something for your son, remotely, that wasn't already being done?

When I was in the ICU, the hospital went down my emergency contacts and failed to get a pickup until they dialed my dad. The people who were my emergency contacts were good at handling the process and simplifying things for my parents once they found out (shortly after my parents) but they felt some degree of guilt for having failed to have acted.

There are decisions to be made in these situations - notify work, transfer health information, ensure payment stuff is in order, notify people. It's much nicer to have someone handle all of these things.

And, in the end, I think people would have liked to have seen me before I died, should that have been my fate. And that takes flying out of wherever into wherever.

Re: The first minute of every phone call is torture now

#385

Article plays up the fumbling for effect, but is otherwise spot on. The PSTN was immensely overbuilt. Old Western Electric equipment is, literally, built of tempered steel, from the crossbar switches in the CO to the red telephone on the desk. The human artifice erected in between, electrically and mechanically connecting a microphone at one end to a speaker at the other, was staggering in its analog complexity, and…

There is also something incredibly "simple" about the end result of an analog connection - literally a pair of wires connected across thousands of miles. Digitalization has added so many layers people don't even know - it's sad that there aren't many actual direct analog connections you can make anymore to see how "realtime" it was.

Yeah, the delay on digital phone calls still trips me up. It's nothing like being face-to-face or an analog call. I'll take the static, just give me sub-20ms latency!

Re: The first minute of every phone call is torture now

#386

I have never had any of the issues described in this article and I've been using AirPods w/ an iPhone and a MacBook since AirPods came out. My issue with phone calls is 1. Robocalls 2. Robocalls 3. Robocalls 4. Robocalls 5. Robocalls I've been all over the world, and it is straight up fucked how bad this issue is in the US and it's not like this elsewhere. It's completely fixable, but American telcos make money off l…

The US situation is fascinating. I got 5 calls this years and 3 were my bank (callcenter, real human) I didn't want to talk to. No spam-block or similar software on my phone. I checked and I have 16 phone numbers blocked total on the phone, that must have been collected over 8-10 years. Germany.

Re: The first minute of every phone call is torture now

#387

Earlier quoted context omitted.

What did you have to feel guilty about? You could have done something for your son, remotely, that wasn't already being done?

This is utterly bizarre. Why are you inventing conditions the parent poster never mentioned? For all you know they were on a different floor of the hospital, unaware they could have been comforting their child had they but known. Why go out of your way to be an ass about someone else's trauma?

>> What did you have to feel guilty about? You could have done something for your son, remotely, that wasn't already being done?

> This is utterly bizarre. Why are you inventing conditions the parent poster never mentioned? For all you know they were on a different floor of the hospital, unaware they could have been comforting their child had they but known. Why go out of your way to be an ass about someone else's trauma?

Some people have tenuous connections to humanity. In this case, a failure to understand anything surrounding a loved one's accident, other than the provision of physical care. I think that's somewhat more common with tech people, due to how some idealize aloof "rationality" to an extreme.

Re: The first minute of every phone call is torture now

#388
post #157

The article makes a great point early on: hearing voices over VOIP is markedly different than over analog phone lines. The robotic voice and the weird compression when your connection isn't good are common for me. Worst of all is the 0.5-1 second delay I still sometimes hear, on local calls no less! If the same call was being had over a phone line and we were in the same country, the audio fidelity would be excellent…

I agree about the delay that sometimes (way more often than it should) occurs in digital calls, but the voice quality of analog calls was shit. It was band limited to something like 8kHz (so maximum of 4kHz signal making it to your ear). That seems like a lot, but it really isn't. There's a significant amount of high end that gets lost and makes everything seem muddled. I remember making calls over 22kHz audio codecs in the late 90s and the quality of even that (maximum frequency transmitted being 11kHz) was way better than an analog phone call.

Re: The first minute of every phone call is torture now

#389

Earlier quoted context omitted.

Audio quality on cellular is widely variable. If both ends support VoLTE/HD Voice, the audio quality is actually superior to analog.

I'd like to experience that. I've never had a cellular voice connection that was even remotely as good as the old analog PSTN.

It's wild when I'm talking to family on Signal, which seems to run high quality VoIP even on a non-VoLTE-capable phone. (and the hardware seems to be VoLTE-capable, just Sprint never released the appropriate modem firmware _in my market_, and I've been unsuccessful at hacking apart a rom from india...)

But as nice as the quality may be, the latency still sucks. It's just the nature of the beast.

Re: The first minute of every phone call is torture now

#390
post #157

The article makes a great point early on: hearing voices over VOIP is markedly different than over analog phone lines. The robotic voice and the weird compression when your connection isn't good are common for me. Worst of all is the 0.5-1 second delay I still sometimes hear, on local calls no less! If the same call was being had over a phone line and we were in the same country, the audio fidelity would be excellent…

That's funny - my experience is digital is much clearer than an old analog line.

Clarity and latency are at odds here. Digital can, with enough bitrate, encode more clarity than your ear can hear. Radio stations use two-channel ISDN for remote studio links so it sounds like the interviewer and interviewee are in the same room, sometimes you'd never know they aren't unless they announce it.

But ISDN is all but gone, and all other digital voice systems are packetized and suffer awful, terrible, excruciating, reflex-fumbling latency. No matter how clear they are, I'm forever tripping on ­­— no you go — okay as I was — go ahead — um okay — aaaaaaaaaaaaargh!

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