“Ugh. Okay, okay, just a second. I have to get my earphones to connect. Damn it.” This has never happened to me - using either wired headphones or AirPods which connect rather seamlessly to the phone even mid-call. Just get headphones that work well with your phone’s model. The whole article sounds very “millennials discover telephony” to me - either that or the author is in way over their head and don’t really know…
Add in a few more switches such as in the car or a Bluetooth speaker and the article rings true for me.